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AI для продуктовых и UX-дизайнеров — что я узнала и чему научилась на курсе

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Контекст

Меня интересовало как ускорить свою работу с помощью AI. И чтобы разбираться с этим и быстро узнать, что об этом думают другие, я нашла курс и пошла учиться. Не пожалела, и здесь я рассказываю о 4-х инсайтах, которые пополнили список моих скиллов продуктового дизайнера.

Курс рассчитан на четыре недели. Я проходила его 4 месяца. Не спешила. Читала все дополнительные материалы. Применяла на текущих проектах всё, о чем узнавала. Приобрела хорошую привычку описывать то, что делаю и написала 6 стади-кейсов о своих текущих проектах.

Инсайт №1 – Значимость AI

Он случился прям на вводном занятии: в списке дополнительных материалах была стать Якоба Нильсена об изменениях парадигмы впервые за 60 лет вот эта статья. Она помогла мне значимостью AI. Даже забавно – до нее я воспринимала AI не как что-то кардинально меняющее мой мир, а как очередную забавную игрушку.

Инсайт №2 – Документируй работу с AI

Поначалу, когда я исследовала UX-овый сценарий с помощью AI, я постоянно отвлекалась. Задавала вопросы, просила что-то сделать. Получала много информации, бессистемно углублялась в дебри и теряла фокус. Начиная, например, с определения проблемы пользователя, я могла перескочить и перейти к генерации идей, забывала что проблема не сформулирована как следует. Каждый раз меня уносило куда-то в космос. Через несколько часов я осознавала, что материала много, а вещественного результата нет. И это происходило на всех стадиях проектирования продукта: understanding, problem definition, ideation. С этим надо было что-то делать.

Фреймворк, который я приспособила для отработки моих UX-сценариев, думаю, применим к любому этапу дизайна:

  • Фиксироваться – сначала описываю свою цель и задачи. Я использую Notion, но можно пользоваться любым удобным инструментом или просто ручкой и блокнотом.

  • Фокусироваться – получаю результат, записываю. ИИ выдает на этом этапе очевидные и не особо интересные вещи, но 1-2 интересных момента можно найти.

  • Уточнять – из полученного нахожу несколько поинтов, в которые я собираюсь копать. Фиксирую их и задаю уточняющие вопросы к ИИ. Последовательно и один за другим отрабатываю каждый поинт.

  • Челленджить – прошу указать источники или гуглю сама – ведь все знают что ИИ склонен фантазировать.

  • Финализировать и рефлексировать - подвожу итог и еще раз перечитываю что было на вход и сравниваю с тем, что зафиксировала на выходе.

Вот так у меня появилась привычка описывать всё, что я делаю.

Инсайт №3 – Предвзятость (bias)

Предвзятость или необъективность – моя любимая тема в продуктовом дизайне и здесь оказалась особенно актуальна.

Человеческая предвзятость — это предвзятость, коренящаяся в убеждениях, отношениях и предрассудках людей. Это происходит, когда люди располагают неполной информацией и используют простые эвристики, чтобы восполнить недостающую информацию.

Я работаю над собой на уровне человеческой предвзятости и учитываю предвзятость пользователей в продуктах которые проектирую. Держу в голове эту схему и всем ее показываю.

Перевод, источник Google UX Design Professional Certificate
Перевод, источник Google UX Design Professional Certificate

В курсе узнала, что человеческая предвзятость это только одна из… которые надо учитывать и это must-have для продуктового дизайнера, создающего продукт на базе AI.

Итак три уровня предвзятости (Level of Bias):

  1. Системная (Systemic) – институциональная или историческая

  1. Статистическая и вычислительная (Statistical and Computational)

  1. Человеческая (Human)

Первые два не обязательно находятся под контролем дизайнера, они больше относятся к специалистам по данным и людям в сфере исследований ИИ, но влиять на это не только можно, но и нужно. Вот такие гайды по проектированию продуктов с AI у Google и Microsoft.

Например в своем гайде Google интересно пишут о Взвешивании ложноположительных и ложноотрицательных результатов (Weigh false positives & negatives) – вот это прям та часть продукта с AI где UX дизайнер должен иметь право голоса как представитель пользователей в продукте.

Инсайт №4 – Встраивай AI правильно

Проектирование продуктов с AI происходит по всем правилам продуктового дизайна с небольшими дополнениями.

Решай проблему пользователя

  1. Прикручивай AI там где это реально полезно

  • Определи момент доступа пользователя к ИИ - не отвлекай, позволь ему решать когда взять управление на себя, а когда отдать его ИИ

  • Выбери способ доступа пользователя к AI через контекстные элементы (контекстное меню, кнопки и др.) или через диалоговые элементы (чаты, боковые панели и др.)

