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Как по-настоящему понять пользователя чтобы решить его проблему в реальной жизни с помощью дизайна?

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Привет! Я — Лёша, принципал дизайнер, решаю бизнес-задачи с помощью дизайна уже больше 15-ти лет. Это моя первая статья из небольшой, но насыщенной серии, и она полностью посвящена дизайн-процессам и взрослому, результативному подходу к работе. Я постараюсь рассказать все очень кратко, насколько это возможно чтобы не потерять суть, но емко. Сделаю это так, чтобы все процессы стали понятны даже новичку.

Думаю большинство читателей уже знакомы с известной системой «Double diamond» (двойной ромб), разработанной Британским Советом по дизайну еще в далеком 2005-м году. Называть его в русском варианте «Двойной алмаз» некорректно. Алмаз многогранен, а суть подхода именно в двух, при необходимости бесконечно повторяющихся этапах дивергенции и конвергенции внутри каждого ромба.

Если говорить простыми словами, то суть заключается в том, что сначала мы расширяем наш поиск во все возможные стороны, и только потом приступаем к поиску решений, объединяя все полученные знания, при этом сужая фокус внимания. Мы делаем какие-то выводы из полученных данных и оставляем только самое важное из того что мы смогли выяснить. У каждого ромба в этой системе есть два этапа (расширение и последующее объединение):

(в интернете есть много вариантов иллюстраций данной системы, я нарисовал свою, которая мне нравится больше)
(в интернете есть много вариантов иллюстраций данной системы, я нарисовал свою, которая мне нравится больше)

  1. Discovery (Исследования) — Этап дивергенции (Расширение поиска)

  2. Define (Определение) — Этап конвергенции (Объединение знаний)

Сегодня остановимся на первом ромбе подробнее, задача которого понять нашего пользователя и выяснить настоящую проблему. Поговорим о том, насколько важно дизайнеру понять какую боль он закрывает, и какие задачу для бизнеса он решает в текущий момент, а также что делать небольшим командам, когда бюджета на полномасштабные исследования нет. Сразу приоткрою завесу тайны — мы будем использовать нейросети, но не прямо в лоб, а чуть хитрее. Но обо всем по порядку.

Diamond 1 (Проблема)

В классическом примере на первом этапе мы потенциально можем использовать практически безграничные ресурсы, все что нужно — это убедить бизнес в необходимости того или иного этапа исследований. Если у вас есть возможность прямого диалога с пользователями — всегда ее используйте. Помните, все что мы придумываем, до тех пор пока не подтвержденно статистическими данными и реальными пользователями, является просто гипотезами, которые требуют подтверждения. Давайте вспомним что же есть в первом этапе:

Часть первая (Исследования):

  • Интервью со стейкхолдерами

  • Аналитика и сбор данных

  • Интервью с пользователями

  • Опросы

  • Исследование рынка

  • Сравнение конкурентов

Часть вторая (Определение):

  • Возможности, потребности, задачи

  • Сегментация пользователя

Исследования (Discovery)

Для начала давайте вспомним какие инструменты есть в нашем распоряжении при наличии ресурсов, и как выглядит взрослый подход к решению проблемы, а в конце статьи я расскажу как мы можем сильно сократить расходы, и тем не менее добиться прекрасных результатов через настоящее понимание пользователей.

Интервью со стейкхолдерами

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Начинать нужно с интервью со стейкхолдерами, и для начала нам нужно определить круг стейкхолдеров, чьи интересы затрагивает наша проблема. Это могут быть прямые стейкхолдеры, такие как Product Manager, Team Lead, CEO, так и косвенные, такие как разработчики, маркетологи, аналитики, юристы и специалисты поддержки.

Важные пункты при проведении интервью:

  1. Предупреждаем заранее, и отправляем запрос на интервью, в котором сразу сообщаем цель нашего интервью, наша цель — глубоко понять проблему со всех сторон, и нам нужен опыт и видение этого человека. Говорим о формате интервью, обычно это короткая беседа минут на 30. Озвучиваем темы которые хотим затронуть (проблемы/ограничения/”истории с полей”). Уточняем доступность на этой неделе и сами предлагаем несколько слотов на выбор.

  2. Всегда объясняем контекст исследования, например: "Я запускаю серию исследовательских интервью на этапе Discovery чтобы изучить проблему низкой конверсии на выдачу карты, и понять, где главная боль пользователей" (При этом в нашей голове оно должно звучать примерно так: “У нас юзеры не заказывают пластик, почему? Что им мешает, и нужен ли он им на самом деле, как сделать так чтобы они его захотели?” Если этого не происходит, и мы не можем описать проблему простыми словами, значит мы сами её ещё не понимаем и надо думать дальше).

  3. Заранее готовим свой список вопросов.

  4. Не спрашиваем готового решения, спрашиваем "Почему?", "Что?" и "Как?”. Помним что мы пришли чтобы выяснить настоящую проблему, а не собирать список пожеланий. Нам нужен чужой опыт и видение.

  5. Слушаем не перебивая, чаще задаваем вопрос “Почему?”, не боимся быть “Почемучкой”, помним про золотое правило “5 почему”.

  6. Выясняем какие есть технические ограничения, слепые зоны, и риски для бизнеса и пользователей у данной проблемы.

  7. Всё фиксируем, записываем аудио и видео с разрешения, если разрешения нет, то фиксируем всё от руки на бумаге, или как удобнее, чтобы это не отнимало много времени. Диктофон на смарт-часах — прекрасное изобретение :) Цитаты помогут нам защищаться в будущем.

  8. В конце интервью обязательно переспрашиваем всё ли мы правильно поняли, что главная проблема например по видению этого стейкхолдера это — …? Есть ли кто-то с кем нам нужно ещё пообщаться? Ничего страшного если я обращусь чуть позже если появятся вопросы?

  9. Обращаем внимание на эмоции которые вызывают наши вопросы, отмечаем самые резонансные.

  10. Делаем краткое саммери в котором описываем выявленную проблему, риски, ограничения и противоречия между стейкхолдерами если они есть.

  11. Визуализируем карту проблем, мы — дизайнеры, а не программисты. Визуальный дизайн в первую очередь это работа с текстом. Сухой текст всегда воспринимается хуже чем текст+картинка. Поэтому стараемся отобразить всё так чтобы можно было быстро понять суть происходящего, а всматриваться и вчитываться только ради деталей. Можно использовать Miro или FigJam, и делимся результатами с командой. Так мы даём понять что услышали собеседников, и это создаём общую картину для команды.

Проведя интервью со стейкхолдерами переходим к отделу аналитики.

Аналитика и сбор данных

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Если у нас есть свой отдел аналитики — это здорово, и мы всегда можем отправить запрос на сбор данных, которые нас интересуют, либо получить уже готовые. А при серьезном подходе и сразу размечать данные для создания “золотого стандарта” для последующего обучения ML моделей.

Обращаясь к отделу аналитики мы в первую очередь хотим выявить паттерны поведения, боли и "узкие места” в нашем продукте. А главное найти количественное подтверждение наших гипотез.

На этапе когда мы говорим “Кажется с нашим разделом “Автоплатежей” какая-то проблема, думаю его сложно найти” — мы находимся на стадии “просто гипотезы”. А вот когда аналитика нам подтвердит это цифрами, и покажет что 80% наших пользователей никогда не открывали страницу “Автоплатежей”, это превратится в реально подтвержденную проблему, которую надо решать.

Ниже я приведу пару примеров для общего понимания, в реальной жизни сами вопросы и их количество будут зависеть от каждой конкретной боли/проблемы.

Какие запросы для понимания пользователей и их поведения мы можем направлять аналитикам?

Запросы сегментации и активности

  • Покажите основные сегменты наших пользователей по демографии и ключевым поведенческим паттернам (например: "Молодые родители”, ”Женщины средних лет”, “Активные инвесторы”, “Редкие плательщики”)

  • Как выглядит “путь нового пользователя”? На каких шагах мы теряем больше всего пользователей?

Поведенческий анализ

  • Покажите воронку “перевода денег”. На каких шагах самый высокий отток?

  • Есть ли у нас группы пользователей, которые выполняют неочевидные последовательности действий для достижения цели? (Если такие группы есть и их много, то скорее всего мы где-то ошиблись в проектировании)

Ошибки и отказы

  • На каких экранах/шагах самый высокий процент ошибок или отмененных действий?

  • Какие поисковые запросы в приложении чаще всего возвращают нулевой результат?

