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Как анализировать тысячи отзывов с ChatGPT? Частые ошибки и пример на реальных данных

В этой статье я расскажу про свой опыт решения рабочей задачи — анализ отзывов пользователей о компании. Мы разберем возможные ошибки и посмотрим на пример кода и реальных данных. Гайд будет полезен всем, у кого нет большого опыта в анализе данных или работе с LLM через API.

  1. Постановка задачи

  2. Подготовка данных

  3. Ошибочный подход к решению

  4. Надежный подход

  5. Другие подходы

  6. Вывод

Постановка задачи

Чтобы не нарушать NDA, и компания, и все примеры в этой статье будут вымышленными. Давайте представим, что вы работаете в Яндекс.Еде — крупном сервисе-агрегаторе по доставке еды из ресторанов и продуктов из магазинов.

Компания провела опрос среди своих клиентов, где попросила в свободной форме поделиться своими впечатлениями о работе сервиса. Так мы получили тысячи отзывов, среди которых есть и жалобы, и благодарности.

Теперь наша задача превратить эти сырые данные в полезные выводы для бизнеса. Мы должны выделить список общих тем, о которых чаще всего писали клиенты. А затем упорядочить темы по популярности. В итоге бизнес узнает, что именно нужно улучшить в продукте.

Чтобы было понятнее, давайте посмотрим на конкретные примеры.

Подготовка данных

Мы сгенерируем примеры отзывов с помощью ChatGPT. Для этого мы заранее определим список тем, про которые писали люди, а затем для каждой темы получим много разных примеров отзывов. Таким образом мы сможем провалидировать наше будущее решение — действительно ли мы смогли обнаружить все темы.

Вот темы, о которых могли писать люди в опросе о работе Яндекс.Еды:

  • Жалоба на долгое время доставки.

  • Еда не такая вкусная, как в ресторане.

  • Благодарность за то, что все работает отлично.

  • Магазин забыл что-то положить в заказ.

И так далее, полный список тем ниже:

Список всех тем для отзывов

  1. Жалоба на долгое время доставки.

  2. Недовольство тем, что реальное время доставки не совпадает с обещанным.

  3. Жалуются, что часто привозят поврежденные продукты. Например, мороженое растаяло или ягоды помялись.

  4. Ругаются, что курьер не может найти клиента.

  5. Недовольство, что я описал курьеру подробно инструкцию, как меня найти, а он все равно звонит.

  6. Не сработал промокод.

  7. Благодарность за то, что все работает отлично и очень удобно.

  8. Жалоба на приложение - постоянно либо зависает, либо вылетает, либо телефон греется, и тд.

  9. Еда не такая вкусная, как в ресторане.

  10. Жалоба, что курьер не разговаривает на моем языке.

  11. Недовольство ценами. Например, на рынке можно овощи купить дешевле, или в магазине у дома дешевле пельмени, и тд.

  12. Долгое время приготовления заказа в ресторане. Напрмимер, не понимаю почему кофе нужно полчаса готовить.

  13. Приезжает неполный заказ - забыли положить вилку и ложку, или забыли салфетки и тд.

  14. Ругаются на то, что ресторан перепутал требования к заказу. Например, я просил безлактозное молоко, а добавили обычное. Или прожарка стейка не такая.

  15. Я долго выбирал продукты, а в итоге магазин написал, что определенный продукт закончился и не сможет привезти - надо сразу делать продукт недоступным для выбора.

Пример кода для генерации отзывов на заданные темы можно посмотреть здесь. Давайте посмотрим на некоторые ответы, которые получилось сгенерировать с его помощью:

  • "КУРЬЕР зачем ты мне звонишь, я же написал где меня найти!!"

  • "Зачем в приложении показывать продукты, которых нет в наличии? Потратил кучу времени на выбор, а потом половина списка оказалась недоступной. Пожалуйста, решите эту проблему."

  • "К бургеру даже салфетку не дали, неприятно."

  • "Цены на овощи завышены, на рынке вышло бы вдвое дешевле."

Всего получилось около 4,000 отзывов — полный список можно посмотреть по ссылке. Среди них есть как подробные, так и короткие. Иногда люди пишут грамотно, а иногда с опечатками и без знаков препинания. В общем, все как в жизни.

Далее мы будем использовать только сами отзывы и представим, что мы не знаем, на какие темы они разделены. Наша задача — как раз выяснить, какие категории можно выделить из ответов клиентов.

Ошибочный подход к решению

На практике я заметил, что многие переоценивают возможности ChatGPT. Так возникает желание просто отправить список со всеми отзывами в LLM и попросить сформулировать категории, на которые можно разделить ответы людей.

Формально, никакой проблемы тут нет. Согласно документации, в контекст модели влезает до 128,000 токенов:

Характеристики лучшей модели OpenAI - GPT-4o
Характеристики лучшей модели OpenAI - GPT-4o

Наш датасет размером 107,000 токенов, то есть влезает с запасом. Но попробуем попросить ChatGPT его проанализировать. Это можно сделать с помощью этого кода. Вот полученный результат:

Ответ от ChatGPT - Выделенные темы из всех отзывов

На основе предоставленных отзывов можно выделить несколько ключевых тем, связанных с услугами компании:

Проблемы с доставкой и курьерами:

  1. Длительное время доставки: многие клиенты указывают, что доставка длится гораздо дольше, чем было обещано, часто превышая 1-2 часа.

  2. Проблемы с навигацией курьеров: курьеры часто теряются, не могут найти адрес или подъезд. Часто звонят клиентам для уточнения.

  3. Холодная еда: из-за долгой доставки еда часто приезжает холодной.

  4. Систематическое опоздание: клиенты жалуются на постоянные опоздания доставки.

Качество и точность заказа:

  1. Ошибки в заказе:

    • Привозят не тот заказ.

    • Не учитывают аллергии и предпочтения (ложат нелюбимые ингредиенты или аллергенные продукты).

  2. Неполные заказы: забывают приборы, салфетки, ложки и вилки.

  3. Некачественная упаковка: продукты часто повреждены, разбиты или разломаны.

  4. Проблемы с точностью заказа: не выполняются специальные пожелания клиентов по безглютеновым продуктам, исключению ингредиентов и т.д.

Приложение и проблемы с товарами:

  1. Неправильное отображение наличия товаров: в приложении показываются товары, которых нет в наличии.

  2. Высокие цены: многие клиенты жалуются на завышенные цены на продукцию по сравнению с магазинами.

  3. Технические проблемы: приложение часто зависает, не работает корректно или тормозит.

Клиентский сервис:

  1. Отсутствие извинений и компенсаций: в случае проблем с доставкой и заказом клиенты не получают извинений или рекомендаций по компенсации.

  2. Неудовлетворенная поддержка: проблемы не всегда решаются, многие клиенты жалуются на неэффективную работу службы поддержки.

Качество продуктов:

  1. Поврежденные и непрезентабельные продукты: помятые, поврежденные, протекшие продукты, что вызывает разочарование у клиентов.

  2. Несоответствие заявленному: качество еды и продуктов не соответствует ожиданиям.

Проблемы с инструкциями для курьера:

  1. Игнорирование инструкций: Курьеры не следуют подробным инструкциям, указанным в заказе.

