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Рост продаж с одновременным ростом конверсии: подход билайн к внедрению AutoML в маркетинг

Выбрать лучшую рекомендацию для клиента в условиях ограничений коммуникационной нагрузки можно через оценку релевантности продукта, его влияния на ценность клиента для принятия взвешенного решения, а также отклика в каналах взаимодействия.

В Службе персонализации предложений билайн мы занимаемся персонификацией продуктовых предложений до абонента. В статье рассмотрим подход, который мы для этого используем: углубимся в создание единого репозитория предложений и описание логики категоризации и набора в кампании для коммуникации с нашими клиентами.

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С чем мы работаем каждый день и что должны учесть

  • На полке рекомендаций доступно 40+ продуктов — персональный тариф, домашний интернет, оплата услуг со счета телефона, подписки на сервисы компании, и т.д.

  • Около 20 доступных каналов коммуникации.

  • Каждый отчетный месяц на полку выводится 1-2 новых продукта.

Таким образом, сложность задачи заключается в том, что мы имеем более 800 доступных комбинаций. Как предложить клиенту интересный для него продукт в нужном канале.

Обновление продуктового каталога

На входе — каталог существующих продуктов с числовыми идентификаторами и способами их определения. Раньше для формирования кампаний по продвижению менеджеры определяли критерии таргетинга для каждого продукта. Они опирались на доступные предложения, приоритет продукта и лимиты для каналов продвижения.

Приоритет предложения вычисляли по формуле:

\bar{P}_{product} * effect_{prod} - cost_{channel},

где \bar{P}_{product} — средняя вероятность отклика на продукт, effect_{prod} — эффект от продажи одной единицы продукта в рублях, cost_{channel} — стоимость коммуникации в канале продвижения.

Так абонент попадал в неоптимальную для него кампанию для продвижения, а далее он блокировался от коммуникации сервисом контактной политики.

Постановка задачи: Набор в кампании должен происходить на основании отранжированного списка рекомендаций для абонента в условиях ограничений коммуникационной нагрузки и максимизации прибыли.

Оценку релевантности продукта для абонента можно получить через моделирование вероятности продажи продукта в каждом канале взаимодействия.
Формула для набора в кампании:

P_{product, i} * effect_{prod} - cost_{channel} → max,

где P_{product, i} — вероятность отклика на продукт для абонента i.

Отдельно для решения этой задачи мы создали хранилище для рекомендаций — репозиторий предложений. Это витрина с модельными вероятностями склонностей абонентов к продуктам из каталога в соответствующих каналах. Репозиторий показывает актуальное состояние абонентской базы в каждом месяце: насколько абонент склонен к приобретению продукта в каждом из каналов.

Путь продукта до репозитория предложений для новых и действующих продуктов
Путь продукта до репозитория предложений для новых и действующих продуктов

Почему мы отказались от классического ML?

Задача оценки отклика и релевантности продукта сводится к бинарной классификации. Для обучения мы использовали отклики по коммуникациям за предыдущие периоды.

Стандартные этапы работы МL-модели выглядят так:

  • сборка фичей;

  • подготовка целевой переменной;

  • разработка модели;

  • проведение пилота в ручном режиме;

  • вывод модели в прод.

При таком подходе Т2М вывода в прод новой модели — около 1.5–2 месяцев. Построение моделей 40+ продуктов заняла бы годы. Так мы поняли, насколько важно сократить Т2М, но при этом важно не сильно уронить качество моделей. А еще данные в моделях нужно периодически переобучать из-за их устаревания и изменения методологии продаж. Для этого мы поменяли подход к построению моделей.

Наша цель — глобальная персонализация предложений в различных каналах. Для этого нам нужно было создать механизм автоматической разработки и обновления ML-моделей.
Даниил Ткач, директор департамента клиентских взаимоотношений

Что нужно, чтобы внедрить AutoML в CVM?

Для того, чтобы внедрить AutoML, нам потребовалось автоматизировать сбор откликов клиентов и фичей для ML-моделей (Feature Store). На схеме ниже представлен полный цикл подбора релевантных предложений клиентам.

Полный цикл подбора релевантных предложений клиентам
Полный цикл подбора релевантных предложений клиентам

Отклики клиентов на наши предложения позволяют быстро адаптироваться к изменениям поведения, обновлять модели и отправлять наиболее релевантные предложения в разных каналах коммуникации.

