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Crypto exchanges need to start giving customers their keys

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Exchanges should introduce decentralized finance to their centralized models to protect their customers and restore confidence in cryptocurrency.

The business model that cryptocurrency exchanges currently use relies on ignorance and fear.

It relies on their customers not knowing much about decentralized finance (DeFi) and their fear of what could happen if they get things wrong with their crypto investments.

Cryptocurrencies seem like an obscure and risky investment to most, and unsurprisingly, concerns about losing assets in market crashes, losing wallets or security keys through carelessness, or being scammed by unscrupulous operators are prevalent. These concerns are reasonable considering the volatility of the market and the prevalence of sharks, crooks, bluffers and shysters who operate in the industry.

In theory, exchanges exist to assuage these concerns. They exist to mitigate that risk for your average retail investors, who are given a safety mechanism to hedge against losing their savings. This model has enabled exchanges to grow at an exponential rate in recent years and to create vast fortunes in the process.

However, it would be remiss of those who run crypto exchanges to assume that the current level of ignorance and the fear it engenders will remain in perpetuity. Customers are learning more all the time; they are becoming far savvier. The next generation is learning about crypto in a number of different ways, such as through market trends such as GameFi and nonfungible tokens (NFTs). As adoption spreads, the knowledge of the average customer increases accordingly. This, in turn, makes them less reliant on exchanges.

Related: FTX illustrated why banks need to take over cryptocurrency

Many customers will also have been spooked by stories about disgraced crypto entrepreneur Sam Bankman-Fried, who masterminded the implosion of FTX. In light of this, exchanges do not seem like such a safe and secure option after all. It is likely that a combination of these factors will accelerate a trend toward customers wanting more control over their crypto assets, and if exchanges want to avoid risking being cut out completely, they need to embrace this.

That is why exchanges — if they want to survive, if they want to avoid their own downfall — should lean into this trend, instead of fighting against it. To do this, they must empower their customers and trust them with their own money and security keys.

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That is not to say that this will be simple or easy. Understandably, there are technical and educational constraints when giving security keys back to customers. If a customer loses their security keys, the likelihood of them being able to access their assets ever again is pretty much zero.

Exchanges also have a technological challenge. Their entire infrastructure is centralized, which is ironic, to say the least. It is not entirely in keeping with the spirit of decentralized finance. There are some good reasons for this.

Uniswap, the ecosystem for DeFi apps, is decentralized, taking only a small fee per transaction. However, this comes at a price. Uniswap is unregulated, which means pretty much anyone can create a scam token and perform a rug pull. This is why exchanges do their best due diligence on projects — it’s to ensure that this kind of thing doesn’t happen.

Related: What to expect from crypto the year after FTX

But there are ways in which centralized exchanges could implement more decentralized methods without falling into some of the pitfalls. It is possible to create a kind of hybrid — to get the best of both worlds.

Retail investors and the average exchange users quite understandably don’t want to buy a token that could be a rug pull. But they also want the safety of knowing that their crypto can be accessed at any time. However, the price of ownership and assuming control of the assets means taking on the requisite responsibility, which, in turn, necessitates the requisite level of education. Exchanges that are considering the future of crypto need to understand this.

Critically they need to understand that the sooner customers become educated on crypto, the sooner they’ll find themselves on a direct pathway to complete decentralization. Therefore, I would call on exchanges to take the decentralized way forward by creating a hybrid system that protects customers as well as their own brands.

History is littered with examples of corporate giants that failed to adapt and paid the price. Blockbuster was an arrogant behemoth that never thought streaming would be a thing; today, it is dead. Money is the same. It’s not your money if the bank owns it; it’s not your crypto if an exchange holds it. Freedom comes from letting go of the fear of responsibility.

Companies, like living organisms, have to adapt to changing environments in order to survive. It’s clear that customers want to be able to fully control their digital assets. If exchanges don’t embrace this trend, they may just embrace their own destruction.

Mark Basa is the managing director of the Web3 division of Xwecan, a global PR and communications agency. He is also the director of Hokk Finance and the co-founder of Muraskai, a blockchain mobile game and media studio.

This article is for general information purposes and is not intended to be and should not be taken as legal or investment advice. The views, thoughts and opinions expressed here are the author’s alone and do not necessarily reflect or represent the views and opinions of Cointelegraph.

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  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 18:07 crypto

    Cryptocurrency's digital realm presents many opportunities, but it also conceals complex frauds. It is quite painful to lose your cryptocurrency to scam. You can feel harassed and lost as a result. If you have been the victim of a cryptocurrency scam, this guide explains what to do ASAP. Following these procedures will help you avoid further issues or get your money back. Communication with Marie ([email protected] and WhatsApp: +1 7127594675) can make all the difference.

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

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