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Как анализировать тысячи отзывов с ChatGPT? Частые ошибки и пример на реальных данных

В этой статье я расскажу про свой опыт решения рабочей задачи — анализ отзывов пользователей о компании. Мы разберем возможные ошибки и посмотрим на пример кода и реальных данных. Гайд будет полезен всем, у кого нет большого опыта в анализе данных или работе с LLM через API.

  1. Постановка задачи

  2. Подготовка данных

  3. Ошибочный подход к решению

  4. Надежный подход

  5. Другие подходы

  6. Вывод

Постановка задачи

Чтобы не нарушать NDA, и компания, и все примеры в этой статье будут вымышленными. Давайте представим, что вы работаете в Яндекс.Еде — крупном сервисе-агрегаторе по доставке еды из ресторанов и продуктов из магазинов.

Компания провела опрос среди своих клиентов, где попросила в свободной форме поделиться своими впечатлениями о работе сервиса. Так мы получили тысячи отзывов, среди которых есть и жалобы, и благодарности.

Теперь наша задача превратить эти сырые данные в полезные выводы для бизнеса. Мы должны выделить список общих тем, о которых чаще всего писали клиенты. А затем упорядочить темы по популярности. В итоге бизнес узнает, что именно нужно улучшить в продукте.

Чтобы было понятнее, давайте посмотрим на конкретные примеры.

Подготовка данных

Мы сгенерируем примеры отзывов с помощью ChatGPT. Для этого мы заранее определим список тем, про которые писали люди, а затем для каждой темы получим много разных примеров отзывов. Таким образом мы сможем провалидировать наше будущее решение — действительно ли мы смогли обнаружить все темы.

Вот темы, о которых могли писать люди в опросе о работе Яндекс.Еды:

  • Жалоба на долгое время доставки.

  • Еда не такая вкусная, как в ресторане.

  • Благодарность за то, что все работает отлично.

  • Магазин забыл что-то положить в заказ.

И так далее, полный список тем ниже:

Список всех тем для отзывов

  1. Жалоба на долгое время доставки.

  2. Недовольство тем, что реальное время доставки не совпадает с обещанным.

  3. Жалуются, что часто привозят поврежденные продукты. Например, мороженое растаяло или ягоды помялись.

  4. Ругаются, что курьер не может найти клиента.

  5. Недовольство, что я описал курьеру подробно инструкцию, как меня найти, а он все равно звонит.

  6. Не сработал промокод.

  7. Благодарность за то, что все работает отлично и очень удобно.

  8. Жалоба на приложение - постоянно либо зависает, либо вылетает, либо телефон греется, и тд.

  9. Еда не такая вкусная, как в ресторане.

  10. Жалоба, что курьер не разговаривает на моем языке.

  11. Недовольство ценами. Например, на рынке можно овощи купить дешевле, или в магазине у дома дешевле пельмени, и тд.

  12. Долгое время приготовления заказа в ресторане. Напрмимер, не понимаю почему кофе нужно полчаса готовить.

  13. Приезжает неполный заказ - забыли положить вилку и ложку, или забыли салфетки и тд.

  14. Ругаются на то, что ресторан перепутал требования к заказу. Например, я просил безлактозное молоко, а добавили обычное. Или прожарка стейка не такая.

  15. Я долго выбирал продукты, а в итоге магазин написал, что определенный продукт закончился и не сможет привезти - надо сразу делать продукт недоступным для выбора.

Пример кода для генерации отзывов на заданные темы можно посмотреть здесь. Давайте посмотрим на некоторые ответы, которые получилось сгенерировать с его помощью:

  • "КУРЬЕР зачем ты мне звонишь, я же написал где меня найти!!"

  • "Зачем в приложении показывать продукты, которых нет в наличии? Потратил кучу времени на выбор, а потом половина списка оказалась недоступной. Пожалуйста, решите эту проблему."

  • "К бургеру даже салфетку не дали, неприятно."

  • "Цены на овощи завышены, на рынке вышло бы вдвое дешевле."

Всего получилось около 4,000 отзывов — полный список можно посмотреть по ссылке. Среди них есть как подробные, так и короткие. Иногда люди пишут грамотно, а иногда с опечатками и без знаков препинания. В общем, все как в жизни.

Далее мы будем использовать только сами отзывы и представим, что мы не знаем, на какие темы они разделены. Наша задача — как раз выяснить, какие категории можно выделить из ответов клиентов.

Ошибочный подход к решению

На практике я заметил, что многие переоценивают возможности ChatGPT. Так возникает желание просто отправить список со всеми отзывами в LLM и попросить сформулировать категории, на которые можно разделить ответы людей.

Формально, никакой проблемы тут нет. Согласно документации, в контекст модели влезает до 128,000 токенов:

Характеристики лучшей модели OpenAI - GPT-4o
Характеристики лучшей модели OpenAI - GPT-4o

Наш датасет размером 107,000 токенов, то есть влезает с запасом. Но попробуем попросить ChatGPT его проанализировать. Это можно сделать с помощью этого кода. Вот полученный результат:

Ответ от ChatGPT - Выделенные темы из всех отзывов

На основе предоставленных отзывов можно выделить несколько ключевых тем, связанных с услугами компании:

Проблемы с доставкой и курьерами:

  1. Длительное время доставки: многие клиенты указывают, что доставка длится гораздо дольше, чем было обещано, часто превышая 1-2 часа.

  2. Проблемы с навигацией курьеров: курьеры часто теряются, не могут найти адрес или подъезд. Часто звонят клиентам для уточнения.

  3. Холодная еда: из-за долгой доставки еда часто приезжает холодной.

  4. Систематическое опоздание: клиенты жалуются на постоянные опоздания доставки.

Качество и точность заказа:

  1. Ошибки в заказе:

    • Привозят не тот заказ.

    • Не учитывают аллергии и предпочтения (ложат нелюбимые ингредиенты или аллергенные продукты).

  2. Неполные заказы: забывают приборы, салфетки, ложки и вилки.

  3. Некачественная упаковка: продукты часто повреждены, разбиты или разломаны.

  4. Проблемы с точностью заказа: не выполняются специальные пожелания клиентов по безглютеновым продуктам, исключению ингредиентов и т.д.

Приложение и проблемы с товарами:

  1. Неправильное отображение наличия товаров: в приложении показываются товары, которых нет в наличии.

  2. Высокие цены: многие клиенты жалуются на завышенные цены на продукцию по сравнению с магазинами.

  3. Технические проблемы: приложение часто зависает, не работает корректно или тормозит.

Клиентский сервис:

  1. Отсутствие извинений и компенсаций: в случае проблем с доставкой и заказом клиенты не получают извинений или рекомендаций по компенсации.

  2. Неудовлетворенная поддержка: проблемы не всегда решаются, многие клиенты жалуются на неэффективную работу службы поддержки.

Качество продуктов:

  1. Поврежденные и непрезентабельные продукты: помятые, поврежденные, протекшие продукты, что вызывает разочарование у клиентов.

  2. Несоответствие заявленному: качество еды и продуктов не соответствует ожиданиям.

Проблемы с инструкциями для курьера:

  1. Игнорирование инструкций: Курьеры не следуют подробным инструкциям, указанным в заказе.

  2. Постоянные звонки: несмотря на написанные инструкции, курьеры продолжают звонить клиентам и спрашивать дорогу.

Здесь выявлены основные темы жалоб и проблем, с которыми сталкиваются клиенты. Этот список может быть полезен для улучшения качества обслуживания и исправления существующих проблем в процессе доставки и управления заказами.