  2. Постоянные звонки: несмотря на написанные инструкции, курьеры продолжают звонить клиентам и спрашивать дорогу.

Здесь выявлены основные темы жалоб и проблем, с которыми сталкиваются клиенты. Этот список может быть полезен для улучшения качества обслуживания и исправления существующих проблем в процессе доставки и управления заказами.

Вывод: На самом деле, результат уже очень неплохой, большинство тем выделено корректно. Но вот категории ответов, которые ChatGPT пропустил:

  • Проблемы с промокодами.

  • Жалобы на вкус еды.

  • Положительные отзывы.

    • Обратите внимание, что в промпте я специально попросил выделять и позитив, так как для бизнеса важно понимать, что нравится клиентам. Но ChatGPT указал только на жалобы.

  • Языковой барьер с курьерами.

    • В датасете больше 100 отзывов, где клиенты жалуются на курьеров, которые не говорят на их языке. ChatGPT эту тему не заметил.

  • Долгое время приготовления блюд.

    • ChatGPT выделил проблему долгой доставки, но в клиенты часто отделяют время приготовления заказа от самой доставки, и жалуются именно на первое.

В итоге видим, что результат далек от идеального. Кратко посмотрим на причины этого:

Причины невнимательности ChatGPT

Еще год назад ученые из Стэнфорда выпустили статью, где рассказали, что LLM хуже запоминают контекст, который стоит в середине промпта. Наш датасет составлен как раз таким образом, что некоторые темы встречаются только в середине списка, и не встречаются ни в первых 1,000 строчках, ни в последних.

Важно, что если какая-то информация встречается в середине запроса, то это еще не значит, что LLM ее не заметит, просто увеличивается вероятность невнимательности в этом месте. Например, ChatGPT заметил жалобы на баги в приложении, хотя такие отзывы встречаются только в середине. А также он не заметил жалобы на время приготовления блюда, хотя такие отзывы есть и в начале, и в конце.

Таким образом, данный пример иллюстрирует актуальность проблемы с серединой контекста в LLM, но подчеркивает, что модель может быть невнимательна и к другим частям запроса.

Надежный подход к решению

Чтобы решить проблему невнимательности, я предлагаю такой подход:

  1. Получение эмбеддингов. Переведем все отзывы в вектора - эмбеддинги.

  2. Кластеризация эмбеддингов. Разобьем наши отзывы на смысловые кластеры.

  3. Выделение темы из кластеров. С помощью ChatGPT опишем каждый кластер.

  4. Объединение тем. Получим финальный список тем по всем кластерам без повторов.

  5. Подсчет статистики. Определим количество отзывов для каждой категории.

Получение эмбеддингов

Эмбеддинг - это векторное представление текста. С помощью специальной модели мы преобразуем строку в численный вектор, то есть массив из тысяч чисел, который обладает полезными свойствами. Например, близкие по смыслу предложения будут иметь близкие по расстоянию эмбеддинги.

Мы должны для каждого из наших 4,000 отзывов получить свой эмбеддинг. Для этого я буду использовать API OpenAI и их модель text-embedding-3-large. Вы можете выбрать любую другую модель, в том числе и open source, но обработка всех отзывов самой мощной доступной в API моделью стоила всего 1,3 рубля.

Визуализация эмбеддингов

Когда у нас есть эмбеддинги для каждого из отзывов, мы сначала понизим их размерность, чтобы посмотреть на них в 2D. Для этого используем алгоритм t-SNE. В результате получится такая картинка:

Визуализация всех наших отзывов в 2D с помощью эмбеддингов
Визуализация всех наших отзывов в 2D с помощью эмбеддингов

Тут каждая точка — это один отзыв. Видно, что все они разбиваются на несколько кластеров — категорий. Причем некоторые кластеры очень маленькие (самый верхний, по центру). Вероятно, в прошлом подходе ChatGPT как раз не заметил такие маленькие категории.

Кластеризация эмбеддингов

Здесь самое сложное — выбрать количество кластеров, на которое будем разбивать отзывы. Глядя на картинку, можно увидеть около 15 выделяющихся кластеров, но для надежности давайте возьмем побольше. Например, выделим 25 кластеров. В итоге мы все равно сможем склеить повторяющиеся в один. Для кластеризация воспользуемся классическим алгоритмом K-means:

Все наши отзывы кластеризованы с помощью K-means
Все наши отзывы кластеризованы с помощью K-means

Теперь каждый отзыв принадлежит к одному кластеру. Мы пока не знаем, чем объединены все отзывы внутри кластера, но т.к. используются текстовые эмбеддинги, мы можем предполагать, что все отзывы в кластере будут иметь какую-то общую тему.

Выделение темы из кластеров

Для каждого кластера мы возьмем список отзывов, которые к нему принадлежат, и попросим ChatGPT выделить 1 тему, которой объединены все отзывы данного сегмента:

Ответ от ChatGPT

Cluster 0:
Все предоставленные отзывы пользователей касаются одной общей темы: курьеры не могут найти адрес, несмотря на подробные инструкции, что приводит к множественным звонкам и неудобствам для клиентов.

Проблемы, которые упоминают клиенты:

  1. Курьеры не следуют инструкциям - клиенты пишут подробные комментарии с указаниями, но курьеры их игнорируют или не читают.

  2. Курьеры теряются - даже с точными координатами и инструкциями курьеры не могут найти нужное место.

  3. Множество звонков - курьеры звонят несколько раз, чтобы уточнить путь, что вызывает неудобства для клиентов.

  4. Задержки в доставке - из-за потерь времени на поиски заказа, доставка часто задерживается.

  5. Приложение/навигация - кажется, что навигация в приложении или использование GPS курьерами неэффективно.

  6. Обучение курьеров - клиенты выражают недовольство уровнем профессионализма курьеров и недостаточностью их навыков по ориентации на местности.

Эти проблемы повторяются в каждом отзыве, что приводит к негативному опыту пользователей и снижению уровня удовлетворенности клиентами.

Cluster 1:
Тема, про которую писали пользователи, очевидна: долгое время приготовления и доставки заказов. Клиенты массово жалуются на то, что приготовление еды в ресторанах и кафе занимает слишком много времени, и это касается как простых, так и более сложных блюд. Также упоминались задержки в доставке, из-за чего еда приходит холодной или растаявшей. Пользователи выражают недовольство тем, что приходится ждать от 40 минут до двух часов и более, что значительно превышает обещанное время доставки, указанное в приложении.

Cluster 2:
Тема, про которую писали пользователи в своих отзывах, связана с проблемой транспортировки и сохранения температурных условий продуктов. Основные жалобы касаются того, что замороженные продукты, такие как мороженое, ягоды и мясо, поступают к клиентам в растаявшем и несвежем состоянии.

Клиенты испытывают недовольство из-за следующих моментов:

  • Частые случаи растаявшего мороженого и других замороженных продуктов.

  • Продукты приходят помятыми или в неудовлетворительном состоянии.

  • Долгое время доставки, что приводит к порче продуктов.

  • Низкое качество упаковки и транспортировки, что не обеспечивает нужные условия хранения продуктов.

Общая проблема заключается в несоблюдении температурных стандартов и недостаточной скорости доставки, что в итоге портит продукты и разочаровывает клиентов.