Анализ поддержки

  • Какие темы являются самыми частыми причинами обращений в службу поддержки? Можем ли мы увидеть, с какого экрана приложения чаще всего поступают эти обращения?

  • По каким запросам самый высокий процент повторных обращений? (Так мы можем увидеть нерешенную проблему)

Тренды и метрики здоровья продукта

  • Покажите динамику ключевых метрик (Retention Rate, NPS, CSAT) для разных сегментов пользователей. Где мы видим наибольшее падение или рост? (Тут важно понимать какие метрики нам нужны, далеко не все фичи измеряются ключевой метрикой для вашего продукта (“North star metric”))

  • Как наши метрики выглядят в сравнении с аналогичным периодом прошлого года?

Валидация наших гипотез через цифры

  • Есть гипотеза, что сложный процесс верификации отпугивает новых пользователей. Покажите каков процент успешного завершения этого процесса с первой попытки?

  • Мы предполагаем, что пользователи не находят функцию “Автоплатеж”. Покажите, сколько пользователей, которые регулярно делают ручные платежи за ЖКУ, ни разу не заходили в раздел “Автоплатежей”?

О чём стоит помнить при составлении запросов аналитике:

  1. Максимально конкретно определяем чего хотим, например кто в нашем понимании “активный пользователь”, это пользователь бывший онлайн хотя бы раз за 30 дней, или пользователь совершивший транзакцию?

  2. Просим данные, а не выводы, в идеале просим и сырые данные. Иногда важно посмотреть на анонимный путь пользователя (user journey) чтобы увидеть реальные сценарии. Просто графиков зачастую недостаточно.

Интервью с пользователями

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Проводя интервью с пользователями стоит руководствоваться все теми же правилами что при интервьюировании стейкхолдеров: мы просто внимательный слушатель, 80% времени мы слушаем, и 20% времени задаём вопросы. При подготовке интервью с пользователями хорошо провести короткие встречи со стейкхолдерами причастными к гипотезе, которую мы хотим проверить, они помогут составить вопросы, будут больше вовлечены в процесс и будут больше нам доверять во время защиты наших решений. Так же хорошо пригласить их в наблюдатели.

Немного советов и краткий гайд для интервью с пользователями:

  1. Четко определяем цели. Например не "понять пользователей", а конкретно: "Понять, как мелкие предприниматели ведут учет расходов и почему они до сих пор используют для этого Excel, а не наш продукт?"

  2. Разрабатываем для себя гайд и краткую структуру интервью. Помним что это не опросник, а дружеская беседа, в ходе которой мы хотим выяснить интересующие нас моменты. Обычно структура выглядит примерно так:

    • Вступление где мы представляемся и объясняем цель интервью, упоминаем о конфиденциальности и берем согласие на запись. Если респондент не знает вашу роль на продукте, то лучше сказать что вы маркетолог и хотите улучшить продукт. Почти всегда когда я говорил что я дизайнер, у собеседников просыпалась творческая жилка и они пытались воплотить свои идеи моими руками (обычно даже у фрилансеров истории в духе “Вы стоите рядом и говорите мне как нужно сделать” — это х2 к ценнику, мы здесь не за этим).

    • Разминка буквально на пару минут, где мы задаем легкие вопросы о роли, опыте, контексте ("Чем вы занимаетесь?", "Как выглядит ваш обычный день?")

    • Основная часть, в ходе которой мы задаём вопросы связанные с целью исследования. Помним что нас интересуют реальные кейсы и прошлые события и поведение пользователя. Гипотетические вопросы связанные с будущим не задаём. Вопросы связанные с будущим можно задавать только когда пользователь говорит что ему “Вот тут нужна еще одна кнопка ‘Button’”, тогда можно спросить какую задачу он бы с ее помощью решал.

    • Завершение, тут мы спрашиваем есть ли ещё что-то важное в контексте что мы не обсудили, с кем нам еще нужно было бы поговорить, и благодарим за интервью.

  3. Ищем респондентов. Это наверное самый сложный и важный этап, нужно очень тщательно отбирать респондентов, ведь один “халявщик” или “фантазёр” может всё испортить. Мы не гонимся за количеством, нам важно качество, обычно 5-7 интервью достаточно чтобы выявить 80% проблем. При этом нам надо четко определить кого мы хотим видеть на интервью (например: "пользователи, которые пользовались фичей “Х” хотя бы раз за последнюю неделю, при этом не совершили целевое действие").

    Искать можно с помощью внутренней рассылки, по базе клиентов (согласовав с поддержкой и маркетингом), в социальных сетях и на специализированных платформах, либо можно заказать в агентстве. Всегда предлагаем какой-то бонус за интервью, это могут быть бонусы на продукте, мерч или прямая оплата, обычно в пределах $60-$100 (если мы не приглашаем эксперта в области, там расценки немного другого порядка).

  4. Проводим само интервью. Стараемся создать максимально комфортную и непринужденную атмосферу, чтобы у респондента было ощущение что он общается со своим старым знакомым. Во время общения смотрим на невербальные знаки: паузы, вздохи, смена интонации — это явный признак что человек говорит о чём-то важном для него. Не пытаемся решить задачу на месте и не задаём наводящих вопросов в духе “А вам сложно было…?”, лучше спросить “Как прошло ваше знакомство с …?”.

  5. Обрабатываем данные. В идеале сразу после интервью обсуждаем с наблюдателем какие ключевые инсайты удалось выяснить, и какие сложились первые впечатления. После чего занимаемся расшифровкой данных, для этого можно использовать Otter.ai или Trint.com например. В крайнем случае делаем пометки по ключевым моментам.

  6. Сортируем. Используем аффинити-сортировку, выписываем все интересные цитаты, а потом группируем их по темам и собираем смысловую карту в Miro или FigJam. Это поможет нам выявить паттерны.

  7. Формулируем инсайты и рекомендации. Инсайт — это наблюдение + контекст + причина. Например: "Мы заметили, что пользователи не используют функцию автоплатежей. Это важно, потому что это одна из ключевых функций нашего приложения. Мы думаем, это происходит из-за того, что эту функцию сложно найти в интерфейсе". Далее идут рекомендации, рекомендации должны быть конкретными и привязанными к инсайтам. Например: “Раз пользователи не находят автоплатежи, предлагаем добавить кнопку “Автоплатежи” в список прошлых платежей и закрепить ее сверху/в начале списка”.

  8. Готовим презентацию команде. Не бросаем в общий чат гугл-документ чтобы сами разбирались, а готовим хорошую полноценную презентацию, в которой рассказываем небольшую историю, в которой раскрываем цели исследования, показываем самые яркие цитаты, инсайты и выявленные паттерны. (На стадии аффинити-сортировки тоже можно привлекать участников команды чтобы улучшить понимание и увеличить вовлеченность, а заодно и упростить вашу защиту). В конце презентации подводим итоги и говорим какие гипотезы подтвердились/опроверглись? Предлагаем свои решения и спрашиваем что будем делать дальше (дизайн, разработка, новое исследование)?

    Я всегда помню, что моя роль как дизайнера — не просто "поговорить с пользователями", я делаю это чтобы потом быть амбассадором пользователя внутри команды. Моя задача превратить разные мнения опрошенных в структурированные, проверенные данные, на основе которых уже можно принимать уверенные решения. При этом я помню и про интересы бизнеса, но пользователь для меня всегда важнее, во всех дебатах я остаюсь на стороне пользователя, ведь недовольный пользователь просто уйдёт в другой продукт.

    Опросы

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1. Определяем цель и философию опроса

Для начала нам нужно определиться с целью опроса и его философией. Мы не идём выяснять у пользователей нравится ли им наша новая фича, мы хотим выяснить у них при каких обстоятельствах возникают проблемы, как они действуют сейчас, и почему действуют именно так, что их раздражает?

2. Фокусируемся на проблеме и составляем вопросы

Определив цель нам нужно сфокусироваться именно на проблеме, а не ее решении. На этом этапе нам нужно составить ряд наиболее волнующих нас вопросов, в идеале их должно быть не больше 7-ми. Вопросы могут быть самых разных типов, рассмотрим наиболее популярные из них:

Открытые — когда мы хотим получить развернутый ответ чтобы понять контекст (например: "Опишите процесс как вы планируете отпуск.")

Поведенческие — когда хотим узнать о реальных поступках, а не о намерениях( например: "Вспомните, когда вы откладывали деньги на какую-то цель последний раз. Что вы делали?")

