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Руководство по началу с нуля настройки решений речевой аналитики Яндекс SpeechSense и документации по платформе

Если у вас имеется собственный контактный центр, задача найти упоминание чего-либо конкретного в большом количестве аудиофрагментов возникает регулярно. Недавно нам удовлетворили заявку на доступ к prewiev режиму сервиса Яндекса Speech Sense и я решил попробовать одну из таких задач решить при помощи этого сервиса.

Все трудности, тонкие моменты и полный путь от начала настройки и до победы описаны в этой статье.

В принципе в документации описан функционал, который мало отличается от других систем речевой аналитики, и это только на первый взгляд. Сюрпризом стало полное отсутствие собственных средств загрузки аудиофрагментов в систему. Всю загрузку необходимо реализовать самостоятельно. В документации описан только один способ, при помощи bash и pyton под unix. Поэтому в этой статье я еще и опишу как такие инструкции адаптировать под Windows и PowerShell.

Сама инструкция довольно короткая https://yandex.cloud/ru/docs/speechsense/operations/data/upload-data я рассчитывал справиться за пару часов, это мне не удалось. Так что Ваша выгода от прочтения статьи может составлять 2-3 рабочих дня. Или больше.

Начинайте настройку окружения, перед тем как клонируете репозиторий https://github.com/yandex-cloud/cloudapi вот с этой инструкции:
https://packaging.python.org/en/latest/tutorials/installing-packages/ до пункта "Creating Virtual Environments". Проверьте версию Питона, чтобы была выше 3.6

py --version

и наличие pip

py -m pip --version

Если pip не настроен, по ссылке указано что делать. Потом запустите обновление pip и прочего

py -m pip install --upgrade pip setuptools wheel

Это сбережет Вам как минимум нервы, а может быть и время.

Если все прошло хорошо, пакет grpcio-tools под Windows необходимо установить не так, как указано в документации Яндекс

pip install grpcio-tools

а вот так:

py -m pip install "grpcio-tools"

Следующим шагом инструкцию

python3 -m grpc_tools.protoc -I . \
     --python_out=./upload_data/ \
     --grpc_python_out=./upload_data/ \
     yandex/cloud/speechsense/v1/*

Для PowerShell нужно поменять на

py -m grpc_tools.protoc --proto_path=с:\project\speech_sense\ 
--python_out=с:\project\speech_sense\upload_data\ 
--grpc_python_out=с:\project\speech_sense\upload_data\ 
с:\project\speech_sense\yandex\cloud\speechsense\v1\*

(https://stackoverflow.com/questions/57909401/what-are-the-command-line-arguments-passed-to-grpc-tools-protoc)

Это если с:\project\speech_sense\ путь куда вы клонировали репозиторий Яндекса. И да, эта команда совершенно точно не будет работать с первого раза.

Чтобы всё сработало Вам нужно папку third_party\googleapis\ скопировать в корневую папку проекта (с:\project\speech_sense), иначе получаете ошибку


"google/api/annotations.proto: File not found.
yandex/cloud/speechsense/v1/talk_service.proto:9:1: Import "google/api/annotations.proto" was not found or had errors."

Всё верно, вы правильно подумали. В репозитории Яндекса сloudapi папка google изначально расположена так, чтобы инструкции из документации Яндекса гарантированно не работали. О необходимости такой манипуляции вы больше нигде не прочитаете.

С созданием файла upload_grpc.py нет никаких проблем, а вот затем идёт пункт инструкции "Задайте API-ключ сервисного аккаунта:" и никак не помечено, что это уже не в скрипт пайтона надо прописывать, а это опять команда bash. Для windows используется не export а
set API_KEY=<API-ключ_сервисного_аккаунта>
(https://stackoverflow.com/questions/59087882/how-do-i-set-an-api-key-in-windows-terminal) Как потом это решение заставить это работать непонятно, но я забегаю вперёд.

И вот наконец, закончив настройку и запустив

py upload_grpc.py --audio-path с:\project\speech_sense\upload_data\wave\123.wav 
--connection-id ID 
--key ${API_KEY}

получите ошибку ModuleNotFoundError: No module named 'google.api'

Кажется, что не хватает уже известной папки google теперь в upload_data. Но даже когда её поместить в upload_data, скрипт опять выпадает с ошибкой ImportError: cannot import name 'annotations_pb2' from 'google.api' (unknown location)

Проблема в 15-й строке talk_service_pb2.py
from google.api import annotations_pb2 as google_dot_api_dot_annotations__pb2
Но в google\api\ есть только annotations.proto

Проблема решается вот так 

py -m pip install -U googleapis-common-protos==1.5.10

(https://stackoverflow.com/questions/56365380/google-cloud-tasks-importerror-cannot-import-name-resource-pb2)

Получаете новую ошибку

TypeError: Descriptors cannot be created directly.
If this call came from a _pb2.py file, your generated code is out of date and must be regenerated with protoc >= 3.19.0.
If you cannot immediately regenerate your protos, some other possible workarounds are:

  1. Downgrade the protobuf package to 3.20.x or lower.

  2. Set PROTOCOL_BUFFERS_PYTHON_IMPLEMENTATION=python (but this will use pure-Python parsing and will be much slower).

Которую в свою очередь решает команда

py -m pip install -U protobuf==3.20.0

Получаете следующую ошибкуModuleNotFoundError: No module named 'yandex.cloud.speechsense.v1.analysis'. Что то пошло совершенно не так. И чтобы понять, что пошло не так необходимо вернуться к grpcio-tools.