Cluster 3:
Тема, объединяющая все ответы в форме опроса, заключается в недоступности товаров, которые показываются как доступные в приложении. Клиенты выражают недовольство тем, что они могут выбрать и оплатить продукты или блюда, которые затем оказываются недоступными. Основные жалобы сосредоточены на необходимости указывать отсутствие товара заранее и обеспечивать обновление наличия товаров в реальном времени, чтобы избежать разочарования и потери времени.

Cluster 4:
Из предоставленных ответов опроса клиентов компании по доставке еды и продуктов можно выделить две основные темы:

  1. Недоступность товаров после оформления заказа:

    • Клиенты неоднократно жалуются, что после длительного времени, потраченного на выбор товаров и их оплату, оказывается, что многих товаров нет в наличии. Это вызывает разочарование и неудобство, так как в итоге они не получают то, что заказывали.

  2. Проблемы с промокодами:

    • Несколько клиентов упомянули, что промокоды не срабатывали, что также вызывало разочарование, так как они не получали обещанные скидки.

Тем не менее, основная и самая часто упоминаемая тема – это "Недоступность товаров после оформления заказа". Большинство комментариев клиентов сфокусированы именно на этом, указывая на значительное неудобство и разочарование из-за отсутствия товаров, которые были добавлены в корзину и оплачены.

Cluster 5:
Исходя из всех предоставленных отзывов, наиболее часто упоминаемой темой является проблема с неправильной степенью прожарки мяса (в том числе стейков и бургеров) в доставленных заказах. Клиенты жалуются на то, что получают мясо с неправильно указанной прожаркой, что существенно влияет на их опыт и удовлетворённость услугой.

Cluster 6:
Исходя из предоставленных комментариев, можно сделать вывод, что основная тема, про которую писали пользователи, связана с несоответствием заказов их пожеланиям и инструкциям. Вот основные аспекты:

  1. Несоблюдение просьб о исключении или добавлении ингредиентов.

  2. Плохое качество доставки: товары приходят в непрезентабельном виде (например, томаты как пюре, излишне перчёное или солёное блюдо, слипшаяся курага).

  3. Отсутствие необходимых аксессуаров для потребления (например, палочек к суши, трубочек к смузи, салфеток).

Проблема сводится к систематическому игнорированию или неисправлению индивидуальных пожеланий клиентов.

Cluster 7:
На основе предоставленных отзывов клиентов, можно выделить главную тему: курьеры регулярно игнорируют инструкции, оставленные пользователями в приложении, и предпочитают звонить клиентам, создавая неудобства и дополнительные хлопоты. Клиенты явно недовольны, что несмотря на предоставленные ими подробные инструкции для доставки, курьеры либо не читают их вообще, либо не следуют им должным образом.

Cluster 8:
Основной темой всех представленных отзывов является несоответствие заказанных блюд пожеланиям клиентов и игнорирование индивидуальных предпочтений и ограничений. Клиенты жалуются на то, что их специальные запросы, такие как исключение или добавление определенных ингредиентов, не соблюдаются. Это включает случаи, когда люди получают блюда с ингредиентами, на которые у них аллергия, или когда блюда приходят с запахом и вкусом, которые они не переносят. Также частыми являются жалобы на обратную связь и отсутствие действий со стороны ресторана или курьера по исправлению ошибок.

Cluster 9:
Тема, о которой писали пользователи в комментариях, связана с задержкой и неточностью времени доставки. Клиенты массово жалуются на то, что фактическое время доставки значительно превышает обещанное, что вызывает неудобства и негативные эмоции.

Cluster 10:
На основе предоставленных отзывов клиентов, основная тема, о которой пишут пользователи, это отсутствие столовых приборов и салфеток в заказах. Клиенты неоднократно упоминают, что при доставке еды и продуктов курьеры забывают класть ложки, вилки, ножи, палочки для суши, салфетки и даже соломинки для напитков. Это вызывает у них разочарование, неудобство и негативное впечатление от сервиса компании.

Cluster 11:
По предоставленным комментариям можно выделить две основные темы, которые волнуют пользователей:

  1. Проблемы с производительностью и стабильностью мобильного приложения:

    • Приложение часто вылетает и зависает.

    • Телефоны пользователей перегреваются при использовании приложения.

    • Приложение работает медленно, грузится долго.

    • Промокоды часто не работают.

  2. Несоответствие ассортимента и доступности товаров:

    • Товары, находящиеся в корзине, исчезают, или интернет-магазин сообщает, что их нет в наличии.

    • Неактуальная информация о доступности товаров в приложении.

    • Заказанные продукты или блюда часто недоступны, несмотря на их отображение в приложении.

На основе анализа комментариев можно сделать вывод, что пользователи жалуются на две основные проблемы: низкую производительность и частые сбои приложения, а также проблемы с актуальностью ассортимента товаров.

Cluster 12:
На основании данных комментариев можно очевидно выделить одну главную тему жалоб клиентов. Пользователи неоднократно упоминают о проблемах с курьерами, которые не говорят на русском языке. Это вызывает значительные трудности в коммуникации, затрудняет объяснение деталей заказа и местоположения доставки, что приводит к общей неудовлетворённости сервисом.

Основная тема:

Языковой барьер между клиентами и курьерами.

Ключевые моменты:

  1. Курьеры не говорят по-русски: Основной источник дискомфорта заключается в том, что курьеры не владеют русским языком, что затрудняет процесс коммуникации.

  2. Трудности в объяснении адреса и деталей заказа: Из-за языкового барьера клиенты испытывают сложности в том, чтобы объяснить курьерам, куда доставить заказ или как найти адрес.

  3. Неудобства и стресс: Клиенты тратят дополнительное время и нервы на то, чтобы разобраться с курьерами, что негативно сказывается на общем впечатлении от сервиса.

  4. Призыв к обучению курьеров: Многие пользователи рекомендуют компании обучить курьеров базовому русскому языку для улучшения качества обслуживания.

Эти жалобы чётко указывают на необходимость предпринятия мер по улучшению языковых навыков курьеров для повышения уровня удовлетворённости клиентов.

Cluster 13:
Тема, о которой писали пользователи в своих отзывах, — "некорректное отображение наличия продуктов в мобильном приложении компании". Пользователи выражали недовольство тем, что многие из заказанных через приложение товаров оказываются отсутствующими только после оформления и оплаты заказа. Это вызывает разочарование и неудобство, так как они тратят много времени на выбор продуктов, а потом вынуждены вносить изменения в свои планы.

Cluster 14:
На основании предоставленных отзывов можно сделать вывод, что основной темой комментариев клиентов является длительное ожидание доставки по сравнению с обещанным временем. Большинство клиентов выражают недовольство тем, что заказы привозятся значительно позже, чем указано в приложении или на сайте. Эта постоянная задержка доставок вызывает сильное разочарование и недовольство среди пользователей сервиса.

Cluster 15:
Из анализа предоставленных комментариев можно выделить основную тему, которую обсуждали пользователи: удобство использования приложения и качество доставки. В большинстве отзывов упоминается удобство приложения, быстрая и своевременная доставка, свежесть продуктов и вежливость курьеров. Некоторые пользователи также подчеркивают, что приложение помогает экономить время и силы, особенно для семей с детьми. Несколько отзывов упоминают проблемы с курьерами, которые не всегда могут найти адрес или звонят пользователям, несмотря на предоставленные инструкции.