Вопросы о боли/радости — задаём чтобы выявить самые эмоциональные точки (например: "Что самое раздражающее в процессе перевода денег людям из ваших контактов?"

Вопросы ранжирования — задаём когда хотим понять приоритеты(“Расставьте по важности: скорость перевода, его бесплатность, простота процесса.") Это всегда очень сложный момент и к результатам нужно подходить очень вдумчиво и неспешно, результаты могут быть однозначными только если у нас участвовала только одна заранее определенная группа пользователей и большинство из них ответило примерно одинаково.

3. Определяем аудиторию и канал распространения

Аудитория: Определяем кто нас интересует. Новые пользователи? Потерянные? Активные?

Тут важно сегментировать и не смешивать мух и котлеты, чтобы результаты были наиболее точными. Ведь у разных категорий пользователей будут разные ответы на одни и те же вопросы.

Канал:

  • Внутри продукта: (Pop-up с помощью Typeform или Survicate например). Лучше подходит для таргетинга на конкретных пользователей (например тех, кто только что завершил определенное действие).

  • Рассылка по email: Подходит для более длинных опросов, но использовать можно только для лояльных пользователей. Если мы все же решились отправлять емейл письма неактивным пользователям, еще и с неким опросом, пытаясь выяснить почему они перестали пользоваться нашим продуктом, увеличиваем временные промежутки между отправленными письмами так: День >> 2 Недели >> Месяц >> 3 месяца >> Год >> Никогда. И обязательно предлагаем некие бонусы при возвращении :)

  • Рекрутинг через соцсети/сообщества: Если нужно найти людей с очень специфической проблемой, если вы, например, создаете новый тип аквариума для каких-то очень экзотических рыбок и им нужны специальные условия).

Немного советов при составлении опросов:

  1. Не даем подсказок в вопросах ( вместо “Вам не кажется что процесс перевода слишком долгий?" спрашиваем "Что вам не нравится в процессе перевода?”).

  2. Не задаем вопросы о будущем ("Купили бы вы нашу новую газонокосилку?”) — Люди плохо предсказывают свое поведение.

  3. Не задаем слишком абстрактные вопросы ("Что вы думаете о финансовой грамотности?”)

  4. Не ограничиваемся только опросами, они должны быть только дополнительным инструментов в единой связке для определения настоящих проблем

Если у нас небольшая команда и мы только начинаем, то можем использовать самые обычные гугл-формы чтобы проводить опросы среди друзей и знакомых, давая им попользоваться нашим продуктом. Конечно для статистически значимых данных их должно быть не меньше 600, а лучше 1000+, но иногда и 30 помогают лучше увидеть проблему, когда на один вопрос все отвечают одинаково и указывают нам на наличие ошибок.

Исследование рынка

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Исследование рынка зачастую необходимо даже на старте разработки новой фичи, не говоря уже о новом продукте. Первое что вы должны выяснить — это запросы самого рынка, его общий объем, потенциальный объем, и объем рынка на который можете рассчитывать вы (PAM, TAM, SAM, SOM). Где и как собирать данные при исследовании рынка — это довольно обширная тема, которая достойна отдельной статьи. Здесь я упомяну только что очень важно перепроверять данные, несколько раз, всегда. Если ошибиться здесь, то потом все результаты нашего труда, какими бы отличными они ни были, вылетят в трубу, оставшись горьким опытом и дырой в бюджете.

Простыми словами какой бы классный продукт вы ни создали, он не принесет вам прибыли, если у него очень узкий рынок, на который вы можете реально рассчитывать.

Сравнение конкурентов

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Создаём отдельную доску в Miro или FigJam, где разложим всех конкурентов по полочкам (в первую очередь крупных игроков, и игроков из нашего региона, если продукт локальный), создаём список плюсов и минусов из того что у них есть в интерфейсах. Это всё есть в открытом доступе и всегда можно скачать продукт/заказать демо, чтобы потрогать его руками.

Обязательно после всех исследований делайте краткое саммери для презентации команде и стейкхолдерам, дайте им ссылку на вашу презентацию, чтобы они могли сами в моменте обсуждения вернуться на прошлый экран. Нет ничего отвратительнее дизайнера таскающего вас за собой по огромным макетам в фигме, будь то презентация решения команде или интервью на собеседовании. При таком подходе фокус внимания потеряется примерно через 3 минуты, дальше вы будете разговарить сами с собой, для окружающих вы станете просто шумом на фоне, и отвечать вам будут просто вырывая последние фразы из контекста.

!Важно помнить что нельзя собирать мудборды просто из скринов конкурентов, всегда пишем плюсы и минусы которые заметили. Это могут быть сами элементы интерфейса, их расположение, анимация при взаимодействии, все что смогли заметить. Даже если мы единственный дизайнер на проекте, через неделю мы забудем что нам понравилось или нет на каждом отдельном скриншоте. А уж коллеги об этом не могли знать изначально, и они увидят только, то что позволяет им увидеть их опыт и экспертиза. Мы же не просто так дизайнеры на проекте, в дизайне мы должны разбираться лучше остальных, и соответственно видеть больше важных деталей.

Помните, голова дизайнеру дана чтобы думать, а не чтобы запоминать. Всё что можно делегировать — делегируем! Делегировать можно и удобным инструментам, не обязательно это должны быть другие люди.

Определение (Define)

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К этому моменту у нас уже есть несколько различных презентаций составленных после каждого этапа исследований, теперь настало время всё это объеденить, переварить всю собранную информацию, найти в ней ключевые инсайты и сформулировать четкую, конкретную проблему, которую мы будем решать. Не всегда нам приходится после каждого отдельного этапа готовить полноценную презентацию для защиты перед командой, иногда приходится сначала всё объеденить и отсортировать, а потом уже нести готовые результаты команде. Итак, какие этапы стоит выделить здесь?

1. Синтез данных (Data Synthesis)

Собираем нашу "Стену инсайтов" (Affinity Mapping) в Miro или FigJam, и начинаем искать общие паттерны. Группируем наши стикеры по темам, например, "Страх ошибки", "Нехватка времени", "Непонимание терминов”, названия для групп придут сами по себе и будут по сути нашими ключевыми инсайтами.

2. Определение возможностей, потребностей и задач (Opportunities, Needs, Tasks)

Теперь нам нужно проанализировать сгруппированные инсайты, чтобы сформулировать выводы. Определить потребности, задачи и наши возможности.

  • Потребности (Needs): Что пользователям нужно на самом деле?

    "[тип пользователя], нуждается в [потребность], чтобы [причина/ценность]"

    Например: «Частный предприниматель[тип пользователя], нуждается в возможности быстро отделять личные траты от бизнес-расходов при оплате с телефона[потребность], чтобы не тратить часы в конце месяца на разбор операций по выписке, и избежать ошибок при подаче налоговой отчетности[причина/ценность]»

  • Задачи (Tasks): Конкретные действия, которые пользователь должен выполнить, чтобы удовлетворить свою потребность. "Внести платеж", "Найти историю операций", "Настроить уведомление".

  • Возможности (Opportunities): Как мы, как команда, можем удовлетворить эти потребности? Основываясь на потребности "быстро отделять личные траты от бизнес-расходов…", возможность может звучать так: "Можем ли мы создать систему быстрой фильтрации и сортировки платежей на мобильной платформе, которая снимет с пользователя когнитивную нагрузку, и облегчит подачу налоговой отчетности? Можем ли мы автоматизировать эти процессы чтобы минимально привлекать пользователя к задаче?".

3. Сегментация пользователей (User Segmentation)

Мы не можем проектировать для всех. На основе данных нам нужно определить ключевые группы пользователей, для которых мы будем создавать решение. Мы можем создавать:

  • Персоны (User Personas) (вымышленные, но реалистичные(!) профили, представляющие ключевые сегменты. Включают демографию, цели, боли, мотивацию и цитаты из реальных интервью).

    *Очень важно не выдумывать за пользователей, но при этом слышать что они нам говорят. Так например во время интервью для одной крупной продуктовой сети магазинов, я слышал как ключевые потребители (Женщины 30-45 лет) часто упоминали, что покупают дешёвый майонез одной марки потому, что заботятся о членах своей семьи. На защите для бизнеса это могло бы звучать как полная чушь, и абсолютное непонимание пользователей. Ведь могло казаться что в таком кейсе люди ограничены в средствах и покупают дешёвый майонез просто чтобы сэкономить и закрыть дневное окно калорий, потому что майонез дешёвый и при этом суперкалорийный.