Вывод: На самом деле, результат уже очень неплохой, большинство тем выделено корректно. Но вот категории ответов, которые ChatGPT пропустил:

  • Проблемы с промокодами.

  • Жалобы на вкус еды.

  • Положительные отзывы.

    • Обратите внимание, что в промпте я специально попросил выделять и позитив, так как для бизнеса важно понимать, что нравится клиентам. Но ChatGPT указал только на жалобы.

  • Языковой барьер с курьерами.

    • В датасете больше 100 отзывов, где клиенты жалуются на курьеров, которые не говорят на их языке. ChatGPT эту тему не заметил.

  • Долгое время приготовления блюд.

    • ChatGPT выделил проблему долгой доставки, но в клиенты часто отделяют время приготовления заказа от самой доставки, и жалуются именно на первое.

В итоге видим, что результат далек от идеального. Кратко посмотрим на причины этого:

Причины невнимательности ChatGPT

Еще год назад ученые из Стэнфорда выпустили статью, где рассказали, что LLM хуже запоминают контекст, который стоит в середине промпта. Наш датасет составлен как раз таким образом, что некоторые темы встречаются только в середине списка, и не встречаются ни в первых 1,000 строчках, ни в последних.

Важно, что если какая-то информация встречается в середине запроса, то это еще не значит, что LLM ее не заметит, просто увеличивается вероятность невнимательности в этом месте. Например, ChatGPT заметил жалобы на баги в приложении, хотя такие отзывы встречаются только в середине. А также он не заметил жалобы на время приготовления блюда, хотя такие отзывы есть и в начале, и в конце.

Таким образом, данный пример иллюстрирует актуальность проблемы с серединой контекста в LLM, но подчеркивает, что модель может быть невнимательна и к другим частям запроса.

Надежный подход к решению

Чтобы решить проблему невнимательности, я предлагаю такой подход:

  1. Получение эмбеддингов. Переведем все отзывы в вектора - эмбеддинги.

  2. Кластеризация эмбеддингов. Разобьем наши отзывы на смысловые кластеры.

  3. Выделение темы из кластеров. С помощью ChatGPT опишем каждый кластер.

  4. Объединение тем. Получим финальный список тем по всем кластерам без повторов.

  5. Подсчет статистики. Определим количество отзывов для каждой категории.

Получение эмбеддингов

Эмбеддинг - это векторное представление текста. С помощью специальной модели мы преобразуем строку в численный вектор, то есть массив из тысяч чисел, который обладает полезными свойствами. Например, близкие по смыслу предложения будут иметь близкие по расстоянию эмбеддинги.

Мы должны для каждого из наших 4,000 отзывов получить свой эмбеддинг. Для этого я буду использовать API OpenAI и их модель text-embedding-3-large. Вы можете выбрать любую другую модель, в том числе и open source, но обработка всех отзывов самой мощной доступной в API моделью стоила всего 1,3 рубля.

Визуализация эмбеддингов

Когда у нас есть эмбеддинги для каждого из отзывов, мы сначала понизим их размерность, чтобы посмотреть на них в 2D. Для этого используем алгоритм t-SNE. В результате получится такая картинка:

Визуализация всех наших отзывов в 2D с помощью эмбеддингов
Визуализация всех наших отзывов в 2D с помощью эмбеддингов

Тут каждая точка — это один отзыв. Видно, что все они разбиваются на несколько кластеров — категорий. Причем некоторые кластеры очень маленькие (самый верхний, по центру). Вероятно, в прошлом подходе ChatGPT как раз не заметил такие маленькие категории.

Кластеризация эмбеддингов

Здесь самое сложное — выбрать количество кластеров, на которое будем разбивать отзывы. Глядя на картинку, можно увидеть около 15 выделяющихся кластеров, но для надежности давайте возьмем побольше. Например, выделим 25 кластеров. В итоге мы все равно сможем склеить повторяющиеся в один. Для кластеризация воспользуемся классическим алгоритмом K-means:

Все наши отзывы кластеризованы с помощью K-means
Все наши отзывы кластеризованы с помощью K-means

Теперь каждый отзыв принадлежит к одному кластеру. Мы пока не знаем, чем объединены все отзывы внутри кластера, но т.к. используются текстовые эмбеддинги, мы можем предполагать, что все отзывы в кластере будут иметь какую-то общую тему.

Выделение темы из кластеров

Для каждого кластера мы возьмем список отзывов, которые к нему принадлежат, и попросим ChatGPT выделить 1 тему, которой объединены все отзывы данного сегмента:

Ответ от ChatGPT

Cluster 0:
Все предоставленные отзывы пользователей касаются одной общей темы: курьеры не могут найти адрес, несмотря на подробные инструкции, что приводит к множественным звонкам и неудобствам для клиентов.

Проблемы, которые упоминают клиенты:

  1. Курьеры не следуют инструкциям - клиенты пишут подробные комментарии с указаниями, но курьеры их игнорируют или не читают.

  2. Курьеры теряются - даже с точными координатами и инструкциями курьеры не могут найти нужное место.

  3. Множество звонков - курьеры звонят несколько раз, чтобы уточнить путь, что вызывает неудобства для клиентов.

  4. Задержки в доставке - из-за потерь времени на поиски заказа, доставка часто задерживается.

  5. Приложение/навигация - кажется, что навигация в приложении или использование GPS курьерами неэффективно.

  6. Обучение курьеров - клиенты выражают недовольство уровнем профессионализма курьеров и недостаточностью их навыков по ориентации на местности.

Эти проблемы повторяются в каждом отзыве, что приводит к негативному опыту пользователей и снижению уровня удовлетворенности клиентами.

Cluster 1:
Тема, про которую писали пользователи, очевидна: долгое время приготовления и доставки заказов. Клиенты массово жалуются на то, что приготовление еды в ресторанах и кафе занимает слишком много времени, и это касается как простых, так и более сложных блюд. Также упоминались задержки в доставке, из-за чего еда приходит холодной или растаявшей. Пользователи выражают недовольство тем, что приходится ждать от 40 минут до двух часов и более, что значительно превышает обещанное время доставки, указанное в приложении.

Cluster 2:
Тема, про которую писали пользователи в своих отзывах, связана с проблемой транспортировки и сохранения температурных условий продуктов. Основные жалобы касаются того, что замороженные продукты, такие как мороженое, ягоды и мясо, поступают к клиентам в растаявшем и несвежем состоянии.

Клиенты испытывают недовольство из-за следующих моментов:

  • Частые случаи растаявшего мороженого и других замороженных продуктов.

  • Продукты приходят помятыми или в неудовлетворительном состоянии.

  • Долгое время доставки, что приводит к порче продуктов.

  • Низкое качество упаковки и транспортировки, что не обеспечивает нужные условия хранения продуктов.

Общая проблема заключается в несоблюдении температурных стандартов и недостаточной скорости доставки, что в итоге портит продукты и разочаровывает клиентов.

Cluster 3:
Тема, объединяющая все ответы в форме опроса, заключается в недоступности товаров, которые показываются как доступные в приложении. Клиенты выражают недовольство тем, что они могут выбрать и оплатить продукты или блюда, которые затем оказываются недоступными. Основные жалобы сосредоточены на необходимости указывать отсутствие товара заранее и обеспечивать обновление наличия товаров в реальном времени, чтобы избежать разочарования и потери времени.