Основную тему можно сформулировать следующим образом:
"Пользователи положительно оценивают удобство и эффективность использования приложения для доставки еды и продуктов, отмечая высокое качество сервиса, но также иногда высказывают замечания по поводу работы курьеров."

Cluster 16:
Тема большинства отзывов клиентов касается ошибок при сборке заказов, связанных с пищевыми ограничениями и предпочтениями. Пользователи неоднократно упоминают, что получили продукты или блюда, которые не соответствовали их заказам, несмотря на указания об отсутствии определенных ингредиентов (например, глютен, лактоза, орехи, сахар и т.д.). Эти ошибки могут не только разочаровывать клиентов, но и представлять серьезную угрозу для здоровья, особенно при наличии аллергий и непереносимостей.

Cluster 17:
Тема, которая явно прослеживается в отзывах клиентов, заключается в неудовлетворительном качестве доставки продуктов. Пользователи часто жалуются на повреждение товаров во время доставки – размятые и испорченные фрукты, ягоды, овощи, молочные продукты и выпечку. Нарекания касаются также неправильного хранения и транспортировки, небрежного обращения курьеров и задержек в доставке. Эти проблемы приводят к тому, что продукты приходят в непригодном или неудовлетворительном состоянии, что вызывает сильное недовольство и разочарование клиентов.

Cluster 18:
Все ответы из формы опроса клиентов компании по доставке еды и продуктов из магазинов и ресторанов сосредоточены на одной общей теме: неудовлетворительное время доставки. Пользователи жалуются на значительные задержки доставки, иногда превышающие обещанные сроки в два и более раз, что приводит к тому, что еда и продукты приезжают холодными, испорченными или в непригодном для употребления состоянии. Эти задержки портят клиентам вечер, планы, праздники и настроение в целом.

Cluster 19:
Тема, которой посвящены все комментарии, заключается в следующем:

Независимо от подробных указаний и инструкций, которые клиенты оставляют в приложении, курьеры всё равно звонят и запрашивают адрес или другие детали, что вызывает неудобства и раздражение у клиентов.

Пользователи системы доставки еды и продуктов часто выражают недовольство тем, что их подробные комментарии, включающие точные указания, коды домофона и другие ориентиры, игнорируются курьерами. Курьеры не используют предоставленные данные, что приводит к множественным звонкам и необходимости дополнительного объяснения со стороны клиента. Это создаёт ощущение, что инструкции не читаются или не учитываются, делая процесс доставки менее удобным и вызывая разочарование.

Cluster 20:
Тема, о которой писали пользователи, заключается в завышенных ценах на продукты питания и товары в приложении компании по доставке еды и продуктов. Клиенты недовольны тем, что стоимость товаров через приложение значительно выше, чем в обычных магазинах, супермаркетах и на рынках. Множество отзывов подчеркивает, что за такие цены проще и выгоднее сходить в магазин самостоятельно.

Cluster 21:
На основе всех предоставленных комментариев можно сделать вывод, что основная тема, про которую писали пользователи, касается высоких цен на доставляемые продукты и блюда через мобильное приложение компании. Пользователи жалуются на значительную разницу в стоимости между доставкой через приложение и покупками в ресторанах или магазинах напрямую, что вызывает у них недовольство и отторжение. Высокие цены являются главным фактором, мешающим клиентам пользоваться услугами доставки регулярно.

Cluster 22:
Тематика всех ответов пользователей вращается вокруг проблемы задержки доставки. Большинство клиентов выражают недовольство по поводу долгого времени ожидания своих заказов, которое часто значительно превышает заявленное в приложении время доставки. Они также упоминают сложности курьеров с нахождением адресов и обманчивые обещания относительно времени прибытия заказа.

Ключевые моменты:

  1. Постоянные и значительные задержки в доставке.

  2. Несовпадение заявленного времени доставки с реальным.

  3. Недовольство тем, что курьеры не могут найти адрес.

  4. Частые опоздания, вызывающие неудобство и разочарование клиентов.

Все комментарии клиентов указывают на необходимость улучшения точности и скорости доставки, а также повышения общего уровня сервиса.

Cluster 23:

Основная тема отзывов: Долгое время ожидания доставки. Многие клиенты компании по доставке еды и продуктов выражают недовольство длительным временем ожидания заказов. Вот ключевые моменты, повторяющиеся в отзывах:

  1. Время доставки превышает ожидания:

    • Заказы, которые должны были прибыть в течение 20-30 минут, доставлялись через час и более.

    • Некоторые пользователи ожидали более двух часов.

  2. Качество еды ухудшалось из-за долгой доставки:

    • Жаловались на холодную или остывшую еду.

    • Еда теряла вкус и аппетитный вид из-за длительного времени в пути.

  3. Проблемы с приготовлением заказов в ресторанах:

    • Многие клиенты отметили, что рестораны готовят заказы дольше обещанного времени.

    • Даже простые блюда, такие как салаты, бургеры или омлеты, готовились час и более.

  4. Негативное влияние на общее впечатление:

    • Клиенты разочарованы сервисом и многие выражают намерение не пользоваться услугами компании в будущем.

    • Длительное ожидание портит настроение и вызывает неудобства, особенно когда еда нужна к определенному времени, например, к ужину или обеду.

  5. Низкий уровень обслуживания:

    • Некоторых клиентов не уведомляли о задержках.

    • Проблемы с курьерами и навигацией, приводящие к дополнительным задержкам.

Таким образом, основная тема отзывов клиентов компании — долгое время ожидания доставки, что приводит к ухудшению качества еды и негативному впечатлению от сервиса.

Cluster 24:
На основе предоставленных отзывов можно сделать вывод, что основной темой комментариев клиентов является недостаток столовых приборов и салфеток в доставленных заказах. Клиенты постоянно жалуются на то, что не получают необходимые инструменты для еды, такие как ложки, вилки, палочки для суши и салфетки. Это вызывает у них неудобства и портит впечатление от сервиса.

В итоге мы получили краткое описание каждого из 25 кластеров. Осталось только удалить повторы.

Объединение тем

Можно попросить ChatGPT оставить только уникальные темы из списка выше, а можно сделать это вручную — список получился небольшой. Вот что у меня вышло после удаления повторяющихся тем:

Итоговый список категорий отзывов

  1. Курьеры не могут найти адрес.

  2. Курьеры звонят по телефону.

  3. Долгое приготовление еды.

  4. Долгая доставка.

  5. Замороженные продукты приезжаю растаявшими.

  6. Недоступны товары, которые отображаются доступными в приложении.

  7. Промокоды не срабатывали.

  8. Неправильная прожарка мяса.

  9. Несоблюдение просьб о исключении или добавлении ингредиентов.

  10. Отсутствие необходимых столовых приборов.

  11. Курьеры игнорируют описанные инструкции.

  12. Фактическое время доставки значительно превышает обещанное.

  13. Проблемы с производительностью и стабильностью мобильного приложения.

  14. Курьеры не говорят на русском языке.

  15. Положительные отзывы о приложении и качестве доставки.

  16. Завышенные цены в сравнении с покупками напрямую.

  17. Качество еды ухудшалось из-за долгой доставки - еда потеряла вкус или остыла.