Определяем категории релевантности и набор в кампании

Раньше менеджеры экспертно определяли критерии таргетинга для каждого продукта. В новом подходе мы разделили абонентов на категории, опираясь на прогнозную вероятность отклика на продукт, которую получаем с использованием набора ML-моделей склонностей по продуктам. Экспертные критерии мы свели к минимуму.

Категоризация позволяет гибче настраивать маркетинговые кампании, потому что подсвечивает абонентам наиболее подходящие им продукты. Так мы избавляем клиентов от информационного шума и повышаем отклик на наши коммуникации. По каждому продукту мы стремимся смещать объемы коммуникации в сторону заинтересованных пользователей.

Таким образом, для категоризации нужно было выделить наиболее релевантных абонентов и тех, которым продукт в канале будет неинтересен. Помимо этого, нужно было определить еще две более массовые категории с абонентами немного более и менее склонными к продукту, чем большинство. Для этого мы рассмотрели два подхода к категоризации:

  • на основании модельных порогов отсечения склонностей (threshold);

  • на основании средних значений откликов (avg).

Первый подход: от продукта

Категоризации модельных скоров по склонности абонента к взятию продукта состоит из четырех категорий — A, B, C и D. В первую и вторую попадают абоненты с самым высоким откликом, в третью — абоненты с низкой склонностью. В четвертой — абоненты, которым продукт неинтересен, с ними коммуникация по продукту не состоится.

Обозначим через Pi вероятность отклика для клиента, тогда категория релевантности определяется по таким правилам:

Категория абонентов

Подход к определению

A – самые склонные абоненты

P_i ≥ (avg_{ABC} + 15%)

B – склонные абоненты

(avg_{ABC}-15%) ≤ Pi < (avg_{ABC}+ 15%)

С – низкосклонные абоненты

threshold < P_i < (avg_{ABC}-15%)

D – абонентам не интересен продукт

P_i ≤ threshold

В этом подходе порог для категорий C и D определяется по значению threshold. Клиенты, вероятность отклика которых, оказалась ниже порога отсечения, считаются нерелевантными и исключаются из коммуникаций по продукту.

Подход позволяет учитывать особенности откликов на каждый продукт и гибко подходить к определению склонных абонентов. Также благодаря исключению нерелевантных абонентов из расчета среднего (то есть, среднее не могло быть ниже порогового значения), по каждому продукту набирались все четыре категории.

Второй подход: сравнение продуктов

Первый подход позволяет хорошо таргетировать продажи, но у него есть ряд минусов:

  • В этом подходе невозможно сравнивать продукты между собой — разный ожидаемый отклик от продвижения продуктов на абонентов в категориях.

  • Подход усложнял переговоры с продуктовыми командами — требовал объяснения технических деталей и обоснования большой категории D.

Решением этих проблем стал второй подход к категоризации на основании средних значений и фиксированных порогов отсечения.

Категория абонентов

Подход к определению

A – самые склонные абоненты

P_i ≥ 2%

B – склонные абоненты

avg ≤ P_i < 2%

С – низкосклонные абоненты

0,01% < P_i < avg

D – абонентам не интересен продукт

P_i ≤ 0,01%

В нем берется среднее значение среди всех абонентов для рассматриваемого продукта. То есть, допускается, что по продукту может отсутствовать любая категория. Например, по продукту может не найтись абонентов с прогнозным откликом более 2% (клиентов в категории А не будет) или же наоборот, средний отклик по продукту может превышать 2% (в таком случае категория B останется пустая).

Получается, что в категориях A, B, C находятся абоненты, склонные к продукту. Такой подход позволяет управлять ожиданиями менеджеров от запуска кампаний на каждую категорию благодаря сравнимому прогнозному отклику в категориях A, D.

Как работает репозиторий предложений

Мы создали хранилище для рекомендаций — репозиторий. После оценки релевантности продукта для клиента данные сохраняются в единую структуру с детализацией до клиента, продукта и канала. Это позволило использовать результаты оценки для передачи в системы принятия решений и каналы для приоритезации предложений.

В хранилище собраны данные по 30+ млн клиентов и оценка по всем продуктам и доступным каналам. Обновление происходит минимум один раз в месяц. Чтобы менеджерам продаж было удобнее использовать репозиторий, перевели все оценки в категории релевантности.

