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От улыбки рейтинг наш светлей: Как фильтры стиля и настроения меняют рейтинг LLM

Привет, Хабр! Я Сергей, в Битрикс24 отвечаю за то, чтобы под капотом Copilot крутилась правильная LLM — та, что действительно помогает пользователю, а не просто разбрасывается смайликами.

Выбирая лучшие языковые модели, люди далеко не всегда руководствуются точностью ответов. Иногда внимание пользователей привлекает красивое оформление или эмоциональный стиль, а не фактическая польза. На LM Arena это стало особенно заметно в последнее время и заставило команду платформы изучить, как именно эмоции и оформление влияют на рейтинг моделей. Команда площадки решила отделить форму от содержания и запустила фильтр Sentiment Control, который «вычитает» эмоции и украшательства из итогового балла. Ниже — коротко о том, как они вычислили этот «эмо-чит» и почему это важно всем, кто выбирает модель для продукта, клиентской поддержки или внутреннего ассистента.

Что такое LM Arena и зачем она нужна

Сейчас существует много способов измерить качество языковых моделей. Есть метрики, которые оценивают знание фактов (MMLU), способность к обобщённому рассуждению (ARC‑AGI), умение решать задачи в игровой среде (VideoGameBench) и даже подсчитывают, сколько долларов модель могла бы заработать на реальных биржах фриланса (GigBench).

На этом фоне появилась LM Arena — платформа, где пользователи вслепую сравнивают ответы разных моделей и выбирают лучший. Чем больше побед у модели, тем выше её рейтинг. Это похоже на шахматы или киберспорт, где тоже используется рейтинговая система Elo.

Обычно, если модель попала в топ-5 арены, это сигнал: «стоит изучить её поближе». На рейтинг ориентируются как обычные пользователи, так и специалисты, которые внедряют модели в продукты, автоматизируют процессы, развивают внутренних ИИ-ассистентов или отвечают за выбор моделей в рамках R&D. Конечно, после этого бизнесы запускают собственные проверки, но Arena удобна для первой оценки.

Проблема первая: мы любим красивые ответы

В июле 2024 года произошёл интересный случай. Маленькая модель GPT-4o-mini неожиданно оказалась на втором месте рейтинга, хотя качество ее ответов вне арены было не таким впечатляющим. Анализ, проделанный командой LM Arena показал, что пользователи выбирали более длинные и красиво оформленные ответы, даже если они были менее точными.

Тогда разработчики площадки ввели специальный фильтр — Style Control. Его суть проста: из рейтинга убрали влияние «красивых» элементов — длины текста и форматирования (например, списки и выделения). После этого GPT-4o-mini и похожие модели резко упали, потеряв до 30 Elo-очков, а более «сухие» модели вроде Claude 3.5 Sonnet и Llama 3.1 поднялись вверх.

c5411efa31d61593a94416e849f9beb1.png

Что ещё влияет на рейтинг

Чтобы показать, какие запросы формируют рейтинг, команда арены запустила интерактивный Arena Explorer. Инструмент автоматически группирует тысячи пользовательских вопросов в тематические кластеры и показывает, как распределяются интересы аудитории: большую часть дуэлей составляют запросы по разработке и техническим темам, за ними следуют математика, креативное письмо, ИИ‑инновации и раздел «общие знания». Explorer помогает обнаружить смещения в наборе вопросов и понимать, насколько результаты арены релевантны именно вашей задаче. Подробнее про инструмент в статье.

В категории общих знаний на втором месте "Породы собак и дрессировка"
В категории общих знаний на втором месте "Породы собак и дрессировка"

Проблема вторая: эмоции решают

Весной 2025 года ситуация повторилась, уже с новой моделью — Llama 4 Maverick. Она быстро заняла второе место, но многие пользователи API посчитали, что качество её ответов не дотягивает до столь высокого рейтинга. Выяснилось, что на арену выложили специальную «эмоциональную» версию модели, активно использующую позитивные эмоции, смайлики и восклицания.

Команда LM Arena подтвердила этот эффект, выложив 2000 примеров сравнений. Оказалось, что позитивные и эмоциональные ответы выигрывают до 64% дуэлей против нейтральных, даже если фактически они хуже.

Sentiment Control — фильтр эмоций

Чтобы сделать рейтинг ещё честнее, команда LM Arena решила нейтрализовать влияние эмоционального тона. Для этого они создали новый фильтр — Sentiment Control. Он оценивает ответы моделей по двум параметрам:

- Количество смайликов в ответе.

- Эмоциональный тон (от «очень негативного» до «очень позитивного»), который определяет нейросеть Gemini-2.0-flash.

Классификация эмоций проводится строго по стилю ответов модели, игнорируя содержание и пользовательские сообщения.