Там в последнем параметре указано с:\project\speech_sense\yandex\cloud\speechsense\v1\* и в результате папка analysis не собралась. Я решил эту проблему собрав папку analysis дополнительно 

py -m grpc_tools.protoc --proto_path=с:\project\speech_sense\
--python_out=с:\project\speech_sense\upload_data\analysis\ 
--grpc_python_out=с:\project\speech_sense\upload_data\analysis\ 
с:\project\speech_sense\yandex\cloud\speechsense\v1\analysis\*

и скопировав в с:\project\speech_sense\upload_data\yandex\cloud\speechsense\v1\ папку из upload_data\analysis\yandex\cloud\speechsense\v1\ вручную.

Далее получаем ошибку usage: upload_grpc.py [-h] --key KEY --connection-id CONNECTION_ID --audio-path AUDIO_PATH [--meta-path META_PATH]
upload_grpc.py: error: argument --key: expected one argument о которой я уже упоминал ранее. Попытка использовать API_KEY установленный через SET вот так

py upload_grpc.py --audio-path с:\project\speech_sense\upload_data\wave\123.wav 
--connection-id ID 
--key %API_KEY%

Выдаёт ошибку grpc._channel._InactiveRpcError: <_InactiveRpcError of RPC that terminated with:
status = StatusCode.UNAUTHENTICATED
details = "UNAUTHENTICATED: Unknown api key '%API****KEY% (0291C3E7)'"

Решения я не нашел и просто прописал ключ в командной строке не через переменную, а напрямую.
Далее получаем ошибку grpc._channel._InactiveRpcError: <_InactiveRpcError of RPC that terminated with:
status = StatusCode.INVALID_ARGUMENT
details = "Connection in active state was not found: ID"
debug_error_string = "UNKNOWN:Error received from peer ipv4:51.250.48.112:443 {created_time:"2024-06-21T13:50:40.1128112+00:00", grpc_status:3, grpc_message:"Connection in active state was not found: ID"}" оказывается надо не id проекта копировать, а id подключения.

Указав корректный ID от подключения, получаем ошибку grpc._channel._InactiveRpcError: <_InactiveRpcError of RPC that terminated with:
status = StatusCode.PERMISSION_DENIED
details = "User is not permitted to add talk in space SPACEID"
debug_error_string = "UNKNOWN:Error received from peer ipv4:51.250.48.112:443 {created_time:"2024-06-21T14:01:07.0448397+00:00", grpc_status:7, grpc_message:"User is not permitted to add talk in space SPACEID"}" выглядит так как будто сервисный аккаунт не имеет права добавлять разговоры, хотя инструкция
Добавьте сервисный аккаунт в пространство с ролью Data editor. Это позволит сервисному аккаунту загружать данные в созданное подключение.
кажется давно и успешно мной выполнена.

Оказалось, что на роли сервисного аккаунта, которые установили при его создании сервис SpeechSense не обращает никакого внимания. При добавлении в пространство сервисный аккаунт становится "Аудитором", даже если у него роль speechsense.data.editor прописана в ролях при создании. Необходимо поменять роль именно в меню участников пространства.

На этом всё заработало и upload_grpc.py успешно загрузил файл в аудиоканал, все осталные пункты документации пока работают как по написанному и можно приступать к аналитике. Надо сказать, что преобразование STT для этого аудиофрагмента прошло довольно качественно и некорректно распознанных слов не было вообще.

Надеюсь, что моя статья поможет читателям избежать моих трудностей при старте в данном сервисе.

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    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 12.10.25 19:53 Tonerdomark

    A crook swiped my Dogecoin. It ruined my whole world. Then Mr. Sylvester showed up. He fixed it all. He pulled back €211,000 for me. Not one cent missing from my profits. His steady cool and sharp tech know-how won back my trust. I got my money smooth and sound. After endless worry, relief hit me hard. I trusted him completely. Lost cash to a scam? Hit him up now at { yt7cracker@gmail . com }. His aid turned my life around. WhatsApp at +1 512 577 7957.

  • 12.10.25 21:36 blessing

    Writing this review is a joy. Marie has provided excellent service ever since I started working with her in early 2018. I was worried I wouldn't be able to get my coins back after they were stolen by hackers. I had no idea where to begin, therefore it was a nightmare for me. However, things became easier for me after my friend sent me to [email protected] and +1 7127594675 on WhatsApp. I'm happy that she was able to retrieve my bitcoin so that I could resume trading.

  • 13.10.25 01:11 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 13.10.25 01:11 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 01:15 tyleradams

    Hi. Please be wise, do not make the same mistake I had made in the past, I was a victim of bitcoin scam, I saw a glamorous review showering praises and marketing an investment firm, I reached out to them on what their contracts are, and I invested $28,000, which I was promised to get my first 15% profit in weeks, when it’s time to get my profits, I got to know the company was bogus, they kept asking me to invest more and I ran out of patience then requested to have my money back, they refused to answer nor refund my funds, not until a friend of mine introduced me to the NVIDIA TECH HACKERS, so I reached out and after tabling my complaints, they were swift to action and within 36 hours I got back my funds with the due profit. I couldn’t contain the joy in me. I urge you guys to reach out to NVIDIA TECH HACKERS on their email: [email protected]

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 18:07 crypto

    Cryptocurrency's digital realm presents many opportunities, but it also conceals complex frauds. It is quite painful to lose your cryptocurrency to scam. You can feel harassed and lost as a result. If you have been the victim of a cryptocurrency scam, this guide explains what to do ASAP. Following these procedures will help you avoid further issues or get your money back. Communication with Marie ([email protected] and WhatsApp: +1 7127594675) can make all the difference.

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

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