Cluster 4:
Из предоставленных ответов опроса клиентов компании по доставке еды и продуктов можно выделить две основные темы:

  1. Недоступность товаров после оформления заказа:

    • Клиенты неоднократно жалуются, что после длительного времени, потраченного на выбор товаров и их оплату, оказывается, что многих товаров нет в наличии. Это вызывает разочарование и неудобство, так как в итоге они не получают то, что заказывали.

  2. Проблемы с промокодами:

    • Несколько клиентов упомянули, что промокоды не срабатывали, что также вызывало разочарование, так как они не получали обещанные скидки.

Тем не менее, основная и самая часто упоминаемая тема – это "Недоступность товаров после оформления заказа". Большинство комментариев клиентов сфокусированы именно на этом, указывая на значительное неудобство и разочарование из-за отсутствия товаров, которые были добавлены в корзину и оплачены.

Cluster 5:
Исходя из всех предоставленных отзывов, наиболее часто упоминаемой темой является проблема с неправильной степенью прожарки мяса (в том числе стейков и бургеров) в доставленных заказах. Клиенты жалуются на то, что получают мясо с неправильно указанной прожаркой, что существенно влияет на их опыт и удовлетворённость услугой.

Cluster 6:
Исходя из предоставленных комментариев, можно сделать вывод, что основная тема, про которую писали пользователи, связана с несоответствием заказов их пожеланиям и инструкциям. Вот основные аспекты:

  1. Несоблюдение просьб о исключении или добавлении ингредиентов.

  2. Плохое качество доставки: товары приходят в непрезентабельном виде (например, томаты как пюре, излишне перчёное или солёное блюдо, слипшаяся курага).

  3. Отсутствие необходимых аксессуаров для потребления (например, палочек к суши, трубочек к смузи, салфеток).

Проблема сводится к систематическому игнорированию или неисправлению индивидуальных пожеланий клиентов.

Cluster 7:
На основе предоставленных отзывов клиентов, можно выделить главную тему: курьеры регулярно игнорируют инструкции, оставленные пользователями в приложении, и предпочитают звонить клиентам, создавая неудобства и дополнительные хлопоты. Клиенты явно недовольны, что несмотря на предоставленные ими подробные инструкции для доставки, курьеры либо не читают их вообще, либо не следуют им должным образом.

Cluster 8:
Основной темой всех представленных отзывов является несоответствие заказанных блюд пожеланиям клиентов и игнорирование индивидуальных предпочтений и ограничений. Клиенты жалуются на то, что их специальные запросы, такие как исключение или добавление определенных ингредиентов, не соблюдаются. Это включает случаи, когда люди получают блюда с ингредиентами, на которые у них аллергия, или когда блюда приходят с запахом и вкусом, которые они не переносят. Также частыми являются жалобы на обратную связь и отсутствие действий со стороны ресторана или курьера по исправлению ошибок.

Cluster 9:
Тема, о которой писали пользователи в комментариях, связана с задержкой и неточностью времени доставки. Клиенты массово жалуются на то, что фактическое время доставки значительно превышает обещанное, что вызывает неудобства и негативные эмоции.

Cluster 10:
На основе предоставленных отзывов клиентов, основная тема, о которой пишут пользователи, это отсутствие столовых приборов и салфеток в заказах. Клиенты неоднократно упоминают, что при доставке еды и продуктов курьеры забывают класть ложки, вилки, ножи, палочки для суши, салфетки и даже соломинки для напитков. Это вызывает у них разочарование, неудобство и негативное впечатление от сервиса компании.

Cluster 11:
По предоставленным комментариям можно выделить две основные темы, которые волнуют пользователей:

  1. Проблемы с производительностью и стабильностью мобильного приложения:

    • Приложение часто вылетает и зависает.

    • Телефоны пользователей перегреваются при использовании приложения.

    • Приложение работает медленно, грузится долго.

    • Промокоды часто не работают.

  2. Несоответствие ассортимента и доступности товаров:

    • Товары, находящиеся в корзине, исчезают, или интернет-магазин сообщает, что их нет в наличии.

    • Неактуальная информация о доступности товаров в приложении.

    • Заказанные продукты или блюда часто недоступны, несмотря на их отображение в приложении.

На основе анализа комментариев можно сделать вывод, что пользователи жалуются на две основные проблемы: низкую производительность и частые сбои приложения, а также проблемы с актуальностью ассортимента товаров.

Cluster 12:
На основании данных комментариев можно очевидно выделить одну главную тему жалоб клиентов. Пользователи неоднократно упоминают о проблемах с курьерами, которые не говорят на русском языке. Это вызывает значительные трудности в коммуникации, затрудняет объяснение деталей заказа и местоположения доставки, что приводит к общей неудовлетворённости сервисом.

Основная тема:

Языковой барьер между клиентами и курьерами.

Ключевые моменты:

  1. Курьеры не говорят по-русски: Основной источник дискомфорта заключается в том, что курьеры не владеют русским языком, что затрудняет процесс коммуникации.

  2. Трудности в объяснении адреса и деталей заказа: Из-за языкового барьера клиенты испытывают сложности в том, чтобы объяснить курьерам, куда доставить заказ или как найти адрес.

  3. Неудобства и стресс: Клиенты тратят дополнительное время и нервы на то, чтобы разобраться с курьерами, что негативно сказывается на общем впечатлении от сервиса.

  4. Призыв к обучению курьеров: Многие пользователи рекомендуют компании обучить курьеров базовому русскому языку для улучшения качества обслуживания.

Эти жалобы чётко указывают на необходимость предпринятия мер по улучшению языковых навыков курьеров для повышения уровня удовлетворённости клиентов.

Cluster 13:
Тема, о которой писали пользователи в своих отзывах, — "некорректное отображение наличия продуктов в мобильном приложении компании". Пользователи выражали недовольство тем, что многие из заказанных через приложение товаров оказываются отсутствующими только после оформления и оплаты заказа. Это вызывает разочарование и неудобство, так как они тратят много времени на выбор продуктов, а потом вынуждены вносить изменения в свои планы.

Cluster 14:
На основании предоставленных отзывов можно сделать вывод, что основной темой комментариев клиентов является длительное ожидание доставки по сравнению с обещанным временем. Большинство клиентов выражают недовольство тем, что заказы привозятся значительно позже, чем указано в приложении или на сайте. Эта постоянная задержка доставок вызывает сильное разочарование и недовольство среди пользователей сервиса.

Cluster 15:
Из анализа предоставленных комментариев можно выделить основную тему, которую обсуждали пользователи: удобство использования приложения и качество доставки. В большинстве отзывов упоминается удобство приложения, быстрая и своевременная доставка, свежесть продуктов и вежливость курьеров. Некоторые пользователи также подчеркивают, что приложение помогает экономить время и силы, особенно для семей с детьми. Несколько отзывов упоминают проблемы с курьерами, которые не всегда могут найти адрес или звонят пользователям, несмотря на предоставленные инструкции.

Основную тему можно сформулировать следующим образом:
"Пользователи положительно оценивают удобство и эффективность использования приложения для доставки еды и продуктов, отмечая высокое качество сервиса, но также иногда высказывают замечания по поводу работы курьеров."

Cluster 16:
Тема большинства отзывов клиентов касается ошибок при сборке заказов, связанных с пищевыми ограничениями и предпочтениями. Пользователи неоднократно упоминают, что получили продукты или блюда, которые не соответствовали их заказам, несмотря на указания об отсутствии определенных ингредиентов (например, глютен, лактоза, орехи, сахар и т.д.). Эти ошибки могут не только разочаровывать клиентов, но и представлять серьезную угрозу для здоровья, особенно при наличии аллергий и непереносимостей.