    Всё это так, но эти женщины покупали такой майонез часто с мыслью о заботе о семье, и именно этот ключевой инсайт стал драйвером основной рекламной кампании, которая на удивление многих сработала отлично. Такая реклама может показаться глупостью со стороны, но она задевает ключевые триггеры в сознании целевой аудитории и вызывает эмпатию. А эмпатия — это одна из основ успешного продукта на рынке.*

  • Архетипы Потребителей (Jobs-to-be-Done (JTBD)): Альтернативный подход, в котором мы фокусируемся на работе, которую пользователь хочет выполнить с помощью нашего. "Когда [ситуация], я хочу [мотивация], чтобы [ожидаемый результат]".

Например: "Когда я получаю зарплату [ситуация], я хочу быстро распределить деньги по счетам [мотивация], чтобы чувствовать контроль над финансами и не беспокоиться о долгах [ожидаемый результат]".

4. Формулировка проблемы (Problem Statement)

Это — главный итог всего первого ромба. Одна-две четкие фразы, которые определяют, какую проблему мы собираемся решать. Если мы на данном этапе всё ещё не можем сформулировать проблему для решения, мы можем повторять те предыдущие пункты исследований, в которых как нам кажется недостаточно данных для уверенных выводов. Этот процесс может быть по сути бесконечен, но не стоит переусердствовать ведь всегда есть какие-то сроки передачи в разработку :) Что нужно на выходе:

"[Тип пользователя] нуждается в [потребность], потому что [выявленный инсайт]. Наша текущая ситуация [текущая проблема] вызывает [негативное последствие]".

Например: "Занятые молодые родители нуждаются в простом и надежном способе оплачивать коммунальные услуги, потому что они постоянно забывают о сроках в повседневной суете. Текущий сложный и многошаговый процесс ручного платежа приводит к просрочкам, стрессу и недоверию к сервису".

Итог: Что у вас должно быть после этапа Define

Прежде чем переходить ко второму ромбу (поиску решений), у нас должен быть пакет документов, понятный команде и стейкхолдерам:

  1. Сформулированная проблема (Problem Statement) — "что" мы решаем.

  2. Набор ключевых инсайтов — "почему" мы решили решать именно это.

  3. User Personas или JTBD — "для кого" мы это делаем.

  4. Карта путешествия пользователя (Current State User Journey Map) — "как" проблема выглядит в контексте всего их опыта.

Что нам делать дальше?

Дальше нам надо согласовать все эти артефакты со всей продуктовой командой и стейкхолдерами. Только когда все понимают и согласны с проблемой, можно приступать ко второму ромбу (Diamond 2: Solution) и начинать генерировать идеи для ее решения — мозговые штурмы, скетчи, прототипы. Обо всём об этом я поговорю во второй части этой статьи.

Все эти фреймворки сами по себе классные вещи и иногда они действительно нужны все, но важно уметь выбирать наиболее важные и минимально необходимые для текущей проблемы, при этом помнить насколько они ресурсоёмки. Ведь каждый час каждого участвующего в данном фреймворке сотрудника оплатит бизнес. Так для нас CJM например может выглядеть как 1-6, а то и 12+ месяцев работы, а для бизнеса это будут сотни тысяч долларов. И вот тут наша задача убедить бизнес что это хорошее вложение средств и взамен он получит заметно больше.

Чем нам могут помочь нейросети?

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Итак, мы наконец добрались до той части статьи, где я расскажу что же мы можем сделать если у нас нет достаточных ресурсов для проведения широких продуктовых исследований? Допустим мы обычный небольшой стартап из 3-7 человек и не можем себе позволить заказать в агентстве живые интервью с пользователями, своих у нас еще нет, но при этом хотим решить настоящую проблему( которая вполне себе может отличаться от наших изначальных предположений).

Мы пообщались со стейкхолдерами, изучили запросы рынка и наших конкурентов, препарировали каждый кусочек их интерфейсов, но мы все еще не видим главного. Мы видим результаты, но мы не видим данные на которые опирались другие дизайнеры, не видим задач которые они решали.

А для того чтобы продукт “выстрелил” он должен закрывать определенные боли пользователей лучше и проще конкурентов, поэтому нам важно выяснить именно боли которые мы будем закрывать. (При запуске нового стартапа помните что не надо пытаться закрыть все боли сразу — у вас ничего не получится, закрывайте самые востребованные, за которые люди готовы платить).

Вообще, любой стартап должен начинаться именно с выяснения настоящих болей пользователя, запросов на рынке и его потенциального объема, если конечно это не ваше хобби и вы в принципе не рассчитываете на прибыльность проекта :)

Так как же нам помогут понять наших пользователей нейросети?

Привлекать нейросети можно на любом этапе при разработке новой фичи либо улучшении существующей, мы всегда можем попросить их провести анализ интерфейсов наших конкурентов и привести нам список плюсов и минусов, описать возможные корнер-кейсы и подводные камни, чтобы потом сравнить со своим видением и возможно что-то добавить.

Но сейчас остановимся на одном интересном кейсе, когда в режиме глубокого исследования нейросети можно направить на тематические ветки различных форумов и группы в социальных сетях с целью выяснить боли живых пользователей, отсортировать их по частоте встречаемости, критичной важности при использовании, и привести живые цитаты людей со ссылками на цитаты в тредах, чтобы убедиться в достоверности данных.

Это здорово сэкономит время и средства, ведь когда люди жалуются на что-то на форумах они предельно честны. Раздражение от их существующей проблемы сильно, и они хотят этим поделиться с окружающими, в надежде что кто-то уже решил такую же проблему.

Да, некоторые форумы закрывают доступ нейросетям, как например Reddit закрыл доступ для всех нейросетей, оставив доступ только для Gemini от Google, потому что Google платит за доступ к сайту. Но я верю что и остальные либо оплатят доступ, либо всегда будут те, кто это уже сделал, и нам придется выбирать из списка наиболее нам подходящие.

Так например на одном из моих проектов Noetro (емейл приложение с интеграцией нейросетей), мы выяснили, что большинство пользователей хотят умную группировку писем, при этом хотят использовать каждое входящее письмо как ту‑ду задачу, и хотят видеть только важные письма из заранее отсортированных.

Изначально мы хотели снизить когнитивную нагрузку при работе с почтой с помощью коротких саммери писем и предложений добавить что‑то из контекста в ту‑ду список. Думали что так мы сможем перевернуть привычный воркфлоу для работы с почтой, сделать его проще и удобнее.

Когда выснилось что помимо высокой когнитивной нагрузки, плохой сортировки и вечного беспорядка в почтовом ящике есть еще и эти боли, мы создали отдельную папку внутри клиента, которую назвали «Дайджест», она была похожа на привычные всем папки «Входящие» с той лишь разницей, что письма можно было читать бесконечное количество раз, при этом они всегда оставались «непрочитанными», а убрать письмо из этого списка можно только вручную, нажав чекбокс «Готово», который появляется по ховеру письма.

Это было отличным решением, так как учить пользователя чему‑то кардинально новому всегда тяжело, за последние 15 лет уже сформировались привычные паттерны поведения и взаимодействия с интерфейсами. Но это не значит что то, что мы видим сейчас уже идеально, ведь всегда есть куда расти. Вспомним хотя бы на iOS 26 и динамические таббары с поиском внизу экрана, прям под нашим пальцем, которые иногда превращаются просто в одну целевую кнопку. Это прям гениально, я искренне восхищен таким решением.

Вернемся к нашему примеру, создав ту‑ду список из входящих писем, мы также добавили категории для писем, основываясь на матрице Эйзенхауэра:

  1. Action (Срочные и важные) — Важные письма требующие от пользователя каких‑то срочных действий

  2. Review (Важные, но не срочные) — Письма важные, но не срочные

  3. Other (Другие) — Промо, рассылки, чеки и прочая реклама, на которую вы сами подписались

  4. All mail (Вся почта) — Вся почта вместе (Без спама конечно)

7bf9824b986240eda2467fd85b8ee227.png

Вот несколько примеров цитат, которые мы разбирали:

"Stop showing 10 separate emails for the same Slack thread. Collapse them like Discord messages.”