Доступность. Пока Sentiment Control работает в режиме превью: результаты можно увидеть в отдельной экспериментальной таблице и в Colab‑ноутбуке из блога. Команда обещает внедрить переключатель «Style + Sentiment Control» прямо в основной интерфейс арены в ближайших релизах.

Основные выводы исследования

После введения Sentiment Control эмоциональные модели вроде Llama 4 Maverick и Grok-3 потеряли около 40 Elo-очков. Напротив, сдержанные модели вроде Claude 3.7 заметно выросли, заняв высокие позиции.

Несколько важных выводов из анализа:

- Позитивный тон действительно помогает модели получать больше лайков (+0.029 Elo-очков), но не так сильно, как длина текста (+0.238).

- Использование эмодзи почти не влияет или даже слегка ухудшает выбор пользователя (-0.004).

- Нейтральный тон — самый непопулярный (-0.026 Elo-очков). Люди предпочитают хоть какой-то эмоциональный окрас.

Общий рейтинг Chatbot Arena против рейтинга с контролем стиля и настроения, Источник: blog.lmarena.ai
Общий рейтинг Chatbot Arena против рейтинга с контролем стиля и настроения, Источник: blog.lmarena.ai

Интересные детали

Анализ парных сравнений дал неожиданные результаты:

- Очень негативный тон побеждает просто негативный в 65% случаев и нейтральный — в 54%. Это происходит в сценариях вроде «пошути надо мной» или «покритикуй меня», когда пользователям нравится резкость и сарказм.

- Нейтральный тон проигрывает всем, кроме негативного, подтверждая, что пользователям важна эмоциональная вовлечённость.

- Очень позитивный тон оказался самым эффективным, выигрывая у негативного в 78% и у нейтрального в 64% случаев.

Выводы

Как использовать эти результаты в повседневной работе с LLM‑моделями:

  • Смотрим на «чистый» рейтинг. Оценка с учётом Style и Sentiment Control ближе всего к реальному «мозгу» модели.

  • Подбираем тон под задачу. Для техподдержки пригодится умеренно позитивная модель; для технической документации — более нейтральная и лаконичная.

Заключение

Sentiment Control — это ещё один шаг к честной оценке качества языковых моделей. Теперь ясно, что влияет на выбор пользователей больше: оформление, эмоции или фактическое содержание.

Главное помнить: важно не то, сколько смайликов ставит модель, а насколько полезен её ответ.

Если тема LLM вам близка, загляните в мой tg-канал — там я коротко делюсь свежими находками, тестами и рабочими приёмами, которые сам применяю в реальных проектах.

Источник

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    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 12.10.25 19:53 Tonerdomark

    A crook swiped my Dogecoin. It ruined my whole world. Then Mr. Sylvester showed up. He fixed it all. He pulled back €211,000 for me. Not one cent missing from my profits. His steady cool and sharp tech know-how won back my trust. I got my money smooth and sound. After endless worry, relief hit me hard. I trusted him completely. Lost cash to a scam? Hit him up now at { yt7cracker@gmail . com }. His aid turned my life around. WhatsApp at +1 512 577 7957.

  • 12.10.25 21:36 blessing

    Writing this review is a joy. Marie has provided excellent service ever since I started working with her in early 2018. I was worried I wouldn't be able to get my coins back after they were stolen by hackers. I had no idea where to begin, therefore it was a nightmare for me. However, things became easier for me after my friend sent me to [email protected] and +1 7127594675 on WhatsApp. I'm happy that she was able to retrieve my bitcoin so that I could resume trading.

  • 13.10.25 01:11 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 13.10.25 01:11 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 01:15 tyleradams

    Hi. Please be wise, do not make the same mistake I had made in the past, I was a victim of bitcoin scam, I saw a glamorous review showering praises and marketing an investment firm, I reached out to them on what their contracts are, and I invested $28,000, which I was promised to get my first 15% profit in weeks, when it’s time to get my profits, I got to know the company was bogus, they kept asking me to invest more and I ran out of patience then requested to have my money back, they refused to answer nor refund my funds, not until a friend of mine introduced me to the NVIDIA TECH HACKERS, so I reached out and after tabling my complaints, they were swift to action and within 36 hours I got back my funds with the due profit. I couldn’t contain the joy in me. I urge you guys to reach out to NVIDIA TECH HACKERS on their email: [email protected]

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 18:07 crypto

    Cryptocurrency's digital realm presents many opportunities, but it also conceals complex frauds. It is quite painful to lose your cryptocurrency to scam. You can feel harassed and lost as a result. If you have been the victim of a cryptocurrency scam, this guide explains what to do ASAP. Following these procedures will help you avoid further issues or get your money back. Communication with Marie ([email protected] and WhatsApp: +1 7127594675) can make all the difference.

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

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