Cluster 17:
Тема, которая явно прослеживается в отзывах клиентов, заключается в неудовлетворительном качестве доставки продуктов. Пользователи часто жалуются на повреждение товаров во время доставки – размятые и испорченные фрукты, ягоды, овощи, молочные продукты и выпечку. Нарекания касаются также неправильного хранения и транспортировки, небрежного обращения курьеров и задержек в доставке. Эти проблемы приводят к тому, что продукты приходят в непригодном или неудовлетворительном состоянии, что вызывает сильное недовольство и разочарование клиентов.

Cluster 18:
Все ответы из формы опроса клиентов компании по доставке еды и продуктов из магазинов и ресторанов сосредоточены на одной общей теме: неудовлетворительное время доставки. Пользователи жалуются на значительные задержки доставки, иногда превышающие обещанные сроки в два и более раз, что приводит к тому, что еда и продукты приезжают холодными, испорченными или в непригодном для употребления состоянии. Эти задержки портят клиентам вечер, планы, праздники и настроение в целом.

Cluster 19:
Тема, которой посвящены все комментарии, заключается в следующем:

Независимо от подробных указаний и инструкций, которые клиенты оставляют в приложении, курьеры всё равно звонят и запрашивают адрес или другие детали, что вызывает неудобства и раздражение у клиентов.

Пользователи системы доставки еды и продуктов часто выражают недовольство тем, что их подробные комментарии, включающие точные указания, коды домофона и другие ориентиры, игнорируются курьерами. Курьеры не используют предоставленные данные, что приводит к множественным звонкам и необходимости дополнительного объяснения со стороны клиента. Это создаёт ощущение, что инструкции не читаются или не учитываются, делая процесс доставки менее удобным и вызывая разочарование.

Cluster 20:
Тема, о которой писали пользователи, заключается в завышенных ценах на продукты питания и товары в приложении компании по доставке еды и продуктов. Клиенты недовольны тем, что стоимость товаров через приложение значительно выше, чем в обычных магазинах, супермаркетах и на рынках. Множество отзывов подчеркивает, что за такие цены проще и выгоднее сходить в магазин самостоятельно.

Cluster 21:
На основе всех предоставленных комментариев можно сделать вывод, что основная тема, про которую писали пользователи, касается высоких цен на доставляемые продукты и блюда через мобильное приложение компании. Пользователи жалуются на значительную разницу в стоимости между доставкой через приложение и покупками в ресторанах или магазинах напрямую, что вызывает у них недовольство и отторжение. Высокие цены являются главным фактором, мешающим клиентам пользоваться услугами доставки регулярно.

Cluster 22:
Тематика всех ответов пользователей вращается вокруг проблемы задержки доставки. Большинство клиентов выражают недовольство по поводу долгого времени ожидания своих заказов, которое часто значительно превышает заявленное в приложении время доставки. Они также упоминают сложности курьеров с нахождением адресов и обманчивые обещания относительно времени прибытия заказа.

Ключевые моменты:

  1. Постоянные и значительные задержки в доставке.

  2. Несовпадение заявленного времени доставки с реальным.

  3. Недовольство тем, что курьеры не могут найти адрес.

  4. Частые опоздания, вызывающие неудобство и разочарование клиентов.

Все комментарии клиентов указывают на необходимость улучшения точности и скорости доставки, а также повышения общего уровня сервиса.

Cluster 23:

Основная тема отзывов: Долгое время ожидания доставки. Многие клиенты компании по доставке еды и продуктов выражают недовольство длительным временем ожидания заказов. Вот ключевые моменты, повторяющиеся в отзывах:

  1. Время доставки превышает ожидания:

    • Заказы, которые должны были прибыть в течение 20-30 минут, доставлялись через час и более.

    • Некоторые пользователи ожидали более двух часов.

  2. Качество еды ухудшалось из-за долгой доставки:

    • Жаловались на холодную или остывшую еду.

    • Еда теряла вкус и аппетитный вид из-за длительного времени в пути.

  3. Проблемы с приготовлением заказов в ресторанах:

    • Многие клиенты отметили, что рестораны готовят заказы дольше обещанного времени.

    • Даже простые блюда, такие как салаты, бургеры или омлеты, готовились час и более.

  4. Негативное влияние на общее впечатление:

    • Клиенты разочарованы сервисом и многие выражают намерение не пользоваться услугами компании в будущем.

    • Длительное ожидание портит настроение и вызывает неудобства, особенно когда еда нужна к определенному времени, например, к ужину или обеду.

  5. Низкий уровень обслуживания:

    • Некоторых клиентов не уведомляли о задержках.

    • Проблемы с курьерами и навигацией, приводящие к дополнительным задержкам.

Таким образом, основная тема отзывов клиентов компании — долгое время ожидания доставки, что приводит к ухудшению качества еды и негативному впечатлению от сервиса.

Cluster 24:
На основе предоставленных отзывов можно сделать вывод, что основной темой комментариев клиентов является недостаток столовых приборов и салфеток в доставленных заказах. Клиенты постоянно жалуются на то, что не получают необходимые инструменты для еды, такие как ложки, вилки, палочки для суши и салфетки. Это вызывает у них неудобства и портит впечатление от сервиса.

В итоге мы получили краткое описание каждого из 25 кластеров. Осталось только удалить повторы.

Объединение тем

Можно попросить ChatGPT оставить только уникальные темы из списка выше, а можно сделать это вручную — список получился небольшой. Вот что у меня вышло после удаления повторяющихся тем:

Итоговый список категорий отзывов

  1. Курьеры не могут найти адрес.

  2. Курьеры звонят по телефону.

  3. Долгое приготовление еды.

  4. Долгая доставка.

  5. Замороженные продукты приезжаю растаявшими.

  6. Недоступны товары, которые отображаются доступными в приложении.

  7. Промокоды не срабатывали.

  8. Неправильная прожарка мяса.

  9. Несоблюдение просьб о исключении или добавлении ингредиентов.

  10. Отсутствие необходимых столовых приборов.

  11. Курьеры игнорируют описанные инструкции.

  12. Фактическое время доставки значительно превышает обещанное.

  13. Проблемы с производительностью и стабильностью мобильного приложения.

  14. Курьеры не говорят на русском языке.

  15. Положительные отзывы о приложении и качестве доставки.

  16. Завышенные цены в сравнении с покупками напрямую.

  17. Качество еды ухудшалось из-за долгой доставки - еда потеряла вкус или остыла.

  18. Продукты приходят помятыми или в неудовлетворительном состоянии.

Видно, что тут уже исправлены все ошибки, которые встречались в первом подходе. Здесь упоминаются и положительные отзывы, и проблемы с промокодами, и со вкусом еды, а также время приготовления выделено отдельно.

Таким образом, мы смогли выделить 18 категорий, на которые разбиваются все отзывы. Осталось только посчитать популярность каждой из тем.

Подсчет статистики

Благодаря наличию кластеров, мы уже можем довольно точно понять, сколько именно отзывов принадлежит к каждой категории. Достаточно просто сложить размеры всех кластеров, которые отвечают за данный сегмент.

Но можно пойти дальше, и попросить ChatGPT определить для каждого из отзывов одну из 18 категорий, к которой он относится. Это позволит получить максимально точную статистику.

Для экономии времени и денег, мы можем подавать в один запрос в API сразу по 50 отзывов, и просить классифицировать каждый. Также мы попросим отвечать в формате JSON, чтобы было удобно обрабатывать ответ.