”I don’t need more features — I need clarity. Tell me what’s critical, hide the rest, and let me trust the system”

Таким образом, благодаря нейросетям мы выяснили более приоритетные боли пользователей, которые надо было решать. Честно говоря в нашем списке оказалось около 80-ти болей (из которых мы закрыли около 30-ти на этапе МВП), которые беспокоят пользователей электронной почты, но самыми приоритетными оказались эти. И мы с ними успешно справились :-)

Во второй части я подробнее остановлюсь на втором ромбе, поиске решений и доставки этих решений в прод. А в третьей части поделюсь пошаговыми гайдами для будничных дизайн-процессов и списками чек-листов для дизайнера перед передачей на ревью, и финальным чеком перед передачей в разработку.

Творите добро :-)

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  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 18:07 crypto

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  • 15.10.25 21:52 harristhomas7376

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  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 17.10.25 20:17 tyleradams

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  • 17.10.25 20:20 lindseyvonn

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  • 17.10.25 20:22 richardcharles

    I would recommend NVIDIA TECH HACKERS to anyone that needs this service. I decided to get into crypto investment and I ended up getting my crypto lost to an investor late last year. The guy who was supposed to be managing my account turned out to be a scammer all along. I invested 56,000 USD and at first, my reading and profit margins were looking good. I started getting worried when I couldn’t make withdrawals and realized that I’ve been scammed. I came across some of the testimonials that people said about NVIDIA TECH HACKERS and how helpful he has been in recovering their funds. I immediately contacted him in his mail at [email protected] so I can get his assistance. One week into the recovery process the funds were traced and recovered back from the scammer. I can't appreciate him enough for his professionalism.

  • 17.10.25 20:23 stevekalfman

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  • 17.10.25 21:42 marcushenderson624

    Bitcoin Recovery Testimonial After falling victim to a cryptocurrency scam group, I lost $354,000 worth of USDT. I thought all hope was lost from the experience of losing my hard-earned money to scammers. I was devastated and believed there was no way to recover my funds. Fortunately, I started searching for help to recover my stolen funds and I came across a lot of testimonials online about Capital Crypto Recovery, an agent who helps in recovery of lost bitcoin funds, I contacted Capital Crypto Recover Service, and with their expertise, they successfully traced and recovered my stolen assets. Their team was professional, kept me updated throughout the process, and demonstrated a deep understanding of blockchain transactions and recovery protocols. They are trusted and very reliable with a 100% successful rate record Recovery bitcoin, I’m grateful for their help and highly recommend their services to anyone seeking assistance with lost crypto. Contact: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 17.10.25 21:42 marcushenderson624

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  • 17.10.25 21:42 marcushenderson624

    Bitcoin Recovery Testimonial After falling victim to a cryptocurrency scam group, I lost $354,000 worth of USDT. I thought all hope was lost from the experience of losing my hard-earned money to scammers. I was devastated and believed there was no way to recover my funds. Fortunately, I started searching for help to recover my stolen funds and I came across a lot of testimonials online about Capital Crypto Recovery, an agent who helps in recovery of lost bitcoin funds, I contacted Capital Crypto Recover Service, and with their expertise, they successfully traced and recovered my stolen assets. Their team was professional, kept me updated throughout the process, and demonstrated a deep understanding of blockchain transactions and recovery protocols. They are trusted and very reliable with a 100% successful rate record Recovery bitcoin, I’m grateful for their help and highly recommend their services to anyone seeking assistance with lost crypto. Contact: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 21.10.25 08:39 debby131

    Given how swiftly the cryptocurrency market moves, losing USDT may be a terrifying and upsetting experience. Whether you experienced a technical problem, a transaction error, or were the victim of fraud, it is important to understand the potential recovery routes. Marie can assist you in determining the specific actions you can take to attempt to regain your lost USDT when you need guidance and clarification. You can reach her via email at [email protected] and WhatsApp at +1 7127594675.

  • 21.10.25 11:45 harristhomas7376

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  • 21.10.25 11:45 harristhomas7376

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  • 22.10.25 04:48 MATT PHILLIP

    I never imagined I’d fall for a crypto romance scam but it happened. Over the course of a few months, I sent nearly $150,000 worth of Bitcoin to someone I genuinely believed I was building a future with. When they disappeared without a trace, I was left heartbroken, humiliated, and financially devastated. For a long time, I didn’t tell anyone. I felt ashamed. But eventually, while searching for answers, I came across a Reddit thread that mentioned Agent Jasmine Lopez. I reached out, not expecting much. To my surprise, she treated me with kindness, not judgment. She used advanced tools like blockchain forensics, IP tracing, and smart contract analysis and with persistence and legal support, she was able to recover nearly 85% of what I lost. I know not everyone gets that kind of outcome, but thanks to [email protected] WhatsApp at +44 736-644-5035, I’ve started to reclaim not just my assets, but my confidence and peace of mind. If you’re going through something similar, you’re not alone and there is hope.

  • 22.10.25 07:36 donnacollier

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  • 22.10.25 11:59 elizabethrush89

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  • 22.10.25 11:59 elizabethrush89

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  • 22.10.25 16:31 MATT PHILLIP

    I never imagined I’d fall for a crypto romance scam but it happened. Over the course of a few months, I sent nearly $150,000 worth of Bitcoin to someone I genuinely believed I was building a future with. When they disappeared without a trace, I was left heartbroken, humiliated, and financially devastated. For a long time, I didn’t tell anyone. I felt ashamed. But eventually, while searching for answers, I came across a Reddit thread that mentioned Agent Jasmine Lopez. I reached out, not expecting much. To my surprise, she treated me with kindness, not judgment. She used advanced tools like blockchain forensics, IP tracing, and smart contract analysis and with persistence and legal support, she was able to recover nearly 85% of what I lost. I know not everyone gets that kind of outcome, but thanks to [email protected] WhatsApp at +44 736-644-5035, I’ve started to reclaim not just my assets, but my confidence and peace of mind. If you’re going through something similar, you’re not alone and there is hope.

  • 23.10.25 01:52 marcushenderson624

    Bitcoin Recovery Testimonial After falling victim to a cryptocurrency scam group, I lost $354,000 worth of USDT. I thought all hope was lost from the experience of losing my hard-earned money to scammers. I was devastated and believed there was no way to recover my funds. Fortunately, I started searching for help to recover my stolen funds and I came across a lot of testimonials online about Capital Crypto Recovery, an agent who helps in recovery of lost bitcoin funds, I contacted Capital Crypto Recover Service, and with their expertise, they successfully traced and recovered my stolen assets. Their team was professional, kept me updated throughout the process, and demonstrated a deep understanding of blockchain transactions and recovery protocols. They are trusted and very reliable with a 100% successful rate record Recovery bitcoin, I’m grateful for their help and highly recommend their services to anyone seeking assistance with lost crypto. Contact: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 23.10.25 01:52 marcushenderson624

    Bitcoin Recovery Testimonial After falling victim to a cryptocurrency scam group, I lost $354,000 worth of USDT. I thought all hope was lost from the experience of losing my hard-earned money to scammers. I was devastated and believed there was no way to recover my funds. Fortunately, I started searching for help to recover my stolen funds and I came across a lot of testimonials online about Capital Crypto Recovery, an agent who helps in recovery of lost bitcoin funds, I contacted Capital Crypto Recover Service, and with their expertise, they successfully traced and recovered my stolen assets. Their team was professional, kept me updated throughout the process, and demonstrated a deep understanding of blockchain transactions and recovery protocols. They are trusted and very reliable with a 100% successful rate record Recovery bitcoin, I’m grateful for their help and highly recommend their services to anyone seeking assistance with lost crypto. Contact: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 23.10.25 15:47 MATT PHILLIP

    I never imagined I’d fall for a crypto romance scam but it happened. Over the course of a few months, I sent nearly $150,000 worth of Bitcoin to someone I genuinely believed I was building a future with. When they disappeared without a trace, I was left heartbroken, humiliated, and financially devastated. For a long time, I didn’t tell anyone. I felt ashamed. But eventually, while searching for answers, I came across a Reddit thread that mentioned Agent Jasmine Lopez. I reached out, not expecting much. To my surprise, she treated me with kindness, not judgment. She used advanced tools like blockchain forensics, IP tracing, and smart contract analysis and with persistence and legal support, she was able to recover nearly 85% of what I lost. I know not everyone gets that kind of outcome, but thanks to [email protected] WhatsApp at +44 736-644-5035, I’ve started to reclaim not just my assets, but my confidence and peace of mind. If you’re going through something similar, you’re not alone and there is hope.

