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Реальное внедрение LLM в бизнес-процессы (3 кейса)

Всем привет! Меня зовут Сергей Темченко, я работаю системным аналитиком в компании EORA. Мы внедряем LLM-решения в такие компании, как Додо, Столото и другие.

Сегодня я расскажу о трёх кейсах внедрения LLM в крупных компаниях: Магнит, Skyeng и Точка. С представителями первых двух я лично созванивался, чтобы узнать детали. Эти кейсы охватывают разные сферы и помогают решать различные задачи, но всех их объединяет одно: грамотное использование LLM для быстрой оптимизации процессов. В конце статьи я подытожу своё отношение к внедрению LLM, основываясь на этих примерах.


Кейс 1: внедрения LLM для модерации отзывов в Магнит

Задача:
Команда Magnit Tech проверяла, насколько LLM могут автоматизировать модерацию пользовательских отзывов в приложении. Предполагалось, что задачу можно решать одним вызовом LLM с продуманным промптом.

Текущая система:
Сейчас используется «ансамбль» из простых словарных фильтров, паттернов и одной небольшой ML-модели. Около 67% текстов проходят автоматическую проверку, а оставшиеся 33% — вручную модераторами.

Эксперименты с моделями:

  • ChatGPT 3.5 показал ~80% точности при базовом few-shot prompting и до 85% — при мультиагентном методе (несколько запросов на один отзыв).

  • YandexGPT изначально справлялся хуже (проблемы с форматом вывода, непредсказуемые ответы), но при дообучении на собственном датасете точность выросла до 81%.

  • Также тестировались другие ллмки подробнее читайте в статье Магнита.

Интересный инсайт про точность:
При сравнении с «золотым стандартом» (человеческой разметкой) выяснилось, что два модератора расходятся во мнении примерно в 10% случаев. То есть реальный максимум точности (если сравнивать с человеком) — это 90%, а не 100%.

Вывод:
С такой простой задача как модерация комментариев справляется GPT 3.5 или дообученый YandexGPT.

Ссылка на оригинальную статью.


Кейс 2: LLM помогает Skyeng ускорять производство учебного контента

Задача:

  1. Создавать и персонализировать уроки (карточки с заданиями) под конкретные запросы учеников.

  2. Ускорить выпуск контента (Time to Market) и снизить затраты на разработку.

Решение:

  • Интегрировали ChatGPT в собственную CMS, чтобы методисты могли быстро генерировать задания.

  • Использовали готовые шаблоны промптов и научили AI подстраиваться под внутреннюю разметку Skyeng.

  • Добились увеличения скорости разработки в 3 раза и сокращения затрат в 4 раза на создание упражнений.

Почему не автоматизировать всё целиком?

  • ChatGPT иногда ошибается и «придумывает» факты, поэтому методисты, корректоры и фактчекеры должны проверять и дорабатывать контент.

  • При узкой специализации (например, «английский для бетонного завода») вопросы требуют экспертного участия человека.

  • У преподавателей есть AI-генератор внутри урока, но решение, какие задания показать ученику, они принимают самостоятельно. Таким образом, люди остаются в процессе и контролируют качество.

Вывод:
На нынешнем этапе развития LLM при сложных сценариях (как создание уроков или ответы техподдержки) разумнее оставлять человека в контуре принятия решений, чтобы оптимизировать его работу , а не пытаться полностью заменить специалистов.

Ссылка на оригинальную статью.


Кейс 3: как банк Точка внедрил LLM для приветственных сообщений в бизнес-нетворкинге

Боль пользователей:
Предпринимателям бывает сложно начать диалог с потенциальным партнёром: нужны «правильные» первые фразы. Многие не пишут вовсе или рассылают «спам» и получают бан.

Решение:
В сервисе нетворкинга «Точка Нетворк» добавили кнопку «Варианты приветствий», которая генерирует 2–3 текста с помощью ChatGPT/GPT-4/GPT-4o. При этом учитывается контекст из анкет (опыт, «чем могу помочь», «в чём нужна помощь», цели).

Результаты:

  • Около половины пользователей, которые смотрели подборку собеседников, воспользовались нейросетью для приветственных сообщений.

  • 86% из них одобряют предложенные варианты, что говорит о реальном упрощении старта общения.

  • Важно оставлять человека в цепочке: ИИ иногда ошибается или выдаёт шаблоны, а пользователь может отредактировать текст перед отправкой.

Вывод:
LLM в Точке — это не «магия ради магии», а точечное решение реальной задачи. Благодаря этой фиче пользователи быстрее налаживают деловые связи.

Ссылка на оригинальную статью.


Общие выводы

Чтобы эффективно внедрять LLM в бизнес-процессы, важно чётко понимать, что вы хотите оптимизировать или какую «боль» пользователя снимаете. В сложных сценариях важно оставлять людей в цепочке, чтобы контролировать качество и корректность решений. Оптимальная стратегия — запускать небольшие фичи с коротким циклом разработки, проверять гипотезы и постепенно масштабировать решения, основываясь на метриках и отзывах.

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    Hi. Please be wise, do not make the same mistake I had made in the past, I was a victim of bitcoin scam, I saw a glamorous review showering praises and marketing an investment firm, I reached out to them on what their contracts are, and I invested $28,000, which I was promised to get my first 15% profit in weeks, when it’s time to get my profits, I got to know the company was bogus, they kept asking me to invest more and I ran out of patience then requested to have my money back, they refused to answer nor refund my funds, not until a friend of mine introduced me to the NVIDIA TECH HACKERS, so I reached out and after tabling my complaints, they were swift to action and within 36 hours I got back my funds with the due profit. I couldn’t contain the joy in me. I urge you guys to reach out to NVIDIA TECH HACKERS on their email: [email protected]

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 18:07 crypto

    Cryptocurrency's digital realm presents many opportunities, but it also conceals complex frauds. It is quite painful to lose your cryptocurrency to scam. You can feel harassed and lost as a result. If you have been the victim of a cryptocurrency scam, this guide explains what to do ASAP. Following these procedures will help you avoid further issues or get your money back. Communication with Marie ([email protected] and WhatsApp: +1 7127594675) can make all the difference.

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

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