Здесь можно увидеть результат классификации от ChatGPT — для каждого отзыва определена его категория. А тут весь код для этого подхода — от генерации эмбеддингов до классификации каждого отзыва.

Итог

В качестве результата, мы можем показать руководству компании такую таблицу:

Тема отзыва

Количество отзывов

Фактическое время доставки значительно превышает обещанное.

534

Недоступны товары, которые отображаются доступными в приложении.

403

...

...

Положительные отзывы о приложении и качестве доставки.

92

Замороженные продукты приезжают растаявшими.

84

...

...

Неправильная прожарка мяса

34

Промокоды не срабатывали.

23

Здесь сразу видно, какие проблемы являются приоритетными, а какие встречаются нечасто. Но мы честно смогли отобразить даже самые редкие отзывы, например, промокоды не сработали только у 23/4,000 респондентов. Однако это не значит, что мы можем просто выкинуть эту категорию, как это было в первом подходе к решению. Даже редкая проблема может быть критичной, и менеджер сам примет решение, нужно ли обращать на нее внимание.

Другие подходы к решению

Вы можете сказать, что введение эмбеддингов и кластеризация — это избыточное усложнение задачи. И это отчасти правда, давайте кратко посмотрим на другие способы решить исходную проблему:

  1. Случайно перемешать датасет несколько раз. Так мы можем попытаться побороть проблему "середины контекста". После каждой случайной перестановки отзывов мы будем просить у ChatGPT список тем, на которые бьются ответы, а затем попробуем объединить все списки. Это может сработать, но нам придется отправлять в API весь датасет несколько раз, что увеличит стоимость анализа. Также сложно заранее понять, сколько именно раз нужно повторить эту процедуру. В итоге, надежность не гарантирована, мы все еще можем упустить редкие категории.

  2. Разбить датасет случайно на 25 одинаковых кусочков, и попросить темы для каждого из них у ChatGPT. Тут мы вместо умных кластеров подаем просто случайные куски датасета. Это может сработать, и это даже не потребует лишних затрат денег на вызовы API, но мы все еще рискуем потерять какие-то редкие категории. А в случае с кластерами поверх эмбеддингов, мы скорее всего увидим отдельный кластер даже для маленьких сегментов и не упустим их.

Вывод

Мы увидели, что у ChatGPT есть свои ограничения, например, проблема "середины контекста". Узнали, как обойти ее, используя эмбеддинги и кластеризацию. Посмотрели на пример решения задачи анализа отзывов на "реальных" данных.

В итоге, мы поняли, что LLM являются мощным и полезным инструментом в такого рода задачах, но нужно учитывать их слабые места, а не слепо доверять ответу модели.

Если вам интересны новости из мира LLM, а также другие примеры их использования в работе и личных целях, то подписывайтесь на мой канал Никита про LLM — пишу только о главном, без инфошума.

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    Bitcoin Recovery Testimonial After falling victim to a cryptocurrency scam group, I lost $354,000 worth of USDT. I thought all hope was lost from the experience of losing my hard-earned money to scammers. I was devastated and believed there was no way to recover my funds. Fortunately, I started searching for help to recover my stolen funds and I came across a lot of testimonials online about Capital Crypto Recovery, an agent who helps in recovery of lost bitcoin funds, I contacted Capital Crypto Recover Service, and with their expertise, they successfully traced and recovered my stolen assets. Their team was professional, kept me updated throughout the process, and demonstrated a deep understanding of blockchain transactions and recovery protocols. They are trusted and very reliable with a 100% successful rate record Recovery bitcoin, I’m grateful for their help and highly recommend their services to anyone seeking assistance with lost crypto. Contact: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 21.10.25 08:39 debby131

    Given how swiftly the cryptocurrency market moves, losing USDT may be a terrifying and upsetting experience. Whether you experienced a technical problem, a transaction error, or were the victim of fraud, it is important to understand the potential recovery routes. Marie can assist you in determining the specific actions you can take to attempt to regain your lost USDT when you need guidance and clarification. You can reach her via email at [email protected] and WhatsApp at +1 7127594675.

  • 21.10.25 11:45 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 21.10.25 11:45 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 22.10.25 04:48 MATT PHILLIP

    I never imagined I’d fall for a crypto romance scam but it happened. Over the course of a few months, I sent nearly $150,000 worth of Bitcoin to someone I genuinely believed I was building a future with. When they disappeared without a trace, I was left heartbroken, humiliated, and financially devastated. For a long time, I didn’t tell anyone. I felt ashamed. But eventually, while searching for answers, I came across a Reddit thread that mentioned Agent Jasmine Lopez. I reached out, not expecting much. To my surprise, she treated me with kindness, not judgment. She used advanced tools like blockchain forensics, IP tracing, and smart contract analysis and with persistence and legal support, she was able to recover nearly 85% of what I lost. I know not everyone gets that kind of outcome, but thanks to [email protected] WhatsApp at +44 736-644-5035, I’ve started to reclaim not just my assets, but my confidence and peace of mind. If you’re going through something similar, you’re not alone and there is hope.

  • 22.10.25 07:36 donnacollier

    HOW I RECOVERED MY BITCOIN FROM CRYPTO INVESTMENT SCAM HOW I RECOVERED MY BITCOIN FROM CRYPTO INVESTMENT SCAM Hello everyone l’m by name Donna collier I live in urbandale 3 weeks ago was the darkest days of my life, i invested my hard earned money the sum of $123,000 into a crypto currency platform I was introduced to by a friend I met online everything happen so fast I was promised 300% of return of investment when it was time for me to cash out my investment and profit the platform was down I was so diversitated confused and tried to end it all then I came across upswing Ai a renowned expert in crypto currency and digital assets recovery at first it seem impossible after taking up my case within the the next 48 hours they where able to track down those fraud stars and recover my money I can’t recommend them enough to any one facing likewise change I will recommend you contact upswing Ai on Contact Details: WhatsApp +,1,2,0,2,8,1,0,1,4,0,7 E m a i l @Upswing-ai.com Website https: // u psw ing-ai. com/ platform /

  • 22.10.25 11:59 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 22.10.25 11:59 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 22.10.25 16:31 MATT PHILLIP

    I never imagined I’d fall for a crypto romance scam but it happened. Over the course of a few months, I sent nearly $150,000 worth of Bitcoin to someone I genuinely believed I was building a future with. When they disappeared without a trace, I was left heartbroken, humiliated, and financially devastated. For a long time, I didn’t tell anyone. I felt ashamed. But eventually, while searching for answers, I came across a Reddit thread that mentioned Agent Jasmine Lopez. I reached out, not expecting much. To my surprise, she treated me with kindness, not judgment. She used advanced tools like blockchain forensics, IP tracing, and smart contract analysis and with persistence and legal support, she was able to recover nearly 85% of what I lost. I know not everyone gets that kind of outcome, but thanks to [email protected] WhatsApp at +44 736-644-5035, I’ve started to reclaim not just my assets, but my confidence and peace of mind. If you’re going through something similar, you’re not alone and there is hope.