  • 23.10.25 21:43 patricialovick86

    How To Recover Your Bitcoin Without Falling Victim To Scams: A  Testimony Experience With Capital Crypto Recover Services, Contact Telegram: @Capitalcryptorecover Dear Everyone, I would like to take a moment to share my positive experience with Capital Crypto Recover Services. Initially, I was unsure if it would be possible to recover my stolen bitcoins. However, with their expertise and professionalism, I was able to fully recover my funds. Unfortunately, many individuals fall victim to scams in the cryptocurrency space, especially those involving fraudulent investment platforms. However, I advise caution, as not all recovery services are legitimate. I personally lost $273,000 worth of Bitcoin from my Binance account due to a deceptive platform. If you have suffered a similar loss, you may be considering crypto recovery, The Capital Crypto Recover is the most knowledgeable and effective Capital Crypto Recovery Services assisted me in recovering my stolen funds within 24 hours, after getting access to my wallet. Their service was not only prompt but also highly professional and effective, and many recovery services may not be trustworthy. Therefore, I highly recommend Capital Crypto Recover to you. i do always research and see reviews about their service, For assistance finding your misplaced cryptocurrency, get in touch with them, They do their jobs quickly and excellently, Stay safe and vigilant in the crypto world. Contact: [email protected]  You can reach them via email at [email protected] OR Call/Text Number +1 (336)390-6684 his contact website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 23.10.25 21:43 patricialovick86

    How To Recover Your Bitcoin Without Falling Victim To Scams: A  Testimony Experience With Capital Crypto Recover Services, Contact Telegram: @Capitalcryptorecover Dear Everyone, I would like to take a moment to share my positive experience with Capital Crypto Recover Services. Initially, I was unsure if it would be possible to recover my stolen bitcoins. However, with their expertise and professionalism, I was able to fully recover my funds. Unfortunately, many individuals fall victim to scams in the cryptocurrency space, especially those involving fraudulent investment platforms. However, I advise caution, as not all recovery services are legitimate. I personally lost $273,000 worth of Bitcoin from my Binance account due to a deceptive platform. If you have suffered a similar loss, you may be considering crypto recovery, The Capital Crypto Recover is the most knowledgeable and effective Capital Crypto Recovery Services assisted me in recovering my stolen funds within 24 hours, after getting access to my wallet. Their service was not only prompt but also highly professional and effective, and many recovery services may not be trustworthy. Therefore, I highly recommend Capital Crypto Recover to you. i do always research and see reviews about their service, For assistance finding your misplaced cryptocurrency, get in touch with them, They do their jobs quickly and excellently, Stay safe and vigilant in the crypto world. Contact: [email protected]  You can reach them via email at [email protected] OR Call/Text Number +1 (336)390-6684 his contact website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 24.10.25 06:08 MATT PHILLIP

    I never imagined I’d fall for a crypto romance scam but it happened. Over the course of a few months, I sent nearly $150,000 worth of Bitcoin to someone I genuinely believed I was building a future with. When they disappeared without a trace, I was left heartbroken, humiliated, and financially devastated. For a long time, I didn’t tell anyone. I felt ashamed. But eventually, while searching for answers, I came across a Reddit thread that mentioned Agent Jasmine Lopez. I reached out, not expecting much. To my surprise, she treated me with kindness, not judgment. She used advanced tools like blockchain forensics, IP tracing, and smart contract analysis and with persistence and legal support, she was able to recover nearly 85% of what I lost. I know not everyone gets that kind of outcome, but thanks to [email protected] WhatsApp at +44 736-644-5035, I’ve started to reclaim not just my assets, but my confidence and peace of mind. If you’re going through something similar, you’re not alone and there is hope.

  • 24.10.25 06:40 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 24.10.25 06:40 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 24.10.25 06:54 MATT PHILLIP

    I never imagined I’d fall for a crypto romance scam but it happened. Over the course of a few months, I sent nearly $150,000 worth of Bitcoin to someone I genuinely believed I was building a future with. When they disappeared without a trace, I was left heartbroken, humiliated, and financially devastated. For a long time, I didn’t tell anyone. I felt ashamed. But eventually, while searching for answers, I came across a Reddit thread that mentioned Agent Jasmine Lopez. I reached out, not expecting much. To my surprise, she treated me with kindness, not judgment. She used advanced tools like blockchain forensics, IP tracing, and smart contract analysis and with persistence and legal support, she was able to recover nearly 85% of what I lost. I know not everyone gets that kind of outcome, but thanks to [email protected] WhatsApp at +44 736-644-5035, I’ve started to reclaim not just my assets, but my confidence and peace of mind. If you’re going through something similar, you’re not alone and there is hope.

  • 24.10.25 18:18 patricialovick86

    How To Recover Your Bitcoin Without Falling Victim To Scams: A  Testimony Experience With Capital Crypto Recover Services, Contact Telegram: @Capitalcryptorecover Dear Everyone, I would like to take a moment to share my positive experience with Capital Crypto Recover Services. Initially, I was unsure if it would be possible to recover my stolen bitcoins. However, with their expertise and professionalism, I was able to fully recover my funds. Unfortunately, many individuals fall victim to scams in the cryptocurrency space, especially those involving fraudulent investment platforms. However, I advise caution, as not all recovery services are legitimate. I personally lost $273,000 worth of Bitcoin from my Binance account due to a deceptive platform. If you have suffered a similar loss, you may be considering crypto recovery, The Capital Crypto Recover is the most knowledgeable and effective Capital Crypto Recovery Services assisted me in recovering my stolen funds within 24 hours, after getting access to my wallet. Their service was not only prompt but also highly professional and effective, and many recovery services may not be trustworthy. Therefore, I highly recommend Capital Crypto Recover to you. i do always research and see reviews about their service, For assistance finding your misplaced cryptocurrency, get in touch with them, They do their jobs quickly and excellently, Stay safe and vigilant in the crypto world. Contact: [email protected]  You can reach them via email at [email protected] OR Call/Text Number +1 (336)390-6684 his contact website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 24.10.25 18:18 patricialovick86

    How To Recover Your Bitcoin Without Falling Victim To Scams: A  Testimony Experience With Capital Crypto Recover Services, Contact Telegram: @Capitalcryptorecover Dear Everyone, I would like to take a moment to share my positive experience with Capital Crypto Recover Services. Initially, I was unsure if it would be possible to recover my stolen bitcoins. However, with their expertise and professionalism, I was able to fully recover my funds. Unfortunately, many individuals fall victim to scams in the cryptocurrency space, especially those involving fraudulent investment platforms. However, I advise caution, as not all recovery services are legitimate. I personally lost $273,000 worth of Bitcoin from my Binance account due to a deceptive platform. If you have suffered a similar loss, you may be considering crypto recovery, The Capital Crypto Recover is the most knowledgeable and effective Capital Crypto Recovery Services assisted me in recovering my stolen funds within 24 hours, after getting access to my wallet. Their service was not only prompt but also highly professional and effective, and many recovery services may not be trustworthy. Therefore, I highly recommend Capital Crypto Recover to you. i do always research and see reviews about their service, For assistance finding your misplaced cryptocurrency, get in touch with them, They do their jobs quickly and excellently, Stay safe and vigilant in the crypto world. Contact: [email protected]  You can reach them via email at [email protected] OR Call/Text Number +1 (336)390-6684 his contact website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 25.10.25 00:49 tyleradams

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  • 25.10.25 00:50 stevekalfman

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  • 25.10.25 05:05 victoriabenny463

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  • 25.10.25 10:13 wendytaylor015

    My name is Wendy Taylor, I'm from Los Angeles, i want to announce to you Viewer how Capital Crypto Recover help me to restore my Lost Bitcoin, I invested with a Crypto broker without proper research to know what I was hoarding my hard-earned money into scammers, i lost access to my crypto wallet or had your funds stolen? Don’t worry Capital Crypto Recover is here to help you recover your cryptocurrency with cutting-edge technical expertise, With years of experience in the crypto world, Capital Crypto Recover employs the best latest tools and ethical hacking techniques to help you recover lost assets, unlock hacked accounts, Whether it’s a forgotten password, Capital Crypto Recover has the expertise to help you get your crypto back. a security company service that has a 100% success rate in the recovery of crypto assets, i lost wallet and hacked accounts. I provided them the information they requested and they began their investigation. To my surprise, Capital Crypto Recover was able to trace and recover my crypto assets successfully within 24hours. Thank you for your service in helping me recover my $647,734 worth of crypto funds and I highly recommend their recovery services, they are reliable and a trusted company to any individuals looking to recover lost money. Contact email [email protected] OR Telegram @Capitalcryptorecover Call/Text Number +1 (336)390-6684 his contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 25.10.25 10:13 wendytaylor015