  18. Продукты приходят помятыми или в неудовлетворительном состоянии.

Видно, что тут уже исправлены все ошибки, которые встречались в первом подходе. Здесь упоминаются и положительные отзывы, и проблемы с промокодами, и со вкусом еды, а также время приготовления выделено отдельно.

Таким образом, мы смогли выделить 18 категорий, на которые разбиваются все отзывы. Осталось только посчитать популярность каждой из тем.

Подсчет статистики

Благодаря наличию кластеров, мы уже можем довольно точно понять, сколько именно отзывов принадлежит к каждой категории. Достаточно просто сложить размеры всех кластеров, которые отвечают за данный сегмент.

Но можно пойти дальше, и попросить ChatGPT определить для каждого из отзывов одну из 18 категорий, к которой он относится. Это позволит получить максимально точную статистику.

Для экономии времени и денег, мы можем подавать в один запрос в API сразу по 50 отзывов, и просить классифицировать каждый. Также мы попросим отвечать в формате JSON, чтобы было удобно обрабатывать ответ.

Здесь можно увидеть результат классификации от ChatGPT — для каждого отзыва определена его категория. А тут весь код для этого подхода — от генерации эмбеддингов до классификации каждого отзыва.

Итог

В качестве результата, мы можем показать руководству компании такую таблицу:

Тема отзыва

Количество отзывов

Фактическое время доставки значительно превышает обещанное.

534

Недоступны товары, которые отображаются доступными в приложении.

403

...

...

Положительные отзывы о приложении и качестве доставки.

92

Замороженные продукты приезжают растаявшими.

84

...

...

Неправильная прожарка мяса

34

Промокоды не срабатывали.

23

Здесь сразу видно, какие проблемы являются приоритетными, а какие встречаются нечасто. Но мы честно смогли отобразить даже самые редкие отзывы, например, промокоды не сработали только у 23/4,000 респондентов. Однако это не значит, что мы можем просто выкинуть эту категорию, как это было в первом подходе к решению. Даже редкая проблема может быть критичной, и менеджер сам примет решение, нужно ли обращать на нее внимание.

Другие подходы к решению

Вы можете сказать, что введение эмбеддингов и кластеризация — это избыточное усложнение задачи. И это отчасти правда, давайте кратко посмотрим на другие способы решить исходную проблему:

  1. Случайно перемешать датасет несколько раз. Так мы можем попытаться побороть проблему "середины контекста". После каждой случайной перестановки отзывов мы будем просить у ChatGPT список тем, на которые бьются ответы, а затем попробуем объединить все списки. Это может сработать, но нам придется отправлять в API весь датасет несколько раз, что увеличит стоимость анализа. Также сложно заранее понять, сколько именно раз нужно повторить эту процедуру. В итоге, надежность не гарантирована, мы все еще можем упустить редкие категории.

  2. Разбить датасет случайно на 25 одинаковых кусочков, и попросить темы для каждого из них у ChatGPT. Тут мы вместо умных кластеров подаем просто случайные куски датасета. Это может сработать, и это даже не потребует лишних затрат денег на вызовы API, но мы все еще рискуем потерять какие-то редкие категории. А в случае с кластерами поверх эмбеддингов, мы скорее всего увидим отдельный кластер даже для маленьких сегментов и не упустим их.

Вывод

Мы увидели, что у ChatGPT есть свои ограничения, например, проблема "середины контекста". Узнали, как обойти ее, используя эмбеддинги и кластеризацию. Посмотрели на пример решения задачи анализа отзывов на "реальных" данных.

В итоге, мы поняли, что LLM являются мощным и полезным инструментом в такого рода задачах, но нужно учитывать их слабые места, а не слепо доверять ответу модели.

Если вам интересны новости из мира LLM, а также другие примеры их использования в работе и личных целях, то подписывайтесь на мой канал Никита про LLM — пишу только о главном, без инфошума.

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  • 30.07.26 00:04 Ahmed

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  • 04.08.26 11:05 Kisnoles

    Excellent analysis, thank you. I was particularly struck by how rigidly the skill sets the order: data processing and form come first, with color coming last. This really cures the habit of "first a pretty palette, then we'll figure it out." A palette validator using OKLCH + color blindness + WCAG is something most chart generators lack. And regarding the boundaries of competence, it's very clear. Where there's a self-checking loop (color), you delegate freely. Where there's a heuristic (form, data interpretation), you remain the final filter. This is a universal principle, not just for /dataviz. By the way, when you look at trading dashboards (including those of decent platforms like ExpertOption), it's immediately clear who thought about readability and who just threw in rainbow lines. Tools like this skill could greatly improve the quality of analytics. Thanks again for the detailed analysis – saved.

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  • 23.08.26 20:02 leslieyee

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  • 01.09.26 11:16 lisawerth897

    My Experience With Cryptocurrency — CAPITAL CRYPTO RECOVER I lost over $82,000 in Bitcoin after falling victim to a fraudulent online investment scheme. After realizing I had been scammed, I spent considerable time researching possible ways to recover my funds. During my research, I came across CAPITAL CRYPTO RECOVER and decided to contact them after reading their reported success record and encouraging client positive reviews and testimonials. Their team guided me through the recovery process, and I was grateful to successfully recover my lost cryptocurrency. The experience was challenging, but I appreciated the assistance and support I received throughout the process. I’m sharing my experience in the hope that it may encourage other victims to carefully research their options and verify any recovery service before proceeding. I will forever be thankful to you CAPITAL CRYPTO RECOVER 📧 [email protected] 🌐 Website: recovercapital.wixsite.com/capital-crypto-rec-1 📧 [email protected] 📞 Call/WhatsApp: +1 (336) 390-6684

  • 01.09.26 11:16 lisawerth897

    My Experience With Cryptocurrency — CAPITAL CRYPTO RECOVER I lost over $82,000 in Bitcoin after falling victim to a fraudulent online investment scheme. After realizing I had been scammed, I spent considerable time researching possible ways to recover my funds. During my research, I came across CAPITAL CRYPTO RECOVER and decided to contact them after reading their reported success record and encouraging client positive reviews and testimonials. Their team guided me through the recovery process, and I was grateful to successfully recover my lost cryptocurrency. The experience was challenging, but I appreciated the assistance and support I received throughout the process. I’m sharing my experience in the hope that it may encourage other victims to carefully research their options and verify any recovery service before proceeding. I will forever be thankful to you CAPITAL CRYPTO RECOVER 📧 [email protected] 🌐 Website: recovercapital.wixsite.com/capital-crypto-rec-1 📧 [email protected] 📞 Call/WhatsApp: +1 (336) 390-6684

  • 01.09.26 17:34 Garry42

    Really crazy world. These fraudsters go at any length to steal your hard earned funds. I have been a victim of a bitcoin scam about 7 months back. A Con artist gained access to my cashapp account through a phishing scam. They stole $409,000. I was really devastated. I did everything to get back my funds by contacting the FBI but they claimed there was nothing they could do. A friend told me about a recovery expert. He helps fight against various phishing and investment scams and they were able to help trace and recover my funds even though it took over 2 days. you can reach out to him through recoverydarek@gmail. com . I can guarantee his services are still active.