  • 23.10.25 01:52 marcushenderson624

    Bitcoin Recovery Testimonial After falling victim to a cryptocurrency scam group, I lost $354,000 worth of USDT. I thought all hope was lost from the experience of losing my hard-earned money to scammers. I was devastated and believed there was no way to recover my funds. Fortunately, I started searching for help to recover my stolen funds and I came across a lot of testimonials online about Capital Crypto Recovery, an agent who helps in recovery of lost bitcoin funds, I contacted Capital Crypto Recover Service, and with their expertise, they successfully traced and recovered my stolen assets. Their team was professional, kept me updated throughout the process, and demonstrated a deep understanding of blockchain transactions and recovery protocols. They are trusted and very reliable with a 100% successful rate record Recovery bitcoin, I’m grateful for their help and highly recommend their services to anyone seeking assistance with lost crypto. Contact: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 23.10.25 01:52 marcushenderson624

    Bitcoin Recovery Testimonial After falling victim to a cryptocurrency scam group, I lost $354,000 worth of USDT. I thought all hope was lost from the experience of losing my hard-earned money to scammers. I was devastated and believed there was no way to recover my funds. Fortunately, I started searching for help to recover my stolen funds and I came across a lot of testimonials online about Capital Crypto Recovery, an agent who helps in recovery of lost bitcoin funds, I contacted Capital Crypto Recover Service, and with their expertise, they successfully traced and recovered my stolen assets. Their team was professional, kept me updated throughout the process, and demonstrated a deep understanding of blockchain transactions and recovery protocols. They are trusted and very reliable with a 100% successful rate record Recovery bitcoin, I’m grateful for their help and highly recommend their services to anyone seeking assistance with lost crypto. Contact: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Email: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 23.10.25 15:47 MATT PHILLIP

    I never imagined I’d fall for a crypto romance scam but it happened. Over the course of a few months, I sent nearly $150,000 worth of Bitcoin to someone I genuinely believed I was building a future with. When they disappeared without a trace, I was left heartbroken, humiliated, and financially devastated. For a long time, I didn’t tell anyone. I felt ashamed. But eventually, while searching for answers, I came across a Reddit thread that mentioned Agent Jasmine Lopez. I reached out, not expecting much. To my surprise, she treated me with kindness, not judgment. She used advanced tools like blockchain forensics, IP tracing, and smart contract analysis and with persistence and legal support, she was able to recover nearly 85% of what I lost. I know not everyone gets that kind of outcome, but thanks to [email protected] WhatsApp at +44 736-644-5035, I’ve started to reclaim not just my assets, but my confidence and peace of mind. If you’re going through something similar, you’re not alone and there is hope.

  • 23.10.25 21:43 patricialovick86

    How To Recover Your Bitcoin Without Falling Victim To Scams: A  Testimony Experience With Capital Crypto Recover Services, Contact Telegram: @Capitalcryptorecover Dear Everyone, I would like to take a moment to share my positive experience with Capital Crypto Recover Services. Initially, I was unsure if it would be possible to recover my stolen bitcoins. However, with their expertise and professionalism, I was able to fully recover my funds. Unfortunately, many individuals fall victim to scams in the cryptocurrency space, especially those involving fraudulent investment platforms. However, I advise caution, as not all recovery services are legitimate. I personally lost $273,000 worth of Bitcoin from my Binance account due to a deceptive platform. If you have suffered a similar loss, you may be considering crypto recovery, The Capital Crypto Recover is the most knowledgeable and effective Capital Crypto Recovery Services assisted me in recovering my stolen funds within 24 hours, after getting access to my wallet. Their service was not only prompt but also highly professional and effective, and many recovery services may not be trustworthy. Therefore, I highly recommend Capital Crypto Recover to you. i do always research and see reviews about their service, For assistance finding your misplaced cryptocurrency, get in touch with them, They do their jobs quickly and excellently, Stay safe and vigilant in the crypto world. Contact: [email protected]  You can reach them via email at [email protected] OR Call/Text Number +1 (336)390-6684 his contact website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 23.10.25 21:43 patricialovick86

    How To Recover Your Bitcoin Without Falling Victim To Scams: A  Testimony Experience With Capital Crypto Recover Services, Contact Telegram: @Capitalcryptorecover Dear Everyone, I would like to take a moment to share my positive experience with Capital Crypto Recover Services. Initially, I was unsure if it would be possible to recover my stolen bitcoins. However, with their expertise and professionalism, I was able to fully recover my funds. Unfortunately, many individuals fall victim to scams in the cryptocurrency space, especially those involving fraudulent investment platforms. However, I advise caution, as not all recovery services are legitimate. I personally lost $273,000 worth of Bitcoin from my Binance account due to a deceptive platform. If you have suffered a similar loss, you may be considering crypto recovery, The Capital Crypto Recover is the most knowledgeable and effective Capital Crypto Recovery Services assisted me in recovering my stolen funds within 24 hours, after getting access to my wallet. Their service was not only prompt but also highly professional and effective, and many recovery services may not be trustworthy. Therefore, I highly recommend Capital Crypto Recover to you. i do always research and see reviews about their service, For assistance finding your misplaced cryptocurrency, get in touch with them, They do their jobs quickly and excellently, Stay safe and vigilant in the crypto world. Contact: [email protected]  You can reach them via email at [email protected] OR Call/Text Number +1 (336)390-6684 his contact website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 24.10.25 06:08 MATT PHILLIP

    I never imagined I’d fall for a crypto romance scam but it happened. Over the course of a few months, I sent nearly $150,000 worth of Bitcoin to someone I genuinely believed I was building a future with. When they disappeared without a trace, I was left heartbroken, humiliated, and financially devastated. For a long time, I didn’t tell anyone. I felt ashamed. But eventually, while searching for answers, I came across a Reddit thread that mentioned Agent Jasmine Lopez. I reached out, not expecting much. To my surprise, she treated me with kindness, not judgment. She used advanced tools like blockchain forensics, IP tracing, and smart contract analysis and with persistence and legal support, she was able to recover nearly 85% of what I lost. I know not everyone gets that kind of outcome, but thanks to [email protected] WhatsApp at +44 736-644-5035, I’ve started to reclaim not just my assets, but my confidence and peace of mind. If you’re going through something similar, you’re not alone and there is hope.

  • 24.10.25 06:40 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 24.10.25 06:40 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 24.10.25 06:54 MATT PHILLIP

    I never imagined I’d fall for a crypto romance scam but it happened. Over the course of a few months, I sent nearly $150,000 worth of Bitcoin to someone I genuinely believed I was building a future with. When they disappeared without a trace, I was left heartbroken, humiliated, and financially devastated. For a long time, I didn’t tell anyone. I felt ashamed. But eventually, while searching for answers, I came across a Reddit thread that mentioned Agent Jasmine Lopez. I reached out, not expecting much. To my surprise, she treated me with kindness, not judgment. She used advanced tools like blockchain forensics, IP tracing, and smart contract analysis and with persistence and legal support, she was able to recover nearly 85% of what I lost. I know not everyone gets that kind of outcome, but thanks to [email protected] WhatsApp at +44 736-644-5035, I’ve started to reclaim not just my assets, but my confidence and peace of mind. If you’re going through something similar, you’re not alone and there is hope.