  1. Обучай обеих и пользователя и ИИ

  • Предложи шаблоны & промты

  • Организуй генерацию & сбор отзывов

Выстраивай доверие

  • Объясни почему ИИ сделал то, что сделал

  • Объясни на сколько хорошо ИИ это делает

  • Позволяй отклонить или игнорировать действия ИИ

  • Позволяй откатиться на шаг назад если результат не понравился

Не забывай

  • Приоритизировать идеи – балансируй полезность и трудозатраты

  • Проверять/тестировать гипотезы со своим пользователем (все как до появления AI в продукте)

  • Создание продукта – это диалог и коллаборация команды (без этого никак)

Что еще запомнилось

  • Отдавай AI рутинные, скучные или слишком сложные задачи

  • Оставь пользователю то, что он любит делать сам

  • Оставь пользователю задачи где важна личная ответственность за результат

  • Оставь пользователю задачи где ставки высоки

  • Помогай пользователю не ошибаться

  • Визуальный дизайн работает также. Правила использования UI элементов те же. Популярные дизайн-системы работают по прежнему хорошо.

Итоги курса

  • Получила сертификат и всем его теперь показываю.

  • Использую AI в рабочем флоу.

  • Вижу больше возможностей как прикрутить AI к продукту.

  • Понимаю как оценить нужность/ненужность AI в конкретном месте интефейса.

  • Оооочень хочу делать продукт с AI!

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    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 13.10.25 01:11 elizabethrush89

    God bless Capital Crypto Recover Services for the marvelous work you did in my life, I have learned the hard way that even the most sensible investors can fall victim to scams. When my USD was stolen, for anyone who has fallen victim to one of the bitcoin binary investment scams that are currently ongoing, I felt betrayal and upset. But then I was reading a post on site when I saw a testimony of Wendy Taylor online who recommended that Capital Crypto Recovery has helped her recover scammed funds within 24 hours. after reaching out to this cyber security firm that was able to help me recover my stolen digital assets and bitcoin. I’m genuinely blown away by their amazing service and professionalism. I never imagined I’d be able to get my money back until I complained to Capital Crypto Recovery Services about my difficulties and gave all of the necessary paperwork. I was astounded that it took them 12 hours to reclaim my stolen money back. Without a doubt, my USDT assets were successfully recovered from the scam platform, Thank you so much Sir, I strongly recommend Capital Crypto Recover for any of your bitcoin recovery, digital funds recovery, hacking, and cybersecurity concerns. You reach them Call/Text Number +1 (336)390-6684 His Email: [email protected] Contact Telegram: @Capitalcryptorecover Via Contact: [email protected] His website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 01:15 tyleradams

    Hi. Please be wise, do not make the same mistake I had made in the past, I was a victim of bitcoin scam, I saw a glamorous review showering praises and marketing an investment firm, I reached out to them on what their contracts are, and I invested $28,000, which I was promised to get my first 15% profit in weeks, when it’s time to get my profits, I got to know the company was bogus, they kept asking me to invest more and I ran out of patience then requested to have my money back, they refused to answer nor refund my funds, not until a friend of mine introduced me to the NVIDIA TECH HACKERS, so I reached out and after tabling my complaints, they were swift to action and within 36 hours I got back my funds with the due profit. I couldn’t contain the joy in me. I urge you guys to reach out to NVIDIA TECH HACKERS on their email: [email protected]

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 14.10.25 08:46 robertalfred175

    CRYPTO SCAM RECOVERY SUCCESSFUL – A TESTIMONIAL OF LOST PASSWORD TO YOUR DIGITAL WALLET BACK. My name is Robert Alfred, Am from Australia. I’m sharing my experience in the hope that it helps others who have been victims of crypto scams. A few months ago, I fell victim to a fraudulent crypto investment scheme linked to a broker company. I had invested heavily during a time when Bitcoin prices were rising, thinking it was a good opportunity. Unfortunately, I was scammed out of $120,000 AUD and the broker denied me access to my digital wallet and assets. It was a devastating experience that caused many sleepless nights. Crypto scams are increasingly common and often involve fake trading platforms, phishing attacks, and misleading investment opportunities. In my desperation, a friend from the crypto community recommended Capital Crypto Recovery Service, known for helping victims recover lost or stolen funds. After doing some research and reading multiple positive reviews, I reached out to Capital Crypto Recovery. I provided all the necessary information—wallet addresses, transaction history, and communication logs. Their expert team responded immediately and began investigating. Using advanced blockchain tracking techniques, they were able to trace the stolen Dogecoin, identify the scammer’s wallet, and coordinate with relevant authorities to freeze the funds before they could be moved. Incredibly, within 24 hours, Capital Crypto Recovery successfully recovered the majority of my stolen crypto assets. I was beyond relieved and truly grateful. Their professionalism, transparency, and constant communication throughout the process gave me hope during a very difficult time. If you’ve been a victim of a crypto scam, I highly recommend them with full confidence contacting: 📧 Email: [email protected] 📱 Telegram: @Capitalcryptorecover Contact: [email protected] 📞 Call/Text: +1 (336) 390-6684 🌐 Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 18:07 crypto

    Cryptocurrency's digital realm presents many opportunities, but it also conceals complex frauds. It is quite painful to lose your cryptocurrency to scam. You can feel harassed and lost as a result. If you have been the victim of a cryptocurrency scam, this guide explains what to do ASAP. Following these procedures will help you avoid further issues or get your money back. Communication with Marie ([email protected] and WhatsApp: +1 7127594675) can make all the difference.

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

  • 15.10.25 21:52 harristhomas7376

    "In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: [email protected] Phone CALL/Text Number: +1 (336) 390-6684 Contact: [email protected] Website: https://recovercapital.wixsite.com/capital-crypto-rec-1

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