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Н Новости

Как мы встроили GPT в B2B-продажи и перестали терять сделки

Продажи в B2B — это про длинные циклы, десятки людей с обеих сторон и сотни микрозадач, про которые легко забыть. Возможно ли оптимизировать процессы в продажах с помощью ИИ, чтобы работать эффективнее?

Меня зовут Алёна, я лидер направления по привлечению новых клиентов в компании ПравоТех. Мы разрабатываем ИТ-решения для автоматизации работы юристов — от подачи документов в суд до аналитики судебной практики.

Со стороны клиента решение о сотрудничестве принимает целая команда: юридический департамент, ДИТ, финансовый отдел. Цикл сделки зачастую большой и по крупным компаниям сроки достигают нескольких лет.

Раньше весь процесс держался на усилиях менеджера — следить за стадиями, вести коммуникации, вовремя подключать коллег, подбирать аргументацию для обоснования ценности продуктов и отработки возражений. Но чем больше сделок, тем выше вероятность что-то упустить.

Чтобы автоматизировать рутину и снять с себя часть нагрузки, мы с командой самостоятельно собрали и начали использовать несколько GPT-ботов на базе OpenAI.

Каждый бот:

  • заточен под конкретную роль и этап сделки;

  • знает наши продукты;

  • кастомизирован под наш пайплайн.


Ниже — три примера ИИ-ассистентов, которые оказались особенно полезными. Возможно они вдохновят вас внедрить ИИ в ваши процессы!

Ассистент по воронке: не даёт сделкам застревать

Одна из типичных проблем — сделка зависает на этапе и перестаёт двигаться. Не потому что «всё плохо», а потому что никто не зафиксировал, что она выбилась из темпа, пропала из фокуса менеджера.

Чтобы избежать этого, придумали ИИ-ассистента. Бот анализирует воронку, находит слабые места, подсказывает, где зависли сделки и что с этим делать. Рассказывает, кого из команды можно подключить, как увеличить чек или сократить цикл, и помогает не упустить ни одну возможность.

Как это работает? Например, менеджер ставит цель — закрыть сделки на 1,2 млн руб. за месяц. По воронке видно: большинство сделок застряли на стадии «Презентация», обратной связи от клиентов нет. Передаем информацию нашему ИИ-ассистенту в виде запроса.
Бот анализирует: чек в среднем 400 тыс., конверсии ниже бенчмарков, держатели бюджетов не подключены. Даёт шаблон вопросов для встречи и формулировки выгоды на языке ROI. Через 10 дней после начала работы по выстроенного экшн-плану — отклик от двух клиентов, один уже на «Одобрении».

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Ассистент ролям: кого и когда подключать

Команда продаж в ПравоТех построена по доменно-ролевой модели. У каждого менеджера есть четко зафиксированная роль и пул задач. Это помогает фокусироваться на конкретных действиях в рамках сделки и не терять фокус.
В моем направлении над одной сделкой сразу работает 3 роли:

  • Researcher – его задача установить первый контакт с клиентом, выявить потребность и назначить встречу;

  • Performer – он проводит встречи с клиентом, ведет переговоры и получает одобрение на закупку;

  • Closer – работает с закрытием сделки, сопровождает закупочные процедуры.

Ассистент по ролевой модели помогает определить, какие роли критичны в текущий момент: когда звать Researcherа для выхода на ЛПР, кого подключить на встречу для ответа по интеграции или бюджету. Не даёт менеджеру тянуть всё на себе и не позволяет забыть про коллег, чья точечная экспертиза повышает доверие клиента.

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Ассистент по инфоповодам: точные касания

Наши продукты обновляются постоянно: проходят демо-дни, клиенты голосуют за доработки, появляются новые функции. Это отличные поводы выйти на контакт. Но вручную всё это отслеживать и мэтчить с задачами конкретного клиента — невозможно.

Ассистент по инфоповодам берет эту задачу на себя: загружаем в него все релизы, доработки и ближайшие активности. В качестве запроса менеджер направляет информацию о клиенте, историю коммуникации, а бот предлагает релевантное касание с фокусом на ценность.

Это повышает уместность касаний, сокращает путь до следующего шага и снимает вопрос «что бы ещё написать клиенту?»

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Что нам дало внедрение GPT в ежедневные процессы

Интеграция этих инструментов позволила:

  • быстрее отслеживать и приоритизировать сделки, которые требуют внимания;

  • повысить качество работы над сделкой за счет подключения к каждому этапу сделки члена команды, ответственного за него;

  • улучшить качество диалогов с клиентом;

  • сократить число «зависших» сделок без конкретных причин.

Менеджеры меньше «перекладывают» задачи, чаще фокусируются на реальных шансах и вовремя подключают нужных коллег.

Что важно учитывать

GPT сам по себе не волшебник. Без настройки под продукт, роли и пайплайн — это будет просто «бот с советами».
Мы потратили пару месяцев, чтобы:

  • оценить, какие есть ограничения, решить которые мы сможем с помощью ботов,

  • собрать для ботов базу знаний для решения конкретных задач,

  • популяризировать использование инструментов в команде и сделать его максимально эффективным.

Теперь это не «проект», а часть повседневной работы — как CRM или календарь. И мы продолжаем создавать новых ботов и совершенствовать текущие для решения ограничений, которые находим в работе.

Мы не считаем, что GPT заменит менеджеров. Но он точно может снять рутину, подсветить риски и дать нужный фокус. Особенно в B2B, где решает не количество писем, а эффективность касаний.

А вы используете GPT в продажах? Поделитесь: какие ассистенты реально прижились — и какие не взлетели? Буду рада обсудить в комментариях.

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    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 01:15 tyleradams

    Hi. Please be wise, do not make the same mistake I had made in the past, I was a victim of bitcoin scam, I saw a glamorous review showering praises and marketing an investment firm, I reached out to them on what their contracts are, and I invested $28,000, which I was promised to get my first 15% profit in weeks, when it’s time to get my profits, I got to know the company was bogus, they kept asking me to invest more and I ran out of patience then requested to have my money back, they refused to answer nor refund my funds, not until a friend of mine introduced me to the NVIDIA TECH HACKERS, so I reached out and after tabling my complaints, they were swift to action and within 36 hours I got back my funds with the due profit. I couldn’t contain the joy in me. I urge you guys to reach out to NVIDIA TECH HACKERS on their email: [email protected]

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 18:07 crypto

    Cryptocurrency's digital realm presents many opportunities, but it also conceals complex frauds. It is quite painful to lose your cryptocurrency to scam. You can feel harassed and lost as a result. If you have been the victim of a cryptocurrency scam, this guide explains what to do ASAP. Following these procedures will help you avoid further issues or get your money back. Communication with Marie ([email protected] and WhatsApp: +1 7127594675) can make all the difference.

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

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