    My name is Wendy Taylor, I'm from Los Angeles, i want to announce to you Viewer how Capital Crypto Recover help me to restore my Lost Bitcoin, I invested with a Crypto broker without proper research to know what I was hoarding my hard-earned money into scammers, i lost access to my crypto wallet or had your funds stolen? Don’t worry Capital Crypto Recover is here to help you recover your cryptocurrency with cutting-edge technical expertise, With years of experience in the crypto world, Capital Crypto Recover employs the best latest tools and ethical hacking techniques to help you recover lost assets, unlock hacked accounts, Whether it’s a forgotten password, Capital Crypto Recover has the expertise to help you get your crypto back. a security company service that has a 100% success rate in the recovery of crypto assets, i lost wallet and hacked accounts. I provided them the information they requested and they began their investigation. To my surprise, Capital Crypto Recover was able to trace and recover my crypto assets successfully within 24hours. Thank you for your service in helping me recover my $647,734 worth of crypto funds and I highly recommend their recovery services, they are reliable and a trusted company to any individuals looking to recover lost money. Contact email [email protected] OR Telegram @Capitalcryptorecover Call/Text Number +1 (336)390-6684 his contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 26.10.25 01:03 Christopherbelle

    A terrible financial shock hit me hard. I lost $860,000 in a fake crypto scheme. Things looked good until I tried to cash out my earnings. Suddenly, my account vanished into thin air. I told the police many times, but help never showed up. Despair washed over me; I felt totally beaten. Then, I found Sylvester Bryant Intelligence. Right away, they were skilled and honest about the whole thing. They looked deep into my situation. They tracked where the stolen funds went. They fought hard for me every step of the way. To my great surprise, they got my money back. I thought that was impossible. I owe them so much for their hard work and truthfulness. Sylvester Bryant Intelligence restored my peace. If scams took your crypto, contact them now. Contact Info: Yt7cracker@gmail . com WhatsApp: ‪+1 512 577 7957. or +44 7428 662701.

  • 26.10.25 18:09 victoriabenny463

    A few months ago, I fell for what looked like a legitimate online trading platform. The website was sleek, the support team was responsive, and they even showed me fake profit charts that seemed to grow daily. I started small, and after a few test withdrawals worked, I invested more eventually depositing 2 Bitcoin in hopes of long-term returns. But one morning, when I tried to withdraw, everything changed. The platform suddenly locked my account, claiming there were additional fees to release my funds. The support chat stopped responding, and the website started giving error messages. That’s when I realized I’d been scammed. I was devastated. Two Bitcoins wasn’t pocket change, it was my savings. I filed reports online, but everyone told me it was impossible to recover crypto once it’s sent. Then, through a discussion forum, I came across Dexdert Net Recovery, a team specializing in tracing and recovering stolen digital assets. Skeptical but desperate, I reached out. Their response was immediate and professional. They asked for transaction IDs, wallet addresses, screenshots of my correspondence with the fake platform, and any proof of payment I had. Within days, their analysts traced the stolen Bitcoin through multiple wallets using blockchain forensics, They updated me step-by-step, Working with their recovery experts and blockchain partners, Dexdert Net Recovery successfully froze the funds and verified ownership of my wallet. After 2 days of persistence and verification, I finally saw my 2 Bitcoin restored back into my own wallet. I couldn’t believe it. What stood out most wasn’t just that they recovered my funds, but how transparent and supportive the Dexdert team was throughout the process. They educated me on crypto safety, how to spot fake trading sites, and how to secure my digital assets in the future. Dexdert Net Recovery truly lives up to its name. They gave me back not just my Bitcoin, but my peace of mind. Reach Out Information Below Via: Email: ([email protected]) Telegram: (https://t.me/Dexdertprorecovery) WhatsApp: (+1 (859) 609‑4156)

  • 27.10.25 11:15 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 27.10.25 11:15 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 27.10.25 17:08 raymondgonzales

    Three Cheers for Wizard Hilton Cyber Tech, Bitcoin Savior Extraordinaire In the ever-evolving world of cryptocurrency, where volatility and uncertainty reign supreme, one individual has emerged as a beacon of hope and innovation - Wizard Hilton Cyber Tech, the self-proclaimed "Bitcoin Savior Extraordinaire." This enigmatic figure, with his uncanny ability to navigate the complexities of the digital asset landscape, has captivated the attention of crypto enthusiasts and skeptics alike. Wizard Hilton Cyber Tech journey began as a humble programmer, tinkering with the underlying blockchain technology that powers Bitcoin. But it was his visionary approach and unwavering commitment to the cryptocurrency's potential that propelled him into the limelight. Through a series of strategic investments, groundbreaking algorithmic trading strategies, and a knack for anticipating market shifts, Wizard Hilton Cyber Tech has managed to consistently outperform even the savviest of Wall Street traders. Wizard Hilton Cyber Tech ability to turn even the most tumultuous of Bitcoin price swings into opportunities for substantial gains has earned him the moniker "Wizard," a testament to his unparalleled mastery of the digital currency realm. But Wizard Hilton Cyber Tech impact extends far beyond personal wealth accumulation - Wizard Hilton Cyber Tech has tirelessly advocated for the widespread adoption of Bitcoin, working tirelessly to educate the public, lobby policymakers, and collaborate with industry leaders to overcome the barriers that have long hindered the cryptocurrency's mainstream acceptance. With infectious enthusiasm and boundless energy, Wizard Hilton Cyber Tech has become a true champion of the Bitcoin cause, inspiring a new generation of crypto enthusiasts to embrace the transformative power of this revolutionary technology. As the digital currency landscape continues to evolve, Wizard Hilton Cyber Tech name will undoubtedly be etched in the annals of cryptocurrency history as a visionary, a trailblazer, and, above all, the Bitcoin Savior Extraordinaire. To get your stolen bitcoin back, reach out to Wizard Hilton Cyber Tech via: Email : wizardhiltoncybertech ( @ ) gmail (. ) com WhatsApp number  +18737715701 Good Day.

  • 27.10.25 17:20 fatimanorth

    The Federal Trade Commission said that more than $1 billion had been lost to cryptocurrency scams in 2023. Victims frequently lose everything, including hope, trust, and wealth. When your hard-earned money disappears into digital shadows, you feel trapped. Nowadays, cryptocurrency frauds are very common. You can get help from recovery specialist Marie at [email protected] and via WhatsApp at +1 7127594675.

  • 28.10.25 00:55 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 28.10.25 00:55 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 29.10.25 03:43 Christopherbelle

    A sudden money crisis struck me. I dropped $82,000 to a phony crypto scam. All seemed fine until I went to pull out my gains. Then, i was unable to get back my hard earned money. I reported it to the police several times. No aid came my way. Deep sadness hit me; I felt crushed. That's when I learned about Sylvester Bryant Intelligence. They acted quick and fair from the start. They checked my case closely. They followed the path of my lost cash. They pushed strong for me at each turn. In shock, they brought my funds back. I had figured it could not happen. I thank them for their effort and honesty. Sylvester Bryant Intelligence gave me calm again. If a scam stole your crypto, reach out to them today. Contact Info: Yt7cracker@gmail . com WhatsApp: +1 512 577 7957 or +44 7428 662701.