Категории релевантности продуктов для клиента позволяют выстроить приоритетность рекомендаций и использовать репозиторий для планирования коммуникаций.
Павел Чернышов, руководитель службы персонализации предложений

Теперь можно получить данные активной абонентской базы в разрезе категорий по продуктам, а также таблицу релевантных продуктов для каждого клиента (в разрезе каналов):

27zzedh_evi3siyyzmbxd5wnbwm.png

Здесь самый подходящий для клиента продукт — «Общий баланс»: мы видим, что этот продукт имеет категорию А в трех из четырех рассмотренных каналах продвижения. Остальные продукты менее релевантны: например, клиент с низкой вероятностью ответит на коммуникацию по продуктам «Домашний интернет», «Виртуальный помощник».

Для ранжирования продуктов и выбора оптимального предложения мы учитываем не только релевантность продукта, но и влияние на доходность с продажи. Это позволяет выбирать продукт с наибольшим ожидаемым эффектом.

Результаты внедрения подхода

Мы проводили пилотные кампании по продвижению продуктов в разных каналах коммуникации, чтобы понять, какой подход к продвижению продуктов эффективнее. Покажем результаты на примере для продукта X в канале sms.

На графиках ниже показаны распределение абонентов в категориях и средний отклик для регулярных кампаний и кампаний, на основании ML моделей (пилот).

Регулярные кампании запускаются менеджерами на основании атрибутов профиля (верхний график). Средний низкий отклик на них прежде всего связан с тем, что в такие кампании попадает много абонентов с низким интересом к продукту (категория D). Таким образом, можно увеличить отклик за счет исключения из кампаний абонентов с низкими категориями релевантности (С и D, или только D).

Хорошие результаты мы получили на пилотных кампаниях в разрезе категорий релевантности, при этом мы намеренно набирали в кампании разное число абонентов по категориям (нижний график).

guhrk-klzepzpkhjoekx_ayleze.png

Создание нового подхода позволило нам:

  1. Сократить время оценки склонности клиентов к продуктам за счет автоматизации построения моделей.

  2. Определить категории релевантности и сравнивать продукты между собой в рамках «полки» для каждого клиента.

  3. Создать единый репозиторий с предложениями и единую точку входа для настройки кампаний по продвижению продуктов.

  4. Повысить эффективность коммуникации — нарастить отклик, оптимизировать коммуникационную нагрузку.

В следующей статье расскажем про наш подход к автоматизации построения и вывода в прод набора моделей на основании работы с хранилищем данным (Feature Store) и AutoML.

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  • 09.10.25 11:05 marcushenderson624

    Bitcoin Recovery Testimonial After falling victim to a cryptocurrency scam group, I lost $354,000 worth of USDT. I thought all hope was lost from the experience of losing my hard-earned money to scammers. I was devastated and believed there was no way to recover my funds. Fortunately, I started searching for help to recover my stolen funds and I came across a lot of testimonials online about Capital Crypto Recovery, an agent who helps in recovery of lost bitcoin funds, I contacted Capital Crypto Recover Service, and with their expertise, they successfully traced and recovered my stolen assets. Their team was professional, kept me updated throughout the process, and demonstrated a deep understanding of blockchain transactions and recovery protocols. They are trusted and very reliable with a 100% successful rate record Recovery bitcoin, I’m grateful for their help and highly recommend their services to anyone seeking assistance with lost crypto. Contact: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 09.10.25 11:05 marcushenderson624

    Bitcoin Recovery Testimonial After falling victim to a cryptocurrency scam group, I lost $354,000 worth of USDT. I thought all hope was lost from the experience of losing my hard-earned money to scammers. I was devastated and believed there was no way to recover my funds. Fortunately, I started searching for help to recover my stolen funds and I came across a lot of testimonials online about Capital Crypto Recovery, an agent who helps in recovery of lost bitcoin funds, I contacted Capital Crypto Recover Service, and with their expertise, they successfully traced and recovered my stolen assets. Their team was professional, kept me updated throughout the process, and demonstrated a deep understanding of blockchain transactions and recovery protocols. They are trusted and very reliable with a 100% successful rate record Recovery bitcoin, I’m grateful for their help and highly recommend their services to anyone seeking assistance with lost crypto. Contact: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 09.10.25 11:05 marcushenderson624

    Bitcoin Recovery Testimonial After falling victim to a cryptocurrency scam group, I lost $354,000 worth of USDT. I thought all hope was lost from the experience of losing my hard-earned money to scammers. I was devastated and believed there was no way to recover my funds. Fortunately, I started searching for help to recover my stolen funds and I came across a lot of testimonials online about Capital Crypto Recovery, an agent who helps in recovery of lost bitcoin funds, I contacted Capital Crypto Recover Service, and with their expertise, they successfully traced and recovered my stolen assets. Their team was professional, kept me updated throughout the process, and demonstrated a deep understanding of blockchain transactions and recovery protocols. They are trusted and very reliable with a 100% successful rate record Recovery bitcoin, I’m grateful for their help and highly recommend their services to anyone seeking assistance with lost crypto. Contact: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 09.10.25 11:05 marcushenderson624