  • 01.09.26 17:34 Garry42

    Really crazy world. These fraudsters go at any length to steal your hard earned funds. I have been a victim of a bitcoin scam about 7 months back. A Con artist gained access to my cashapp account through a phishing scam. They stole $409,000. I was really devastated. I did everything to get back my funds by contacting the FBI but they claimed there was nothing they could do. A friend told me about a recovery expert. He helps fight against various phishing and investment scams and they were able to help trace and recover my funds even though it took over 2 days. you can reach out to him through recoverydarek@gmail. com . I can guarantee his services are still active.

  • 02.09.26 03:43 kimberlyhebertt6877

    I invested in bitcoin trading After losing $78.4 USDT) linked to a romance fraud scam worth of cryptocurrency through an online investment platform and later discovered it was a scam. After extensive research for recovery options, I contacted CAPITAL CRYPTO RECOVER based on positive client reviews and recommendations. Their professional security team guided me through the recovery process using advanced technology, and I was able to recover my lost cryptocurrency successfully. I am truly grateful for their support and assistance during such a difficult experience. I will advise you to contact CAPITAL CRYPTO RECOVER helped me recover my funds. For anyone facing similar issues, Website: https://recovercapital.wixsite.com/capital-crypto-rec-1 Email: [email protected] Telegram: @Capitalcryptorecover Contact: [email protected] WhatsApp/Text Number: +1 (336) 390-6684

  • 02.09.26 03:43 kimberlyhebertt6877

    I invested in bitcoin trading After losing $78.4 USDT) linked to a romance fraud scam worth of cryptocurrency through an online investment platform and later discovered it was a scam. After extensive research for recovery options, I contacted CAPITAL CRYPTO RECOVER based on positive client reviews and recommendations. Their professional security team guided me through the recovery process using advanced technology, and I was able to recover my lost cryptocurrency successfully. I am truly grateful for their support and assistance during such a difficult experience. I will advise you to contact CAPITAL CRYPTO RECOVER helped me recover my funds. For anyone facing similar issues, Website: https://recovercapital.wixsite.com/capital-crypto-rec-1 Email: [email protected] Telegram: @Capitalcryptorecover Contact: [email protected] WhatsApp/Text Number: +1 (336) 390-6684

  • 04.09.26 21:51 Kovengray

    Recovering your lost investment funds as the case might be, is not what you can do alone, you’d require the service of a trained recovery specialist. A recovery specialist is a person or a group of people who are well equipped to work around the brokerage network. They have vast knowledge about the whole network and have the right software and private keys to follow any transaction. I was ripped off trading online to an investment broker, good thing I got every penny back through the help of Gavin ray he’s a genius Contact : Gavinray78 at gmail com or WhatsApp +1 352 322 2096 It is also important to be patient and really calm during the process.

  • 05.09.26 21:38 [email protected]

    I invested 45,000  Euro, and later aggreviated to 198,000 Euro.  I requested  to place ‎Withdrawal of my funds to be paid to my Bank account. But nothing happened I was subjected to pay more fee until I can get my funds on my account, i got in touch with Theodore ryan here on this platform who had helped a lot of people, I followed all instructions and he legally got back my withheld funds, I got threatened by the company that if I don’t pay they will get my account frozen, all thanks to Theodore ryan and I highly recommend him to anyone dealing with an unregulated broker company… contact him on his Gmail - theodoreryan318@  gmail .  com

  • 09.09.26 21:31 lisawerth897

    My Experience With Cryptocurrency — CAPITAL CRYPTO RECOVER I lost over $82,000 in Bitcoin after falling victim to a fraudulent online investment scheme. After realizing I had been scammed, I spent considerable time researching possible ways to recover my funds. During my research, I came across CAPITAL CRYPTO RECOVER and decided to contact them after reading their reported success record and encouraging client positive reviews and testimonials. Their team guided me through the recovery process, and I was grateful to successfully recover my lost cryptocurrency. The experience was challenging, but I appreciated the assistance and support I received throughout the process. I’m sharing my experience in the hope that it may encourage other victims to carefully research their options and verify any recovery service before proceeding. I will forever be thankful to you CAPITAL CRYPTO RECOVER 📧 [email protected] 🌐 Website: recovercapital.wixsite.com/capital-crypto-rec-1 📧 [email protected] 📞 Call/WhatsApp: +1 (336) 390-6684

  • 09.09.26 21:31 lisawerth897

    My Experience With Cryptocurrency — CAPITAL CRYPTO RECOVER I lost over $82,000 in Bitcoin after falling victim to a fraudulent online investment scheme. After realizing I had been scammed, I spent considerable time researching possible ways to recover my funds. During my research, I came across CAPITAL CRYPTO RECOVER and decided to contact them after reading their reported success record and encouraging client positive reviews and testimonials. Their team guided me through the recovery process, and I was grateful to successfully recover my lost cryptocurrency. The experience was challenging, but I appreciated the assistance and support I received throughout the process. I’m sharing my experience in the hope that it may encourage other victims to carefully research their options and verify any recovery service before proceeding. I will forever be thankful to you CAPITAL CRYPTO RECOVER 📧 [email protected] 🌐 Website: recovercapital.wixsite.com/capital-crypto-rec-1 📧 [email protected] 📞 Call/WhatsApp: +1 (336) 390-6684

  • 09.09.26 23:22 Fraddy Pual

    Hearing that these individuals are focusing on other people makes me very sad. I had a similar situation with them and lost a lot of money, but after learning about (Cruxcipherteam @ proton DoT me), whataqq:+168160-15021, telegram: @Cruxcipherteam I was able to get my money back. It's critical that we all be watchful and keep reporting these occurrences.

  • 11.09.26 03:23 kimberlyhebertt6877

    I invested in bitcoin trading After losing $78.4 USDT) linked to a romance fraud scam worth of cryptocurrency through an online investment platform and later discovered it was a scam. After extensive research for recovery options, I contacted CAPITAL CRYPTO RECOVER based on positive client reviews and recommendations. Their professional security team guided me through the recovery process using advanced technology, and I was able to recover my lost cryptocurrency successfully. I am truly grateful for their support and assistance during such a difficult experience. I will advise you to contact CAPITAL CRYPTO RECOVER helped me recover my funds. For anyone facing similar issues, Website: https://recovercapital.wixsite.com/capital-crypto-rec-1 Email: [email protected] Telegram: @Capitalcryptorecover Contact: [email protected] WhatsApp/Text Number: +1 (336) 390-6684

  • 11.09.26 03:23 kimberlyhebertt6877

    I invested in bitcoin trading After losing $78.4 USDT) linked to a romance fraud scam worth of cryptocurrency through an online investment platform and later discovered it was a scam. After extensive research for recovery options, I contacted CAPITAL CRYPTO RECOVER based on positive client reviews and recommendations. Their professional security team guided me through the recovery process using advanced technology, and I was able to recover my lost cryptocurrency successfully. I am truly grateful for their support and assistance during such a difficult experience. I will advise you to contact CAPITAL CRYPTO RECOVER helped me recover my funds. For anyone facing similar issues, Website: https://recovercapital.wixsite.com/capital-crypto-rec-1 Email: [email protected] Telegram: @Capitalcryptorecover Contact: [email protected] WhatsApp/Text Number: +1 (336) 390-6684