  • 29.10.25 10:56 wendytaylor015

    My name is Wendy Taylor, I'm from Los Angeles, i want to announce to you Viewer how Capital Crypto Recover help me to restore my Lost Bitcoin, I invested with a Crypto broker without proper research to know what I was hoarding my hard-earned money into scammers, i lost access to my crypto wallet or had your funds stolen? Don’t worry Capital Crypto Recover is here to help you recover your cryptocurrency with cutting-edge technical expertise, With years of experience in the crypto world, Capital Crypto Recover employs the best latest tools and ethical hacking techniques to help you recover lost assets, unlock hacked accounts, Whether it’s a forgotten password, Capital Crypto Recover has the expertise to help you get your crypto back. a security company service that has a 100% success rate in the recovery of crypto assets, i lost wallet and hacked accounts. I provided them the information they requested and they began their investigation. To my surprise, Capital Crypto Recover was able to trace and recover my crypto assets successfully within 24hours. Thank you for your service in helping me recover my $647,734 worth of crypto funds and I highly recommend their recovery services, they are reliable and a trusted company to any individuals looking to recover lost money. Contact email [email protected] OR Telegram @Capitalcryptorecover Call/Text Number +1 (336)390-6684 his contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 29.10.25 10:56 wendytaylor015

    My name is Wendy Taylor, I'm from Los Angeles, i want to announce to you Viewer how Capital Crypto Recover help me to restore my Lost Bitcoin, I invested with a Crypto broker without proper research to know what I was hoarding my hard-earned money into scammers, i lost access to my crypto wallet or had your funds stolen? Don’t worry Capital Crypto Recover is here to help you recover your cryptocurrency with cutting-edge technical expertise, With years of experience in the crypto world, Capital Crypto Recover employs the best latest tools and ethical hacking techniques to help you recover lost assets, unlock hacked accounts, Whether it’s a forgotten password, Capital Crypto Recover has the expertise to help you get your crypto back. a security company service that has a 100% success rate in the recovery of crypto assets, i lost wallet and hacked accounts. I provided them the information they requested and they began their investigation. To my surprise, Capital Crypto Recover was able to trace and recover my crypto assets successfully within 24hours. Thank you for your service in helping me recover my $647,734 worth of crypto funds and I highly recommend their recovery services, they are reliable and a trusted company to any individuals looking to recover lost money. Contact email [email protected] OR Telegram @Capitalcryptorecover Call/Text Number +1 (336)390-6684 his contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 30.10.25 09:49 Christopherbelle

    I suffered a huge money blow when $80,000 slipped away in a bogus crypto plot. It all looked great at first. Then I went to pull out my gains, and poof—my account was gone. I kept telling the cops about it, but they did zip. I felt shattered and lost. That's when I stumbled on Sylvester Bryant Intelligence. Things turned around fast. Right away, they showed clear steps, sharp know-how, and real drive to fix it. They tracked my missing cash step by step and pushed hard till they got it back. I swear, I figured it was a lost cause. Their straight-up work and trust brought back my calm. If a scam stole your crypto, reach out to them now. yt7cracker@gmail . com | WhatsApp: +1 512 577 7957 or +44 7428 662701

  • 30.10.25 12:03 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 31.10.25 13:25 Lillian Lizzy

    THANKS TO THE SERVICES OF THE HACK ANGELS // FOR HELPING ME RECOVER MY USDT AND BTC I lost almost $698,000 in a bitcoin investment scam a few months ago. I was devastated and depressed, and I didn't know what to do. When I saw a favorable review of THE HACK ANGELS RECOVERY EXPERT. I decided to contact them and voice my concerns. God is so good that I am a living testament to the fact that there are still legitimate recovery hackers out there. I will confidently recommend THE HACK ANGELS RECOVERY EXPERT to everyone I meet. I will suggest them to anyone who falls victim to any kind of online scam by using the information below. web: https://thehackangels.com Mail Box; [email protected] WhatsApp; +1(520)-200,2320 If you're in London, you can even visit them in person at their office located at 45-46 Red Lion Street, London WC1R 4PF, UK.

  • 31.10.25 13:25 Lillian Lizzy

    THANKS TO THE SERVICES OF THE HACK ANGELS // FOR HELPING ME RECOVER MY USDT AND BTC I lost almost $698,000 in a bitcoin investment scam a few months ago. I was devastated and depressed, and I didn't know what to do. When I saw a favorable review of THE HACK ANGELS RECOVERY EXPERT. I decided to contact them and voice my concerns. God is so good that I am a living testament to the fact that there are still legitimate recovery hackers out there. I will confidently recommend THE HACK ANGELS RECOVERY EXPERT to everyone I meet. I will suggest them to anyone who falls victim to any kind of online scam by using the information below. web: https://thehackangels.com Mail Box; [email protected] WhatsApp; +1(520)-200,2320 If you're in London, you can even visit them in person at their office located at 45-46 Red Lion Street, London WC1R 4PF, UK.

  • 01.11.25 03:27 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 01.11.25 03:27 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 01.11.25 15:47 kattygates

    Hack West Credit Repair is truly in the business of helping people understand credit, how credit works and most importantly they truly care that you understand your next steps to securing a better tomorrow for you and your family. I am grateful that the owner West has taken time out of his evening with his family to get me enrolled and he immediately got the ball rolling in helping me get items deleted from my credit reports. In the few months I’ve been with HACK WEST, 15 of the 17 negative items have been deleted and 250 points have been added to my point. If you want great results, I suggest you use [email protected].

  • 01.11.25 15:49 kattygates

    I met an individual on an international dating app, Bumpy. After talking for a few months, the individual encouraged me to start investing on crypto asset trading platform, btc01.org. I started trading and believed I was making profit until I tried to withdraw some of my money, I was asked to pay extra for tax which I did and they kept asking then I knew I have been scammed, I had to contact HACKWEST AT WRITEME DOT COM who then helped to recover the money, the total money I invest is $198,000 in bitcoin. The website is no longer operational. If anyone is in a similar issue, you can as well contact HACK WEST. They also fixed my credit report.

  • 02.11.25 10:55 Christopherbelle

    I suffered a crushing blow when $45,000 slipped away in a phony crypto scam. It all looked great at first. But when I went to pull out my gains, my account just vanished. I called the cops over and over. Still, no luck. I felt shattered and lost. That’s when I stumbled on Sylvester Bryant Intelligence. Things turned around fast. Right away, they showed real openness, sharp skills, and a drive to fix it. They tracked my missing money step by step. And they pushed hard until they got it back. I honestly didn’t believe it could happen. Their straight-up approach and solid work brought back my calm. If a scam took your crypto, reach out to them now. yt7cracker@gmail . com | WhatsApp: +1 512 577 7957 or +44 7428 662701

  • 02.11.25 10:56 Christopherbelle

    I suffered a crushing blow when $45,000 slipped away in a phony crypto scam. It all looked great at first. But when I went to pull out my gains, my account just vanished. I called the cops over and over. Still, no luck. I felt shattered and lost. That’s when I stumbled on Sylvester Bryant Intelligence. Things turned around fast. Right away, they showed real openness, sharp skills, and a drive to fix it. They tracked my missing money step by step. And they pushed hard until they got it back. I honestly didn’t believe it could happen. Their straight-up approach and solid work brought back my calm. If a scam took your crypto, reach out to them now. yt7cracker@gmail . com | WhatsApp: +1 512 577 7957 or +44 7428 662701

  • 02.11.25 15:23 michaeldavenport238

    I was recently scammed out of $53,000 by a fraudulent Bitcoin investment scheme, which added significant stress to my already difficult health issues, as I was also facing cancer surgery expenses. Desperate to recover my funds, I spent hours researching and consulting other victims, which led me to discover the excellent reputation of Capital Crypto Recover, I came across a Google post It was only after spending many hours researching and asking other victims for advice that I discovered Capital Crypto Recovery’s stellar reputation. I decided to contact them because of their successful recovery record and encouraging client testimonials. I had no idea that this would be the pivotal moment in my fight against cryptocurrency theft. Thanks to their expert team, I was able to recover my lost cryptocurrency back. The process was intricate, but Capital Crypto Recovery's commitment to utilizing the latest technology ensured a successful outcome. I highly recommend their services to anyone who has fallen victim to cryptocurrency fraud. For assistance contact [email protected] and on Telegram OR Call Number +1 (336)390-6684 via email: [email protected] you can visit his website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 02.11.25 15:23 michaeldavenport238

    I was recently scammed out of $53,000 by a fraudulent Bitcoin investment scheme, which added significant stress to my already difficult health issues, as I was also facing cancer surgery expenses. Desperate to recover my funds, I spent hours researching and consulting other victims, which led me to discover the excellent reputation of Capital Crypto Recover, I came across a Google post It was only after spending many hours researching and asking other victims for advice that I discovered Capital Crypto Recovery’s stellar reputation. I decided to contact them because of their successful recovery record and encouraging client testimonials. I had no idea that this would be the pivotal moment in my fight against cryptocurrency theft. Thanks to their expert team, I was able to recover my lost cryptocurrency back. The process was intricate, but Capital Crypto Recovery's commitment to utilizing the latest technology ensured a successful outcome. I highly recommend their services to anyone who has fallen victim to cryptocurrency fraud. For assistance contact [email protected] and on Telegram OR Call Number +1 (336)390-6684 via email: [email protected] you can visit his website: https://recovercapital.wixsite.com/capital-crypto-rec-1

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