  • 24.10.25 18:18 patricialovick86

    How To Recover Your Bitcoin Without Falling Victim To Scams: A  Testimony Experience With Capital Crypto Recover Services, Contact Telegram: @Capitalcryptorecover Dear Everyone, I would like to take a moment to share my positive experience with Capital Crypto Recover Services. Initially, I was unsure if it would be possible to recover my stolen bitcoins. However, with their expertise and professionalism, I was able to fully recover my funds. Unfortunately, many individuals fall victim to scams in the cryptocurrency space, especially those involving fraudulent investment platforms. However, I advise caution, as not all recovery services are legitimate. I personally lost $273,000 worth of Bitcoin from my Binance account due to a deceptive platform. If you have suffered a similar loss, you may be considering crypto recovery, The Capital Crypto Recover is the most knowledgeable and effective Capital Crypto Recovery Services assisted me in recovering my stolen funds within 24 hours, after getting access to my wallet. Their service was not only prompt but also highly professional and effective, and many recovery services may not be trustworthy. Therefore, I highly recommend Capital Crypto Recover to you. i do always research and see reviews about their service, For assistance finding your misplaced cryptocurrency, get in touch with them, They do their jobs quickly and excellently, Stay safe and vigilant in the crypto world. Contact: [email protected]  You can reach them via email at [email protected] OR Call/Text Number +1 (336)390-6684 his contact website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 24.10.25 18:18 patricialovick86

    How To Recover Your Bitcoin Without Falling Victim To Scams: A  Testimony Experience With Capital Crypto Recover Services, Contact Telegram: @Capitalcryptorecover Dear Everyone, I would like to take a moment to share my positive experience with Capital Crypto Recover Services. Initially, I was unsure if it would be possible to recover my stolen bitcoins. However, with their expertise and professionalism, I was able to fully recover my funds. Unfortunately, many individuals fall victim to scams in the cryptocurrency space, especially those involving fraudulent investment platforms. However, I advise caution, as not all recovery services are legitimate. I personally lost $273,000 worth of Bitcoin from my Binance account due to a deceptive platform. If you have suffered a similar loss, you may be considering crypto recovery, The Capital Crypto Recover is the most knowledgeable and effective Capital Crypto Recovery Services assisted me in recovering my stolen funds within 24 hours, after getting access to my wallet. Their service was not only prompt but also highly professional and effective, and many recovery services may not be trustworthy. Therefore, I highly recommend Capital Crypto Recover to you. i do always research and see reviews about their service, For assistance finding your misplaced cryptocurrency, get in touch with them, They do their jobs quickly and excellently, Stay safe and vigilant in the crypto world. Contact: [email protected]  You can reach them via email at [email protected] OR Call/Text Number +1 (336)390-6684 his contact website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 25.10.25 00:49 tyleradams

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  • 25.10.25 00:50 stevekalfman

    If you ever need hacking services, look no further. I found myself in a difficult situation after losing almost $510,000 USD in bitcoin. I was distraught and had no hope of survival because i lost my life savings to this scam, I had no chance of recovering my investment. Until i came across an article on google about ([email protected]). A real-life recovery expert, everything changed completely after contacting him and explaining my ordeal to him and he quickly stepped in and assisted me in recovering 95% of my lost funds. They guarantee their clients and i got the highest level of happiness their services are highly recommended. so I’m putting this here for anyone who require their services too" Email: [email protected]

  • 25.10.25 05:05 victoriabenny463

    A few months ago, I fell for what looked like a legitimate online trading platform. The website was sleek, the support team was responsive, and they even showed me fake profit charts that seemed to grow daily. I started small, and after a few test withdrawals worked, I invested more eventually depositing 2 Bitcoin in hopes of long-term returns. But one morning, when I tried to withdraw, everything changed. The platform suddenly locked my account, claiming there were additional fees to release my funds. The support chat stopped responding, and the website started giving error messages. That’s when I realized I’d been scammed. I was devastated. Two Bitcoins wasn’t pocket change, it was my savings. I filed reports online, but everyone told me it was impossible to recover crypto once it’s sent. Then, through a discussion forum, I came across Dexdert Net Recovery, a team specializing in tracing and recovering stolen digital assets. Skeptical but desperate, I reached out. Their response was immediate and professional. They asked for transaction IDs, wallet addresses, screenshots of my correspondence with the fake platform, and any proof of payment I had. Within days, their analysts traced the stolen Bitcoin through multiple wallets using blockchain forensics, They updated me step-by-step, Working with their recovery experts and blockchain partners, Dexdert Net Recovery successfully froze the funds and verified ownership of my wallet. After 2 days of persistence and verification, I finally saw my 2 Bitcoin restored back into my own wallet. I couldn’t believe it. What stood out most wasn’t just that they recovered my funds, but how transparent and supportive the Dexdert team was throughout the process. They educated me on crypto safety, how to spot fake trading sites, and how to secure my digital assets in the future. Dexdert Net Recovery truly lives up to its name. They gave me back not just my Bitcoin, but my peace of mind. Reach Out Information Below Via: Email: ([email protected]) Telegram: (https://t.me/Dexdertprorecovery) WhatsApp: (+1 (859) 609‑4156)

  • 25.10.25 10:13 wendytaylor015

    My name is Wendy Taylor, I'm from Los Angeles, i want to announce to you Viewer how Capital Crypto Recover help me to restore my Lost Bitcoin, I invested with a Crypto broker without proper research to know what I was hoarding my hard-earned money into scammers, i lost access to my crypto wallet or had your funds stolen? Don’t worry Capital Crypto Recover is here to help you recover your cryptocurrency with cutting-edge technical expertise, With years of experience in the crypto world, Capital Crypto Recover employs the best latest tools and ethical hacking techniques to help you recover lost assets, unlock hacked accounts, Whether it’s a forgotten password, Capital Crypto Recover has the expertise to help you get your crypto back. a security company service that has a 100% success rate in the recovery of crypto assets, i lost wallet and hacked accounts. I provided them the information they requested and they began their investigation. To my surprise, Capital Crypto Recover was able to trace and recover my crypto assets successfully within 24hours. Thank you for your service in helping me recover my $647,734 worth of crypto funds and I highly recommend their recovery services, they are reliable and a trusted company to any individuals looking to recover lost money. Contact email [email protected] OR Telegram @Capitalcryptorecover Call/Text Number +1 (336)390-6684 his contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 25.10.25 10:13 wendytaylor015

    My name is Wendy Taylor, I'm from Los Angeles, i want to announce to you Viewer how Capital Crypto Recover help me to restore my Lost Bitcoin, I invested with a Crypto broker without proper research to know what I was hoarding my hard-earned money into scammers, i lost access to my crypto wallet or had your funds stolen? Don’t worry Capital Crypto Recover is here to help you recover your cryptocurrency with cutting-edge technical expertise, With years of experience in the crypto world, Capital Crypto Recover employs the best latest tools and ethical hacking techniques to help you recover lost assets, unlock hacked accounts, Whether it’s a forgotten password, Capital Crypto Recover has the expertise to help you get your crypto back. a security company service that has a 100% success rate in the recovery of crypto assets, i lost wallet and hacked accounts. I provided them the information they requested and they began their investigation. To my surprise, Capital Crypto Recover was able to trace and recover my crypto assets successfully within 24hours. Thank you for your service in helping me recover my $647,734 worth of crypto funds and I highly recommend their recovery services, they are reliable and a trusted company to any individuals looking to recover lost money. Contact email [email protected] OR Telegram @Capitalcryptorecover Call/Text Number +1 (336)390-6684 his contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 26.10.25 01:03 Christopherbelle

    A terrible financial shock hit me hard. I lost $860,000 in a fake crypto scheme. Things looked good until I tried to cash out my earnings. Suddenly, my account vanished into thin air. I told the police many times, but help never showed up. Despair washed over me; I felt totally beaten. Then, I found Sylvester Bryant Intelligence. Right away, they were skilled and honest about the whole thing. They looked deep into my situation. They tracked where the stolen funds went. They fought hard for me every step of the way. To my great surprise, they got my money back. I thought that was impossible. I owe them so much for their hard work and truthfulness. Sylvester Bryant Intelligence restored my peace. If scams took your crypto, contact them now. Contact Info: Yt7cracker@gmail . com WhatsApp: ‪+1 512 577 7957. or +44 7428 662701.