  • 15.09.26 03:35 elioduncan

    I fell victim to a freelance web development contract scam that ultimately cost me CAD 4,000. It all started when I came across a job posting on Indeed Canada, a popular online job portal. The position seemed perfect: a freelance web developer role for an established company looking for someone to design and build a fully functional e-commerce website. The job promised a high payment of CAD 20,000 upon successful completion, which sounded like a great opportunity for me to gain experience and earn decent pay.The employer, who introduced himself as a project manager from a "well-known" tech company, was very persuasive and professional in our initial communication. He explained that the project involved developing a user-friendly, responsive online store for their client and that they had a strict timeline to meet. He assured me that the payment would be made promptly after completing the tasks. However, before starting the work, he told me that I would need to pay an upfront fee of CAD 4,000 to cover certain software tools and licensing fees required for the project. This was supposedly a part of their company policy for freelance contractors, ensuring access to their premium resources. The idea of working on a professional project, coupled with the promise of a substantial payout, convinced me to pay the upfront fee.As soon as I made the payment, the project manager became increasingly difficult to reach. He initially responded to my emails and provided some vague instructions on what the project would entail, but as time went on, communication slowed to a complete halt. I never received the required tools or any proper project details. My emails went unanswered, and any attempts to contact the company were met with silence. After waiting for weeks, I realized that I had been scammed.Desperate to recover my money, I turned to TechY Force Cyber Retrieval, a service that specializes in helping victims of online scams. They helped me track the payment and took legal steps to pursue the fraudsters. Through their guidance, I was able to recover the full CAD 4,000. TechY Force Cyber Retrieval worked with my bank to reverse the transaction and liaised with the authorities to trace the scammer's details.This was a hard lesson, and I now know to be highly cautious about online job offers that require upfront payments. It is crucial to research companies thoroughly and avoid any job that seems too good to be true, especially when it involves paying money upfront. WhatsApp https://wa.link/2x6ktp Mail. [email protected]

  • 15.09.26 15:45 lydiassmith567

    HIRE A HACKER YOUR STOLEN CRYPTO RECOVERY / BTC / USDT / ETH WITH THE HELP OF CAPITAL CRYPTO RECOVER. I want to share my experience publicly regarding cryptocurrency wallet recovery, I highly recommend you to contact CAPITAL CRYPTO RECOVER, a professional private investigator in the Bitcoin world. They have a certified expert security team specializing in Bitcoin Recovery Services and have helped many people worldwide recover their lost funds. My wife and I were defrauded by an online manipulator posing as an experienced crypto investment professional. We lost $9.2 Million Stolen BTC in cryptocurrency and were left feeling homeless. After spending hours searching for a reliable crypto recovery service, I discovered CAPITAL CRYPTO RECOVER online. By patiently explaining my situation to their team, I was able to recover all my funds. Remarkably, my money was returned to my wallet in less than 24 hours. I am extremely grateful to CAPITAL CRYPTO RECOVER for their excellent assistance—they truly were a godsend in my difficult situation. If you have fallen victim to a cryptocurrency scam, you can reach CAPITAL CRYPTO RECOVER through the following channels Email: [email protected] OR Call/WhatsApp: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.09.26 15:45 lydiassmith567

    HIRE A HACKER YOUR STOLEN CRYPTO RECOVERY / BTC / USDT / ETH WITH THE HELP OF CAPITAL CRYPTO RECOVER. I want to share my experience publicly regarding cryptocurrency wallet recovery, I highly recommend you to contact CAPITAL CRYPTO RECOVER, a professional private investigator in the Bitcoin world. They have a certified expert security team specializing in Bitcoin Recovery Services and have helped many people worldwide recover their lost funds. My wife and I were defrauded by an online manipulator posing as an experienced crypto investment professional. We lost $9.2 Million Stolen BTC in cryptocurrency and were left feeling homeless. After spending hours searching for a reliable crypto recovery service, I discovered CAPITAL CRYPTO RECOVER online. By patiently explaining my situation to their team, I was able to recover all my funds. Remarkably, my money was returned to my wallet in less than 24 hours. I am extremely grateful to CAPITAL CRYPTO RECOVER for their excellent assistance—they truly were a godsend in my difficult situation. If you have fallen victim to a cryptocurrency scam, you can reach CAPITAL CRYPTO RECOVER through the following channels Email: [email protected] OR Call/WhatsApp: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 05.10.26 21:26 [email protected]

    I Invested 45,000  Euro, and later aggreviated to 198,000 Euro.  I requested  to place Withdrawal of my funds to be paid to my Bank account. But nothing happened I was subjected to pay more fee until I can get my funds on my account, i got in touch with Theodore ryan here on this platform who had helped a lot of people, I followed all instructions and he legally got back my withheld funds, I got threatened by the company that if I don’t pay they will get my account frozen, all thanks to Theodore ryan and I highly recommend him to anyone dealing with an unregulated broker company… contact him on his Gmail - theodoreryan318@  gmail .  com

  • 06.10.26 06:13 melissathomason573

    Professional Crypto Recovery Testimonial After losing a significant amount of cryptocurrency through a scam on Twitter, I was unsure whether my Bitcoin funds could ever be recovered. The experience was extremely stressful, particularly because I encountered several individuals and services claiming they could help recover my assets, only to discover that some were fraudulent themselves. A friend eventually referred me to CAPITAL CRYPTO RECOVER. Their team handled my case professionally, discreetly, and efficiently. With their assistance, I successfully recovered approximately $130,000 worth of USDT in just over a week. My experience taught me the importance of being extremely cautious when seeking cryptocurrency recovery services, as scammers often target victims a second time. I am grateful to CAPITAL CRYPTO RECOVER for the assistance I received and wanted to share my experience with others who may be facing a similar situation. If you’ve been compromised, don’t lose hope—and be careful of fraudsters posing as saviors. CAPITAL CRYPTO RECOVER are real professionals in crypto recovery. I am a living proof of their effectiveness, you can reach them through Phone (Call/WhatsApp): +1 (336) 390-6684 Email: [email protected] Alternate Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 06.10.26 06:13 melissathomason573

    Professional Crypto Recovery Testimonial After losing a significant amount of cryptocurrency through a scam on Twitter, I was unsure whether my Bitcoin funds could ever be recovered. The experience was extremely stressful, particularly because I encountered several individuals and services claiming they could help recover my assets, only to discover that some were fraudulent themselves. A friend eventually referred me to CAPITAL CRYPTO RECOVER. Their team handled my case professionally, discreetly, and efficiently. With their assistance, I successfully recovered approximately $130,000 worth of USDT in just over a week. My experience taught me the importance of being extremely cautious when seeking cryptocurrency recovery services, as scammers often target victims a second time. I am grateful to CAPITAL CRYPTO RECOVER for the assistance I received and wanted to share my experience with others who may be facing a similar situation. If you’ve been compromised, don’t lose hope—and be careful of fraudsters posing as saviors. CAPITAL CRYPTO RECOVER are real professionals in crypto recovery. I am a living proof of their effectiveness, you can reach them through Phone (Call/WhatsApp): +1 (336) 390-6684 Email: [email protected] Alternate Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 06.10.26 17:44 Darrell1717