    Bitcoin Recovery Testimonial After falling victim to a cryptocurrency scam group, I lost $354,000 worth of USDT. I thought all hope was lost from the experience of losing my hard-earned money to scammers. I was devastated and believed there was no way to recover my funds. Fortunately, I started searching for help to recover my stolen funds and I came across a lot of testimonials online about Capital Crypto Recovery, an agent who helps in recovery of lost bitcoin funds, I contacted Capital Crypto Recover Service, and with their expertise, they successfully traced and recovered my stolen assets. Their team was professional, kept me updated throughout the process, and demonstrated a deep understanding of blockchain transactions and recovery protocols. They are trusted and very reliable with a 100% successful rate record Recovery bitcoin, I’m grateful for their help and highly recommend their services to anyone seeking assistance with lost crypto. Contact: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 11.10.25 04:41 luciajessy3

    Don’t be deceived by different testimonies online that is most likely wrong. I have made use of several recovery options that got me disappointed at the end of the day but I must confess that the tech genius I eventually found is the best out here. It’s better you devise your time to find the valid professional that can help you recover your stolen or lost crypto such as bitcoins rather than falling victim of other amateur hackers that cannot get the job done. ADAMWILSON . TRADING @ CONSULTANT COM / WHATSAPP ; +1 (603) 702 ( 4335 ) is the most reliable and authentic blockchain tech expert you can work with to recover what you lost to scammers. They helped me get back on my feet and I’m very grateful for that. Contact their email today to recover your lost coins ASAP…

  • 11.10.25 10:44 Tonerdomark

    A thief took my Dogecoin and wrecked my life. Then Mr. Sylvester stepped in and changed everything. He got back €211,000 for me, every single cent of my gains. His calm confidence and strong tech skills rebuilt my trust. Thanks to him, I recovered my cash with no issues. After months of stress, I felt huge relief. I had full faith in him. If a scam stole your money, reach out to him today at { yt7cracker@gmail . com } His help sparked my full turnaround.

  • 12.10.25 01:12 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 12.10.25 01:12 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 12.10.25 19:53 Tonerdomark

    A crook swiped my Dogecoin. It ruined my whole world. Then Mr. Sylvester showed up. He fixed it all. He pulled back €211,000 for me. Not one cent missing from my profits. His steady cool and sharp tech know-how won back my trust. I got my money smooth and sound. After endless worry, relief hit me hard. I trusted him completely. Lost cash to a scam? Hit him up now at { yt7cracker@gmail . com }. His aid turned my life around. WhatsApp at +1 512 577 7957.

  • 12.10.25 21:36 blessing

    Writing this review is a joy. Marie has provided excellent service ever since I started working with her in early 2018. I was worried I wouldn't be able to get my coins back after they were stolen by hackers. I had no idea where to begin, therefore it was a nightmare for me. However, things became easier for me after my friend sent me to [email protected] and +1 7127594675 on WhatsApp. I'm happy that she was able to retrieve my bitcoin so that I could resume trading.

  • 13.10.25 01:11 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 13.10.25 01:11 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 01:15 tyleradams

    Hi. Please be wise, do not make the same mistake I had made in the past, I was a victim of bitcoin scam, I saw a glamorous review showering praises and marketing an investment firm, I reached out to them on what their contracts are, and I invested $28,000, which I was promised to get my first 15% profit in weeks, when it’s time to get my profits, I got to know the company was bogus, they kept asking me to invest more and I ran out of patience then requested to have my money back, they refused to answer nor refund my funds, not until a friend of mine introduced me to the NVIDIA TECH HACKERS, so I reached out and after tabling my complaints, they were swift to action and within 36 hours I got back my funds with the due profit. I couldn’t contain the joy in me. I urge you guys to reach out to NVIDIA TECH HACKERS on their email: [email protected]

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 18:07 crypto

    Cryptocurrency's digital realm presents many opportunities, but it also conceals complex frauds. It is quite painful to lose your cryptocurrency to scam. You can feel harassed and lost as a result. If you have been the victim of a cryptocurrency scam, this guide explains what to do ASAP. Following these procedures will help you avoid further issues or get your money back. Communication with Marie ([email protected] and WhatsApp: +1 7127594675) can make all the difference.

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

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