  • 26.10.25 18:09 victoriabenny463

    A few months ago, I fell for what looked like a legitimate online trading platform. The website was sleek, the support team was responsive, and they even showed me fake profit charts that seemed to grow daily. I started small, and after a few test withdrawals worked, I invested more eventually depositing 2 Bitcoin in hopes of long-term returns. But one morning, when I tried to withdraw, everything changed. The platform suddenly locked my account, claiming there were additional fees to release my funds. The support chat stopped responding, and the website started giving error messages. That’s when I realized I’d been scammed. I was devastated. Two Bitcoins wasn’t pocket change, it was my savings. I filed reports online, but everyone told me it was impossible to recover crypto once it’s sent. Then, through a discussion forum, I came across Dexdert Net Recovery, a team specializing in tracing and recovering stolen digital assets. Skeptical but desperate, I reached out. Their response was immediate and professional. They asked for transaction IDs, wallet addresses, screenshots of my correspondence with the fake platform, and any proof of payment I had. Within days, their analysts traced the stolen Bitcoin through multiple wallets using blockchain forensics, They updated me step-by-step, Working with their recovery experts and blockchain partners, Dexdert Net Recovery successfully froze the funds and verified ownership of my wallet. After 2 days of persistence and verification, I finally saw my 2 Bitcoin restored back into my own wallet. I couldn’t believe it. What stood out most wasn’t just that they recovered my funds, but how transparent and supportive the Dexdert team was throughout the process. They educated me on crypto safety, how to spot fake trading sites, and how to secure my digital assets in the future. Dexdert Net Recovery truly lives up to its name. They gave me back not just my Bitcoin, but my peace of mind. Reach Out Information Below Via: Email: ([email protected]) Telegram: (https://t.me/Dexdertprorecovery) WhatsApp: (+1 (859) 609‑4156)

  • 27.10.25 11:15 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 27.10.25 11:15 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 27.10.25 17:08 raymondgonzales

    Three Cheers for Wizard Hilton Cyber Tech, Bitcoin Savior Extraordinaire In the ever-evolving world of cryptocurrency, where volatility and uncertainty reign supreme, one individual has emerged as a beacon of hope and innovation - Wizard Hilton Cyber Tech, the self-proclaimed "Bitcoin Savior Extraordinaire." This enigmatic figure, with his uncanny ability to navigate the complexities of the digital asset landscape, has captivated the attention of crypto enthusiasts and skeptics alike. Wizard Hilton Cyber Tech journey began as a humble programmer, tinkering with the underlying blockchain technology that powers Bitcoin. But it was his visionary approach and unwavering commitment to the cryptocurrency's potential that propelled him into the limelight. Through a series of strategic investments, groundbreaking algorithmic trading strategies, and a knack for anticipating market shifts, Wizard Hilton Cyber Tech has managed to consistently outperform even the savviest of Wall Street traders. Wizard Hilton Cyber Tech ability to turn even the most tumultuous of Bitcoin price swings into opportunities for substantial gains has earned him the moniker "Wizard," a testament to his unparalleled mastery of the digital currency realm. But Wizard Hilton Cyber Tech impact extends far beyond personal wealth accumulation - Wizard Hilton Cyber Tech has tirelessly advocated for the widespread adoption of Bitcoin, working tirelessly to educate the public, lobby policymakers, and collaborate with industry leaders to overcome the barriers that have long hindered the cryptocurrency's mainstream acceptance. With infectious enthusiasm and boundless energy, Wizard Hilton Cyber Tech has become a true champion of the Bitcoin cause, inspiring a new generation of crypto enthusiasts to embrace the transformative power of this revolutionary technology. As the digital currency landscape continues to evolve, Wizard Hilton Cyber Tech name will undoubtedly be etched in the annals of cryptocurrency history as a visionary, a trailblazer, and, above all, the Bitcoin Savior Extraordinaire. To get your stolen bitcoin back, reach out to Wizard Hilton Cyber Tech via: Email : wizardhiltoncybertech ( @ ) gmail (. ) com WhatsApp number  +18737715701 Good Day.

  • 27.10.25 17:20 fatimanorth

    The Federal Trade Commission said that more than $1 billion had been lost to cryptocurrency scams in 2023. Victims frequently lose everything, including hope, trust, and wealth. When your hard-earned money disappears into digital shadows, you feel trapped. Nowadays, cryptocurrency frauds are very common. You can get help from recovery specialist Marie at [email protected] and via WhatsApp at +1 7127594675.

  • 28.10.25 00:55 elizabethrush89

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  • 28.10.25 00:55 elizabethrush89

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  • 29.10.25 03:43 Christopherbelle

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  • 29.10.25 10:56 wendytaylor015

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  • 29.10.25 10:56 wendytaylor015

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  • 30.10.25 09:49 Christopherbelle

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  • 30.10.25 12:03 elizabethrush89

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  • 31.10.25 13:25 Lillian Lizzy

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  • 01.11.25 03:27 elizabethrush89

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  • 01.11.25 03:27 elizabethrush89

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  • 01.11.25 15:47 kattygates

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  • 01.11.25 15:49 kattygates

    I met an individual on an international dating app, Bumpy. After talking for a few months, the individual encouraged me to start investing on crypto asset trading platform, btc01.org. I started trading and believed I was making profit until I tried to withdraw some of my money, I was asked to pay extra for tax which I did and they kept asking then I knew I have been scammed, I had to contact HACKWEST AT WRITEME DOT COM who then helped to recover the money, the total money I invest is $198,000 in bitcoin. The website is no longer operational. If anyone is in a similar issue, you can as well contact HACK WEST. They also fixed my credit report.

  • 02.11.25 10:55 Christopherbelle

    I suffered a crushing blow when $45,000 slipped away in a phony crypto scam. It all looked great at first. But when I went to pull out my gains, my account just vanished. I called the cops over and over. Still, no luck. I felt shattered and lost. That’s when I stumbled on Sylvester Bryant Intelligence. Things turned around fast. Right away, they showed real openness, sharp skills, and a drive to fix it. They tracked my missing money step by step. And they pushed hard until they got it back. I honestly didn’t believe it could happen. Their straight-up approach and solid work brought back my calm. If a scam took your crypto, reach out to them now. yt7cracker@gmail . com | WhatsApp: +1 512 577 7957 or +44 7428 662701

  • 02.11.25 10:56 Christopherbelle

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  • 02.11.25 15:23 michaeldavenport238

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  • 02.11.25 15:23 michaeldavenport238

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  • 04.11.25 04:59 Christopherbelle

    How to Recover Bitcoin Stolen by a Scammer I dropped £75,000 into a fake crypto scheme. Everything seemed perfect right from the start. But when I tried to cash out my profits, the whole account disappeared. I rang the police time and again. They offered no help at all. I felt broken and alone. Then I found Sylvester Bryant Intelligence. My luck changed in no time. They spoke plainly, worked smart, and focused on my case. They followed the trail of my lost cash bit by bit. They fought until they recovered it all. I never thought it was possible. Their honest approach and expertise restored my peace. If a scam has stolen your crypto, contact them now. [email protected] | WhatsApp: +1 512 577 7957 or +44 7428 662701

  • 04.11.25 09:30 robertalfred175

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  • 04.11.25 09:30 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 05.11.25 02:43 jordan_11

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  • 05.11.25 02:44 jordan_11

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  • 05.11.25 02:48 jordan_11

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  • 05.11.25 16:20 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 05.11.25 16:21 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

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