    I fell victim of a scam I invested to total of 5thousand into. I know it could be risky but after I trusted this man I was dating online he lured me into investing with him. I know hard I worked of my money so I wanted every way possible to get it back. I really appreciate Blockrecoveryexpert for successfully recovered my funds form this scammer. This is all I can say. You can reachout if you ever need help contact blockrecoveryexpert (at) gmail (dot)com

  • 11.10.26 03:04 Patricia014

    Most recovery companies will take your money again. I personally think they’re the same set of people running all of them. It’s a sad, unending cycle, and so many people fall for cloned websites. The only recovery agent I know is Agent Rottgen Raphael. I’ve visited their physical company address, and they’ll tell you if they can handle your case instead of taking upfront payment when they know they can’t help. I highly appreciate their support in recovering my money from the scammers’ wallet within 24 hours. RottgenRaphael@Gmail. com

  • 12.10.26 19:34 lydiassmith567

    HIRE A HACKER YOUR STOLEN CRYPTO RECOVERY / BTC / USDT / ETH WITH THE HELP OF CAPITAL CRYPTO RECOVER. I want to share my experience publicly regarding cryptocurrency wallet recovery, I highly recommend you to contact CAPITAL CRYPTO RECOVER, a professional private investigator in the Bitcoin world. They have a certified expert security team specializing in Bitcoin Recovery Services and have helped many people worldwide recover their lost funds. My wife and I were defrauded by an online manipulator posing as an experienced crypto investment professional. We lost $9.2 Million Stolen BTC in cryptocurrency and were left feeling homeless. After spending hours searching for a reliable crypto recovery service, I discovered CAPITAL CRYPTO RECOVER online. By patiently explaining my situation to their team, I was able to recover all my funds. Remarkably, my money was returned to my wallet in less than 24 hours. I am extremely grateful to CAPITAL CRYPTO RECOVER for their excellent assistance—they truly were a godsend in my difficult situation. If you have fallen victim to a cryptocurrency scam, you can reach CAPITAL CRYPTO RECOVER through the following channels Email: [email protected] OR Call/WhatsApp: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 12.10.26 19:34 lydiassmith567

    HIRE A HACKER YOUR STOLEN CRYPTO RECOVERY / BTC / USDT / ETH WITH THE HELP OF CAPITAL CRYPTO RECOVER. I want to share my experience publicly regarding cryptocurrency wallet recovery, I highly recommend you to contact CAPITAL CRYPTO RECOVER, a professional private investigator in the Bitcoin world. They have a certified expert security team specializing in Bitcoin Recovery Services and have helped many people worldwide recover their lost funds. My wife and I were defrauded by an online manipulator posing as an experienced crypto investment professional. We lost $9.2 Million Stolen BTC in cryptocurrency and were left feeling homeless. After spending hours searching for a reliable crypto recovery service, I discovered CAPITAL CRYPTO RECOVER online. By patiently explaining my situation to their team, I was able to recover all my funds. Remarkably, my money was returned to my wallet in less than 24 hours. I am extremely grateful to CAPITAL CRYPTO RECOVER for their excellent assistance—they truly were a godsend in my difficult situation. If you have fallen victim to a cryptocurrency scam, you can reach CAPITAL CRYPTO RECOVER through the following channels Email: [email protected] OR Call/WhatsApp: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 13.10.26 14:14 lisalisa22

    Legitimate Cryptocurrency Recovery Services: Consult ZEUS CRYPTO RECOVERY SERVICES Zeus Crypto Recovery Services supports individuals exploring options after cryptocurrency losses from fraud, unauthorised transfers, or wallet access issues. Services may include blockchain analysis, wallet tracing, and evidence gathering for investigations. Each case is reviewed. Zeus Crypto Recovery Services is a trusted company with the highest success rate among cryptocurrency recovery services in 2025/2026 and is highly recommended if you have been scammed. ZEUS CRYPTO RECOVERY SERVICES handles case such as Scammed USDT Lost BTC, Coinbase Wallet Forgotten password, ETH and coins, etc. Anything that has to do with cryptocurrency or lost digital assets, ZEUS can help you Do you Need Help? Website https://zeusrecoveryservices.com Mailbox [email protected] WhatsApp number +447798816938 Telegram https://t.me/Zeuscryptorecoveryservices

  • 13.10.26 14:14 lisalisa22

    Legitimate Cryptocurrency Recovery Services: Consult ZEUS CRYPTO RECOVERY SERVICES Zeus Crypto Recovery Services supports individuals exploring options after cryptocurrency losses from fraud, unauthorised transfers, or wallet access issues. Services may include blockchain analysis, wallet tracing, and evidence gathering for investigations. Each case is reviewed. Zeus Crypto Recovery Services is a trusted company with the highest success rate among cryptocurrency recovery services in 2025/2026 and is highly recommended if you have been scammed. ZEUS CRYPTO RECOVERY SERVICES handles case such as Scammed USDT Lost BTC, Coinbase Wallet Forgotten password, ETH and coins, etc. Anything that has to do with cryptocurrency or lost digital assets, ZEUS can help you Do you Need Help? Website https://zeusrecoveryservices.com Mailbox [email protected] WhatsApp number +447798816938 Telegram https://t.me/Zeuscryptorecoveryservices

  • 17.10.26 12:58 melissathomason573

    Professional Crypto Recovery Testimonial After losing a significant amount of cryptocurrency through a scam on Twitter, I was unsure whether my Bitcoin funds could ever be recovered. The experience was extremely stressful, particularly because I encountered several individuals and services claiming they could help recover my assets, only to discover that some were fraudulent themselves. A friend eventually referred me to CAPITAL CRYPTO RECOVER. Their team handled my case professionally, discreetly, and efficiently. With their assistance, I successfully recovered approximately $130,000 worth of USDT in just over a week. My experience taught me the importance of being extremely cautious when seeking cryptocurrency recovery services, as scammers often target victims a second time. I am grateful to CAPITAL CRYPTO RECOVER for the assistance I received and wanted to share my experience with others who may be facing a similar situation. If you’ve been compromised, don’t lose hope—and be careful of fraudsters posing as saviors. CAPITAL CRYPTO RECOVER are real professionals in crypto recovery. I am a living proof of their effectiveness, you can reach them through Phone (Call/WhatsApp): +1 (336) 390-6684 Email: [email protected] Alternate Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 17.10.26 12:58 melissathomason573

    Professional Crypto Recovery Testimonial After losing a significant amount of cryptocurrency through a scam on Twitter, I was unsure whether my Bitcoin funds could ever be recovered. The experience was extremely stressful, particularly because I encountered several individuals and services claiming they could help recover my assets, only to discover that some were fraudulent themselves. A friend eventually referred me to CAPITAL CRYPTO RECOVER. Their team handled my case professionally, discreetly, and efficiently. With their assistance, I successfully recovered approximately $130,000 worth of USDT in just over a week. My experience taught me the importance of being extremely cautious when seeking cryptocurrency recovery services, as scammers often target victims a second time. I am grateful to CAPITAL CRYPTO RECOVER for the assistance I received and wanted to share my experience with others who may be facing a similar situation. If you’ve been compromised, don’t lose hope—and be careful of fraudsters posing as saviors. CAPITAL CRYPTO RECOVER are real professionals in crypto recovery. I am a living proof of their effectiveness, you can reach them through Phone (Call/WhatsApp): +1 (336) 390-6684 Email: [email protected] Alternate Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

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